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We are seeking a detail-oriented and proactive Supply Chain & Logistics Coordinator to join our Supply Chain team.
What Youll Do:
Monitoring Inventory levels on different platforms. (ERP/ Magento).
Assistance with financial-related aspects and follow-ups.
Maintain continuous communication with global warehouses to ensure smooth coordination and information flow.
Process and accurately enter incoming orders into the system.
Track order status and ensure timely delivery.
Support inventory management and distribution processes.
Assist in analyzing reports and key performance indicators for supply chain operations.
Collaborate with operations, sales, and logistics teams to optimize workflows.

We're looking for an experienced Global Sales Director to own the worldwide sales motion for Voca CIC, AudioCodes' flagship CCaaS portfolio. In this role, you'll carry the global Voca CIC sales quota, lead the regional Voca CIC sales managers, and activate the wider AudioCodes field organization to convert pipeline into bookings across every region. You'll be equal parts revenue leader, GTM operator, and coach, accountable for turning strategy into predictable, repeatable, profitable growth in close partnership with Product Management and Marketing.
What Youll Do:
Lead a Global Sales Team: Manage, coach, and grow a team of regional Voca CIC sales managers across North America, EMEA, and APAC; set clear performance bars, run weekly forecast and pipeline reviews, and develop the next layer of sales leadership
Activate the AudioCodes Field: Drive engagement with the broader AudioCodes account and channel sales organization to position Voca CIC inside their installed base and new logo accounts; co-own large opportunities and joint pursuits with regional VPs and country managers
Execute the Go-to-Market Plan: Translate the Voca CIC GTM strategy into regional sales plays, ICP-driven account targeting, and deal mechanics; partner with Product Management and Marketing to refine positioning, pricing, and packaging based on real field signal
Build the Channel and Partner Engine: Work with dedicated Channel Directors to drive partner recruitment, enablement, and joint selling with Microsoft, distributors, MSPs, system integrators, and carriers; embed Voca CIC into co-sell motions inside the Microsoft Teams and Azure ecosystem
Drive Sales Enablement and Operating Discipline: Lead onboarding, ongoing enablement, certification, and battle-card readiness across the global sales team; run a clean Salesforce, accurate forecast, tight deal-desk process, and structured QBRs and win/loss reviews.

We are currently looking to hire a Fullstack Team Leader to join our dynamic team at our HQ in Naimi Park, Or Yehuda, Israel.
About Us:
We are a leading provider of advanced voice communications applications, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.
As of today, more than 50 of Fortune 100 enterprises use our technology.
We are proud to embody the core values of innovation, collaboration, and trust in both our culture and products. We are growing groundbreaking solutions focused around the Microsoft Teams ecosystem, utilizing Conversational AI that revolutionizes how businesses use voice to communicate, collaborate and serve their customers and internal teams.
We are an open, inclusive, and diverse organization, and our employees are at the heart of the great products and services we create. We offer a flexible and collaborative work environment, along with career growth opportunities.
The ideal candidate would be an experienced Lead fullstack Software Engineer, who managed small to medium teams and eager to take part in the development of our Contact Center as a Service product. We are looking for a long-term relationship with a highly motivated leader, who is passionate to investigate, learn and implement new technologies, as well as be happy to think out-of-the-box going beyond the immediate job description to help out where needed.
About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams
Todays modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.
Voca CIC, a Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.
With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.
Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.
Responsibilities:
Lead a team of Software Engineers in developing frontend and backend components as part of the product
Lead the development of brand-new, innovative Software Product
Analyze Business requirements and provide effort estimations
Design and implement flexible, scalable, and resilient Software Product according to up-to-date best practices
Design and implement efficient deployment strategies in cooperation with DevOps team
Coordinate development, integrations, and testing across other teams
Hands-On development
Write relevant software documents.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.
What youll do:
* Provide best-in-class support to our employees in HQ Tel Aviv Office.
* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
* Immediate support employees from home through remote takeover and training.
* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.
* Assistance in inventory monitoring, planning, and execution.

