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We are a trusted name in advanced tracking, identification, and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications, and cloud-based platforms in the fields of secure identity, public safety, and smart monitoring.
We are seeking a dedicated and detail-oriented Monitoring Technical Support Specialist ( NOC ) to support our global monitoring operations. In this role, you will be on the front line of system operations, proactively monitoring live dashboards and screen alerts, rapidly responding to system triggers, executing standard operational runbooks, and ensuring maximum uptime and performance across strict SLA timelines.
Key Responsibilities
* Continuously monitor live operational screens, dashboards, and alerting systems to detect IoT device, network, or server anomalies in real time.
* Triage, acknowledge, and take immediate corrective actions on incoming system alerts and automated incident notifications.
* Execute predefined incident response procedures, operational runbooks, and remediation workflows to resolve issues swiftly.
* Document incidents, troubleshooting steps, and operational actions accurately within Jira Service Desk and ticketing systems.
* Monitor production environments to uphold strict SLA response and resolution targets for global clients.
* Respond promptly to customer inquiries and technical issues, ensuring timely resolution.
* Maintain clear, Real-Time incident communication with internal stakeholders and technical account managers. Participate in rotating 24/7 operational shifts, including day, night, weekend, holiday, and on-call coverage.

Required Operations Control Center Operator - Student Position
About the team:
The Operations Control Center (OCC) needs more amazing operators!
Our state-of-the-art control center is located at our Jerusalem campus in Har Hotzvim, and is used to monitor all security and safety systems in all of our campuses.
This 24/7 control center is the central security monitoring and service center for all our locations across the globe.
What will your job look like:
Using digital systems to monitor and control security & safety systems: CCTV, Intrusion detection, Fire alarm systems, Elevators, and more
Track CCTV displays on wall to wall security monitors, and access control systems
Incident response and notification to relevant teams
Company incident and ticket system management. Including opening and directing tickets to the correct teams and tracking through closure.
Answer internal and external service calls
Cooperative work with operations teams and support them in various general tasks.