לוח משרות דרושים Customer Success Manager במרכז

Build strong, trusting relationships with clients
Act as the connecting link between the client and the development teams
Work closely with our product and development teams to address
client needs and improve the system
Analyze customer feedback to identify patterns and areas for
improvement
Develop metrics and tools to measure client satisfaction continuously
Present actionable insights to teams and implement strategies
that enhance User Experience

As the VP Customer Success at our company, you will be the primary architect of the customer journey for a global portfolio of hundreds of enterprise accounts. You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from our Maritime AI platform.
You will sit at the intersection of commercial growth and operational excellence, managing a complex landscape of diverse business lines across the US, EU, UK, and International markets.
Core Responsibilities
1. Strategic Leadership & Portfolio Management
Segmented Strategy: Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct pillars:
Commercial: Energy majors, bunkering, commodity traders, and ship owners.
Government: Coast guards, Law Enforcement Agencies (LEA), Customs, and Intelligence organizations.
Revenue Accountability: Primary Drive Customer satisfaction, Gross Retention Rate (GRR) and Net Retention Rate (NRR). Identify and act upon expansion opportunities (upsell/cross-sell) in partnership with the Sales team.
Global Scale: Manage and scale localized teams across various time zones to provide seamless support for international markets.
2. Complex Implementations & Product Adoption
Operational Excellence: Oversee complex, large-scale implementations that involve integrating AI into existing customer workflows and technical ecosystems.
Value Realization: Define and track Success Outcomes for customers, ensuring that maritime intelligence translates into actionable insights for risk management, compliance, and national security.
Feedback Loop: Serve as the Voice of the Customer to the Product and Engineering teams, ensuring the roadmap reflects the evolving needs of both commercial and government sectors.
3. Executive Relationship Management
Trusted Advisor: Act as an executive sponsor for Tier 1 accounts, building relationships with C-suite executives in the private sector and high-ranking officials in the public sector.
Crisis Management: Navigate high-stakes maritime or geopolitical events where customers rely on our company for real-time intelligence and support.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the company platform.
Responsibilities
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant company capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing our company within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

Together, weve built more than just a workplace; weve built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base.
we are about visibility first. Before resilience, before confidence, before mitigation - organizations must see their real DDoS exposure.
we empower organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. The patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.
Job Description: we are looking for a Technical Customer Success Manager to join our Services organization and play a central role in driving customer value and long term partnerships. This position is focused on post sale ownership - leading strategic relationships with key stakeholders, guiding customers through continuous value realization, and providing technical insight that strengthens their DDoS resilience.
The ideal candidate combines strong technical understanding with exceptional communication skills and the ability to influence executives, engineers, and security leaders alike. Renewals are owned by Sales, but your leadership, trust building, and delivery of tangible value will serve as a critical enabler for successful renewal outcomes. Occasional presales support may be needed, but this is not a core function of the role.
What Youll Do
Customer Success & Relationship Leadership (Primary Focus)
Serve as the primary point of contact for enterprise customers and own the long term relationship.
Build deep, trust based relationships with CISOs, security managers, network architects, and other key stakeholders.
Lead customers through onboarding, adoption, and continuous optimization of our solutions.
Deliver QBRs, onsite sessions, and technical workshops that demonstrate measurable value and drive engagement.
Understand customer architectures, challenges, and success metrics, and translate them into clear plans of action.
Provide technical guidance on test results, attack surfaces, and remediation priorities.
Act as the customer advocate within our company by relaying insights to product, engineering, and support.
Identify satisfaction risks and collaborate cross functionally to resolve them quickly.
Partner closely with Professional Services to ensure smooth deployment, configuration, and operational success (CSM is not the deployment owner).
Support the sales team by delivering a superior customer experience that enables strong renewal cycles.
Presales Support (Secondary)
Occasionally support the sales organization with demos, technical presentations, or POCs.
Help translate customer requirements into high level solution guidance as needed.
Identify potential expansion opportunities through understanding customer challenges and use cases.
Reports to: VP TechOps
Office Location: Ramat Gan, Israel

The Customer Delivery Manager (CDM) is responsible for leading the launch activities of new clients, as well as expansion of existing clients to new countries, categories or applications. The CDM will work closely with the Account Leads and Implementation Engineers to provide overall project management during the launch period, from green light through Go Live. The CDM will be working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live . This position will report to the Customer Delivery Team Lead.

Responsibilities

Lead the launch of customers including project management, technical coordination, and hands on system set-up.

Set-up and hold meetings with various internal and external teams in order to progress the project.

Oversee and address any support and/or technical issues associated with customers during this period.

Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.

Responsible for communication around timelines, project management & actions items.

Understanding of the companys products inside and out is essential.

Capable of working hours Monday-Friday hours depending on clients time zones, with flexibility (Friday can end early).

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment.

In this role, you will support enterprise clients from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency. You will identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks.