We are looking for a talented DevOps Engineer (Kubernetes & Terraform) to join our Backend Microservices team. The team develops an innovative Azure-based SaaS platform that enables the creation of AI agents and their integration with telephony and voice communication systems. Operating in a cloud-native environment built on Azure, Kubernetes, Docker, Terraform, and other modern cloud technologies, the team delivers large-scale, production-grade microservices solutions with a strong focus on reliability, scalability, and performance. This is an exciting opportunity to work at the intersection of cloud infrastructure, DevOps, and AI-driven technologies while helping shape and maintain a highly available platform used at scale.
Responsibilities:
Work with DevOps and cloud infrastructure to ensure smooth delivery and operations.
Manage, deploy, troubleshoot, and scale Kubernetes, Terraform, and Azure-based environments.
Support both development and production environments.
Help define, build, and deploy cloud environments.
Troubleshoot and optimize system performance and cloud costs across services and environments.
Ensure the reliability, scalability, and security of services.
Design, develop, and maintain backend services and APIs.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

we are looking for a Product Analyst.
the Product Analyst position directly affects the companys product decisions. Our growing Data department is looking for a highly motivated team player who is proactive, a problem solver, and a storyteller. You will play a key role in analyzing patterns, identifying trends, and providing insights that directly influence our product strategy and roadmap.
Responsibilities:
Act as the analytics partner for product managers from ideation through discovery, research, planning and analyzing A/B tests.
Analyze large and complex data sets using SQL and statistical methods to provide actionable recommendations for improvements.
Manage a full data collection life cycle - define, collect and process data.
Conduct deep-dive analysis of new features and A/B tests to validate hypotheses, monitor KPIs, and measure success.
Build robust, self-served dashboards, reports, and alerting to enable data-driven decisions across the team.
Conduct opportunity sizing and impact assessments to ensure the team focuses on the most meaningful features and initiatives.
Promote new tools and methods to make data-driven decisions.
Work closely with R&D to achieve data-related goals.
Share and present insights and data stories to a diverse set of stakeholders, including management.

We're seeking an experienced DevOps Engineer to design, automate, and maintain cloud-native infrastructure for scalable microservices deployments while working closely with the SRE team. This role requires 3+ years of hands-on cloud experience with strong Kubernetes expertise and GitOps practices to support development and QA teams across production and development environments.
Provision and manage infrastructure using Terraform IaC across cloud platforms.
Orchestrate advanced Kubernetes deployments with ArgoCD, Helm charts, and GitOps workflows.
Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or equivalents.
Implement full observability stack with Grafana (Prometheus, Loki, Tempo), Azure Monitor, or equivalent tools for comprehensive metrics, logs, and tracing.
Containerize microservices with Docker and deploy across multi-environment setups.
Automate operations with Bash scripting; develop custom tools in Python/Go as needed.
Manage databases including MongoDB; handle basic L3/L4 networking, protocols, and DNS.
Collaborate closely with SRE team on reliability, incident response, and on-call rotations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Required Backend Engineer
About the position:
Join the SBC (Session Border Controller) Team, where you will be at the heart of our product ecosystem. Our team is responsible for architecting and building the management applications that power all our products.
As a Backend Engineer within our OAM (Operations, Administration, and Maintenance) Infrastructure group, you will dive into a multi-threaded, complex environment. Youll gain a unique, end-to-end perspective of our products by exposing core SBC features through diverse management interfaces, with a primary focus on our robust WEB.
Feature Development: End-to-end ownership of new features based on system engineering specifications.
Infrastructure Evolution: Develop and maintain high-performance WEB infrastructure across both Server and Client sides.
Problem Solving: Address and adapt to customer-facing incidents, ensuring high-tier reliability.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

We are looking for a high-energy, results-driven Partnerships & Affiliate Manager to lead our expansion in the US market. You will be responsible for identifying, recruiting, and managing high-value affiliate partners, influencers, and strategic brand collaborations.
The ideal candidate is a savvy negotiator with a "sales-first" mindset who understands the nuances of the American consumer landscape and knows how to scale a performance-based program.
Key Responsibilities:
Strategy & Growth: Develop and execute an aggressive affiliate marketing strategy to drive high-volume traffic and ROI-positive conversions.
Partner Recruitment: Proactively scout, vet, and onboard new affiliates, including large-scale publishers, niche bloggers, and loyalty/coupon sites.
Relationship Management: Maintain and optimize relationships with existing partners to ensure remains their top-performing brand.
Campaign Optimization: Analyze performance data daily to optimize commissions, creative assets, and conversion rates.
Negotiation: Negotiate commercial terms and "flat fee" placements to secure premium visibility on partner sites.
Market Alignment: Ensure all messaging and offers resonate with the US market trends and seasonal shopping behaviors.

