we are looking for a IT Tech Support.
How you will make an impact:
Provide on-site IT support for all issues related End-User Technologies, including Hardware and Software issues on End-User devices, Onboard and Offboard employees, follows procedures and guidelines, and maintains compliance in our environment.
Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3)
Procure, Configure and manage customer workstation, portable computing devices and peripherals (Following defined procurement, imaging and deployment processes)
Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. A/V support, Lab support and production line support if applicable for your region)
Participate in global projects like Hardware Asset Management, Identification of personas, Lifecycle upgrades and others.
Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
Adhere to global HW standards and global processes to ensure consistency
Document problem resolution and contribute to knowledge management, and provides training to other colleagues to distribute the knowledge.
Coordinate activities with third party vendors as needed (Equipment support and Warranty, Project Needs, Vendor relations / feedback, etc
Requirements: Associate's Degree or equivalent IT technical certifications
4 years of proven experience in IT support role as a Desktop Support or IT Service Desk Tier 2
Ability to manage users and PC's using Active Directory
Customer Experience Excellence
Proficient in Microsoft Suite of applications (Windows Server, Windows 11, Office 365)
Ability to perform IT hardware and software diagnostics and repairs (laptops, desktop, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
Effective use of ITSM Tools, Reports and metrics
Effective cable management skills to maintain organized work stations and data closets
Experience with platforms and applications (e.g, Microsoft Edge, Active Directory, Entra, Virtual Private Network (VPN), MobilePASS (one-time password software authentication solution for VPN access)
This position is open to all candidates.