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We are looking for an Onboarding Manager to own and scale the onboarding experience across both SMB and Enterprise customers. This is a highly customer-facing role that combines project management, customer consulting, operational excellence, and technical problem-solving. You will be responsible for guiding customers from contract signature to successful activation, ensuring they reach value quickly and confidently. You will lead onboarding engagements for Enterprise customers, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. You'll work closely with Customer Success, Sales, Product, Support, and our Onboarding Manager to deliver a seamless customer experience and continuously improve our onboarding processes. Your Arena - Know your impact ?? Enterprise Customer Onboarding
* Lead onboarding and implementation projects for Enterprise customers.
* Serve as the primary point of contact throughout the onboarding journey.
* Manage onboarding plans, timelines, risks, dependencies, and stakeholder communication.
* Ensure customers successfully reach onboarding completion and first value. Complex SMB Implementations
* Support SMB customers requiring additional guidance or technical assistance.
* Act as an escalation point for onboarding-related challenges and blockers. Customer Activation & Onboarding Completion
* Proactively monitor onboarding progress across active accounts.
* Drive customers toward onboarding completion and activation milestones.
* Reduce onboarding drop-off and improve onboarding completion rates. Onboarding Operations & Process Improvement
* Continuously improve onboarding workflows, playbooks, and customer communications.
* Identify opportunities for automation and operational efficiencies.
* Increase visibility into onboarding status, risks, and bottlenecks. Cross-Functional Collaboration
* Partner closely with Customer Success, Sales, Product, and Support teams.
* Work alongside our Onboarding Specialist to ensure smooth execution and operational excellence.
* Surface onboarding friction points and implementation challenges to internal stakeholders. Industry & Domain Expertise
* Develop expertise across Chargeflow's PSP ecosystem, including Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.
* Understand dispute management best practices across different merchant verticals and business models.
* Act as a trusted advisor during onboarding by helping customers adopt industry best practices.

Power the Future with us! We're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.
We are looking for a talented and energetic Customer Experience Specialist who knows how to create an excellent customer journey - from the very first interaction to the successful completion of the process. This is a great opportunity to join a growing market and become part of a professional and dynamic service team in a youthful, fast-paced environment.
What You Will Be Doing:
* Managing multiple interfaces and coordinating activities with contractors, customers, and warehouses.
* Communicating and following up with various authorities.
* Providing outstanding customer service and ensuring customer satisfaction throughout the entire process.
* Monitoring routine reports and maintaining accurate records.
Country:
Israel
City:
Herzliya