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Our Group (traded on the Tel Aviv Stock Exchange) is a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). A part of our Group, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement.
* Proactively engage with customers to improve adoption, retention, and overall value.
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell).
* Coordinate and refer customers to relevant training sessions based on their needs.
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up.
* Handle customer inquiries and provide professional, service-oriented support.
* Share insights and feedback from customers with relevant teams (Product / Development / Training).

Our culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. We aim to inspire our customers to make informed decisions that push their business forward. We provide a user-friendly and intuitive platform that makes it easy to turn insights into action and fosters a culture of creativity, experimentation, and continuous improvement.
You will be an essential part of this mission, using your technical expertise to demonstrate how our Data and Intelligence Platform can help customers solve their complex data challenges.
You'll work with a collaborative, customer-focused team that values innovation and creativity. You'll use your skills to create customized solutions to help our customers achieve their goals and guide their businesses forward.
Join us in our quest to change how people work with data and make a better world!
The impact you will have:
Form successful relationships with clients throughout your assigned territory, providing technical and business value to our customers in collaboration with Account Executives.
Operate as an expert in big data analytics to excite customers about our company. You will develop into a champion and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the company Data Intelligence Platform.
Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the company community in your region by leading workshops, seminars, and meet-ups.
Grow your knowledge and expertise to the level of a technical and/or industry specialist.