We are looking for a Technical Support member with experience and technical background to handle case reproduction in the support LAB.
As a support LAB assistant, you will be required to simulate issues in the LAB and maintain the LAB environment for our global and domestic employees.
You will work together with our global and local interfaces to simulate problems on the LAB and provide feedback to the agent that handling the case.
Use Salesforce to manage cases.
Ability to work on flexible hours.
Requirements: Hands-on experience with: Windows OS, iOS, Android.
Experience handling technical problems.
Excellent hands-on problem-solving skills.
Outstanding communication skills in English, both written and verbal.
Fast learning skills.
Responsible and able to handle support cases.
Ability to function independently under stressful conditions.
Knowledge and experience in cellular technology
Knowledge of mobile phone OS (iOS, Android)
Technical Certifications
Work experience using Cellebrite or other forensic software
Digital Forensics/Computer Science degree
CRM ticketing systems.
Passionate about supporting and solving problems for others.
Excellent communication skills (Verbal and written).
Ability to work both in a team environment and individually.
Methodical, organized, and process-oriented.
English - Fluent both verbally and written.
This position is open to all candidates.