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Required Software Engineer - Al Platform
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over ~4500 midsize and multinational companies and over 1 Milion users.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
What this role is really about
Were building our internal AI Platform as a foundation that enables safe, scalable, and cost‑effective AI across the company. Our mission is to support internal business units in becoming more productive and driving business growth. As a Software Engineer on Business Innovation (Internal), youll develop high‑leverage platform capabilities used by Product, Customer Success, Sales, Operations, Data, and IT. Youll work across the entire stack, from APIs and services to data and UI. transforming business requi
Build core AI platform services - Design and implement agent orchestration, prompt management, RAG, Connectors, and evaluation pipelines that power AI experiences across the company.
Develop complex agentic workflows - Develop a multi-step workflow that coordinates tools and services with proper observability, guardrails, and cost controls (using OpenAI Agent SDK, LangGraph, or a similar framework).
Build LLM evaluation and optimization systems -Develop evaluation harnesses, offline/online experiments, prompt-testing frameworks, and dashboards to balance quality, latency, and spend across all AI services.
Ship the internal AI portal - Build user-facing products that democratize AI access: prompt directories, agent designers, templates, approval workflows, and more.
Ensure security and compliance - Develop RBAC, data classification, PII redaction, audit logging, and policy enforcement.
Create robust integrations - Connect the platform with Salesforce, NetSuite, Slack, Snowflake, HRIS, and other critical business systems.
Establish operational excellence - Implement CI/CD, testing strategies, monitoring/tracing, and SLOs for high-reliability services.
Enable developers - build SDKs, CLIs, and templates that help teams create safe, scalable AI workflows. Lead technical discussions and write design documentation.

This role includes writing technical papers and documentation, Leading the technical discussion during the presale process, conduct demo, PoCs and more.

Beyond the technical expertise, were looking for a people-oriented person whos a team player, with the first-aid mentality to join our truly special family.

Responsibilities:

Plan, design, and architect data protection solutions for physical, virtual, and cloud enterprise environments
Lead the technical discussion during the presales process and understand customer needs
Create high-level design documents and the scope of work
Identify customer business challenges and address them using technical solutions
Preserve technical skills to the level of being self-sufficient for conducting product demonstrations
Understanding our vision and priorities as a company
Being enabled on products and offerings
Grow adoption of our solutions among our customers and partners
Respond to technical objections and create competitive differentiation
Manage your customers together with the account managers and act as the technical trusted team while leveraging subject matter experts required during the sales process

Were looking for a Customer Experience Associate who lives and breathes CX youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel .
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in products and proactively help customers unlock their full value.
Champion the customer voice internallysharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:

Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during day time and night time if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
The role includes executing field activities throughout the country, mainly in Gush Dan

we are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.

The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.

Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with methodology and best practices.
Serve as a focal point for cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

we are looking for a Senior DevOps Engineer with hands-on experience in cloud infrastructure, particularly in Microsoft Azure and AWS, to work closely with our clients and provide technical leadership in building, automating, and managing cloud-native solutions.

This role requires a mix of deep technical expertise, consulting maturity, leadership skills, and the ability to communicate complex concepts effectively to a variety of stakeholders.

Responsibilities:

Planning, design, build and optimizing Azure-based cloud infrastructure solutions
Developing and managing efficient CI/CD processes to enable continuous integration and delivery
Operating and maintaining Kubernetes clusters, ensuring their reliability, scalability, and performance
Collaborating with cross-functional teams to define and implement scalable, reliable, and secure Azure cloud architecture
Driving innovations in Azure cloud infrastructure space and staying up to date with the latest Azure technologies and industry trends
Developing automation scripts and frameworks to improve operational processes and procedures within the Azure ecosystem

Were looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change.
Youll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What youll do:
Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
Manage team performance, ensuring they meet quality and efficiency.
Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
Manage escalations, providing expert problem-solving and guidance to the team.

Were Looking for a Product Analyst Join Our Data Driven Journey!
As a data-driven organization, insights from our Data Team are essential to shape our strategy and improve the experiences of our customers. Were looking for a highly motivated data analyst to join our team and work in a dynamic Big Data environment.
You are detail-oriented, analytical, and passionate about understanding user behavior. In this role, youll turn data into actionable insights, influence product decisions, and help drive the success of our platform.
Key Responsibilities:
Analyze user behavior: Monitor and evaluate website activity patterns and user flows to enhance usability and customer experience.
AB Testing: Conduct in-depth analysis of AB tests to provide stakeholders with actionable, data-driven recommendations for product and user value enhancements.
Metric Monitoring & Insights: Track product performance metrics, identify trends, and raise alerts on significant changes. Perform periodic and ad-hoc analyses to recommend impactful solutions.
Visualization & Reporting: Create and maintain dashboards, reports, and daily summaries that present key SaaS metrics and actionable insights.
Collaborate Cross-Functionally: Work closely with teams across Product, Marketing, Customer Success, Finance, and Management to support data-driven decision-making.

As a Senior Splunk DevOps Consultant, you will act as a trusted technical advisor, leading Splunk-based solution design, deployment, and integration projects in hybrid environments. Youll collaborate with customer engineering and operations teams to embed best practices for scalability, performance, and automation, while maintaining a service-oriented, customer-empowering mindset.

This role combines deep technical expertise with strong communication and mentoring skills, making it ideal for someone passionate about both technology and customer success.

Design, deploy, and manage Splunk Enterprise and/or Splunk Cloud environments for observability, analytics, and monitoring.
Implement Splunk solutions onsite or remotely within complex customer infrastructures, including Kubernetes, AWS, Azure, and hybrid deployments.
Automate provisioning and configuration using Terraform, Ansible, or other Infrastructure-as-Code (IaC) tools.
Develop dashboards, alerts, and visualizations that deliver real operational insights and business value.
Advise and mentor customers on best practices for data ingestion, indexing, search optimization, and scaling.
Integrate Splunk with CI/CD pipelines, containers, and third-party observability tools.
Perform health checks, tuning, and troubleshooting to ensure system reliability and efficiency.
Lead workshops and knowledge-transfer sessions, guiding customers toward operational independence.
Collaborate across cloud, DevOps, and infrastructure teams, bridging the gap between architecture, delivery, and operations.
Promote automation, observability, and DevOps culture across customer environments.

This role requires expertise in VCF, NSX-T, and vSAN, along with the ability to integrate and optimize multi-cloud infrastructures. You will collaborate with teams to implement scalable solutions and support hybrid cloud strategies.

Implement and deploy VMware Cloud Foundation (VCF) environments, including vSphere, NSX-T, and vSAN components.
Implement, and manage multi-cloud integrations using VCF.
Conduct migrations, upgrades, and optimization of VCF platforms for performance and reliability.
Collaborate with infrastructure, networking, and DevOps teams to ensure seamless integration of the solutions.
Keep up to date with virtualization solutions using documentation and LAB tests and maintain required certifications.
Work closely with other team members and solutions architects to provide the right solution to our customers.
Configure and troubleshoot networking within NSX-T to support scalable, software-defined networks.
Implement and deploy Nutanix environment
Perform capacity planning, monitoring, and health assessments.
Provide advanced support for troubleshooting and resolving issues.
Stay updated on VMwares latest offerings, including enhancements to VCF and related technologies.