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At Infinidat, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

Technologies is seeking highly motivated and skilled support/ NOC operator to join our NOC team. As a NOC Operator, you will play a critical role in ensuring the reliability and performance of our cutting-edge network infrastructure. Responsibilities:
* Provide T1 & T2 level technical and customer support to global clients
* Monitor network infrastructure using specialized tools
* Respond promptly to alerts and notifications
* Troubleshoot and resolve network issues to minimize downtime
* Collaborate with team members to escalate and resolve complex technical issues
What We Offer:
* Hands-on experience in a cutting-edge Network Operations Center
* Opportunity to work with top-notch global customers
* Exposure to advanced network monitoring and troubleshooting tools
* Flexible shifts to accommodate your life schedule
* Supportive team environment fostering learning and growth
This full-time position offers an excellent opportunity to gain practical experience in network operations. Join Raft Technologies and be part of our mission to revolutionize global communications!