The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.
Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for our customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within our Training team.
Requirements: At least 2 years of experience in developing customer-facing technical training courses and materials a must.
Native-level English proficiency, both verbal and written a must.
Experience with SAAS products in a global, dynamic and fast-paced environment.
Experience working with authoring tools, video tools and learning management systems (Elucidat, Powtoon and Docebo an advantage).
Proficiency in writing effective copy, instructional text, audio and video scripts, as well as editing and producing videos.
Creativity and a strong aesthetic sense for designing visually appealing and engaging training content.
Strong interpersonal communication skills, for collaboration with stakeholders across various levels and geographies.
Empathic intelligence, ability to ask the right probing questions and simplifying complex notions and processes.
Positive "Can-Do" attitude, proactive, self-motivated, and independent
Strong organizational skills, meticulous attention to detail.
Technical orientation, curiosity and self-learning mindset.
Nice to have:
Experience working with Jira, monday.com and Google suite.
We are proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.
This position is open to all candidates.
