Were looking for a Creative Operations Manager to build and run a modern, disciplined operating model for our Brand organization. This role is responsible for scaling how creative work is planned, produced, measured, governed, and improved across internal teams, agencies, and freelancers.
Youll sit at the intersection of brand, creative, production, systems, and operations. Your mandate is to make the work more efficient, more measurable, and easier to scale without lowering the creative bar. That includes owning workflows, resourcing, tool strategy, AI-enabled ways of working, budget visibility, digital asset management, and governance standards.
This is a strategic and hands-on role for someone who understands how high-performing creative teams operate and can translate that into systems, processes, and operating discipline people will actually use.
Requirements: 7+ years of experience in creative operations, production operations, program management, agency/resource management, or a similar role within a brand, in-house creative team, studio, or agency environment
Strong communication and stakeholder management skills, with the ability to stay tightly aligned with the VP of Brand and build clarity, trust, and follow-through across cross-functional teams and external partners
Proven ability to act as a strategic operational partner to the VP of Brand, strengthening planning, prioritization, resource allocation, and execution across the creative organization
Proven experience building scalable workflows, operating models, and resource planning processes that increase creative output while maintaining a high standard of quality
Experience managing agencies, freelancers, and vendors, including onboarding, performance management, business reviews, and where needed, RFP/tender processes
Experience partnering with cross-functional stakeholders and internal clients to prioritize work, align on scope, and recommend alternatives when requests fall outside budget or business priorities
Strong command of project management, resourcing, collaboration, and DAM tools
Experience with digital asset management, asset governance, and content operations
Experience building reporting frameworks and using operational data to improve workload visibility, SLA performance, partner performance, and overall team effectiveness
Experience owning or influencing budgets, forecasting, vendor spend, and creative services financial management in partnership with procurement, accounts payable, and finance
Demonstrated leadership and strong cross-functional influence, with the ability to set expectations, create accountability, and drive follow-through
Strong program management skills, with the ability to set milestones, manage competing priorities, and keep teams focused on outcomes
Excellent judgment, communication, and change management skills
Ability to operate effectively in a fast-paced, highly matrixed environment with multiple stakeholders and shifting priorities
Global experience working across cultures, time zones, and language differences
Practical experience with AI tools, workflow automation, and operational implementation
This position is open to all candidates.