You will provide personalized recommendations to enhance platform utilization and client satisfaction, and participate in regular business review meetings. Collaborating with Support, Operations, Product, and Sales teams, you will resolve issues and ensure clear communication. Additionally, you will analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts.

This role reports to our Customer Success Team Manager.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Required SMB Customer Success Manager - EMEA
Description
For many of us, theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Our technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
Our Customer Success team is customer-obsessed and commercially minded, focused on helping SMB customers achieve measurable value from our technology.We build strong, long-term relationships while driving adoption, retention, and growth through proactive, service-driven engagement.We combine a passion for customer experience with business impact, curiosity, and creativity-including the use of audio and video content to educate and engage customers.
On your day-to-day:
Manage the customer journeys of our Business accounts (100+)
Guide customer onboarding and facilitate a smooth implementation
Drive adoption by building success plans with customers to help them realize our value
Lead business reviews, check-in calls, and training sessions to build a strong relationship with customers
Own the renewal process, which includes account planning, pricing negotiations, and identifying opportunities to grow customer accounts
Collaborate with product, support, and business teams to help solve problems and advocate for customer needs
Champion customer-centricity through collecting and sharing customer stories.

We are looking for a talented Renewal Manager to join our team in Israel. This role is critical to our customer retention and expansion strategy.
WHAT YOULL DO
Act as the sole renewal manager in Israel responsible for managing the renewal and upsell process for 150+ customers concurrently.
Run discovery calls with customers to identify current business challenges and objectives in order to position our products and services to achieve the customers goals.
Demonstrate drive and tenacity to navigate complex renewal discussions, securing renewals against various competitors or customer objections.
Identify at-risk renewal clients 6+ months before the renewal date and escalate to appropriate team members to mitigate contraction and churn within all accounts.
Handle the quote-to-close process for renewals 120 to 90 days in advance of the renewal due date.
Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts.
Partner with Israel GTM (Sales), leadership, and Customer Success to assess customer health and drive the appropriate renewal solution.
Collaborate cross-functionally with Legal and Deals Desk to create contract solutions for customers.
Develop and maintain strong relationships with our channel and alliance partners to identify and close joint opportunities.

Required Customer Success Manager
lWe are an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are the outcome of that devotion.
We deliver valuable results and insights for a fast-growing clientele of major app developers using elite programmatic user acquisition and retargeting technologies. Our ever evolving, state-of-the-art machine learning platform targets high value users in real-time at their peak potential to ensure our clients app growth.
As a Customer Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives through your industry expertise. Operating on a global scale, you will play a key role in expanding our business while ensuring the ongoing success of our clients.
With deep product knowledge, youll provide tailored best practices and strategic recommendations to our clients, leveraging your experience to maximize value. As a client advocate, you will represent our client base to guide internal strategy and deliver impact where it matters most.
We are a fantastic place to work. We reward talent. Our employees support each other to advance individually and as a team. Most of all, we exceed our clients expectations while still having fun.
Responsibilities:
Revenue Growth - Maintain, fulfill, and scale monthly client budgets, with a strategic focus on identifying and executing upsell and cross-sell opportunities across our suite of ML technologies.
Client Communication - Build and maintain strong, long-term relationships with clients through consistent, value-driven communication and face-to-face interactions.
Collaboration - Work closely with clients and our internal teams, including product and sales, to align on evolving client needs and growth opportunities.
Client Reporting and Analysis - Deliver actionable insights that help drive client decision-making and growth through ongoing analytical reviews and performance assessments.

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do

* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

As an AI Consultant and a CS team member, you will work at the technological forefront of the data analytics world by helping Pecans customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customers key strategic advisor and implementer and you will work with senior stakeholders to:

Identify AI opportunities
Frame and size the value and the business impact AI can help customers realize
Drive the implementation of software and services by collaborating and managing a cross-functional account team
Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
Gradually develop business-ML expertise and lend this SME towards customers and our internal product development
Together with the team, you will continuously help our customers achieve their business goals, reinforce the value of models, and the ease of using our platform.

When our clients are happy because they see the value, so are we!

The ideal candidate will be value-oriented, enjoys working with customers, analytical and consistently looking to improve their skills.

We are looking for a Turkish Speaker Technical Customer Success Manager to join our Customer Experience team. In this role, you will serve as the primary point of contact for our Turkish broker, managing the full post-release customer lifecycle, including ongoing account management, new requests, and close collaboration with internal teams.

In this role you will:
Develop strong customer relationships and maintain fluent communication with our main Turkish broker

As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.

Receive all new development request and follow until delivered to the client

Follow implementation of new products to make sure they are functioning correctly and used as they should

Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement

Provide insights to customers to ensure that they get the most out of what we have to offer

Represent the voice of the customer within other departments in the company, to provide valid input

Work closely with product, R&D, support and management teams

We are looking for a Back Office Specialist to assist our customers with all their billing needs.

The Back Office Specialist responsibilities include resolving customer queries, recommending solutions, and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.



Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.