Required Senior Developer (DevOps and Infrastructure)
Description
We're revolutionizing how the world moves money with our unified global payments platform. Our team is at the forefront of ensuring the security and resilience of this critical infrastructure, and we're looking for a strong DevOps engineer to play a pivotal role in designing and implementing robust solutions across our infrastructure and applications.
If you have a passion for building secure-by-design systems, a deep understanding of both infrastructure and application principles, and the ability to translate complex requirements into actionable blueprints, we want to hear from you. You'll be instrumental in shaping our infra and security landscape, ensuring our platform remains a trusted and secure environment for our global users.
What You'll Be Doing:
You will work with Python and APIs, codifying infrastructure, and lead the architectural design and implementation of solutions for our cloud infrastructure, network, and applications.
Constantly push optimizations and best practices. Define and maintain security standards, frameworks, and best practices across the organization.
Collaborate closely with engineering, product, and operations teams to integrate security seamlessly into the development lifecycle and infrastructure deployments.
Evaluate and recommend security technologies and tools to enhance our security posture.
Develop security reference architectures and patterns to guide engineering teams in building secure solutions.
Participate in threat modeling and risk assessment activities to proactively identify and mitigate potential security threats.
Provide expert guidance and mentorship to engineering teams on security-related topics.
Stay current with the latest security trends, threats, and technologies, and translate them into actionable strategies for us.

Our Customer Experience team is looking for an experienced & driven CX Technical Project Manager. This position will report to the VP of Customer Experience.
What Youll Do:
Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience.

Required NOC Team Leader
Description:
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 global NOC teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.
Key Differences in Focus:
NOC Focus: Primarily monitoring, detecting, and responding to incidents, ensuring connectivity and managing alerts.
SRE Focus: Focuses on engineering improvements, reducing technical debt, automation, and system resilience.
The Transformation: Modern managers are transforming traditional, manual NOCs into automated, SRE-driven environments.

Network Compliance Manager
Compliance
As a Global Network Compliance Associate, you will play a critical role in managing the compliance relationship between us and our global financial partners. You will execute the " Reverse KYB" process, ensuring our partners have full confidence in our compliance framework. You will also monitor partner risk appetite and take part in developing our network compliance framework.
Key Responsibilities:
1. Reverse KYB &Partner Due Diligence (PDD)
Process Coordination: Lead the data collection and response process for due diligence questionnaires initiated by network partners (banks, payment gateways) and regulated merchants.
Professional Delivery: Ensure all outgoing compliance packages are accurate, timely, and meet the high professional standards expected by Tier 1 global financial institutions.
2. Partner Risk &Relationship Support
Risk Evaluation: Monitor partner risk appetite and ensure they align with our internal risk appetite and regulatory obligations.
Stakeholder Advisory: Support internal teams (Sales, Product, Compliance Ops) with queries regarding partner constraints and sensitive relationship requirements.
Strategic Projects: Assist with operational projects related to network compliance.
3. Network Oversight &Audits
KYB Reviews: Perform onboarding review and provide recommendation, as well as perform routine PDD reviews on our own network partners, including documentation verification and obtaining sanctions/adverse media screening.
Audit Readiness: Support regulatory and internal audits by preparing evidentiary documentation and assisting with remediation efforts.
4. Israel Regulatory & Legal Support
Direct Lead Support: Occasionally, provide day-to-day operational support to the Local Israel Compliance Lead on all regulatory matters.

Issuing Operations Specialist
We are scaling our global Mastercard issuing business, and we're looking for someone to run the operations behind it. You'll own the end-to-end operational lifecycle of our Mastercard issuing programs - BIN setup, card product configuration, program launches, and ongoing day-to-day operations - across multiple geographies and card products (virtual and physical, multi-currency).
This is the in-house Mastercard operations expert role. When Product, Engineering, Compliance, or Customer Success needs to launch a new client program, configure a BIN, troubleshoot a transaction issue, or understand what Mastercard rules require, you're who they come to. You'll own the operational workflows, keep the program running cleanly, and make sure every new client and card product is launched right.
If you've spent the last few years running Mastercard issuing operations at an issuer-processor, BIN sponsor, or fintech with its own Mastercard program - and you want to own the operations of a global program rather than execute on someone else's - this is the seat.
What you'll own:
Mastercard issuing operations, end-to-end. Day-to-day operational running of our Mastercard issuing programs: client setup, BIN configuration, card product rollout, and ongoing operations across all live programs.
BIN management. Requesting, allocating, and configuring Mastercard BINs; setting product attributes (currency, product type, restrictions, controls); maintaining Mastercard scheme compliance across the portfolio.
Mastercard operational liaison. Acting as the operational point of contact with Mastercard - Mastercard Connect, mandates, certifications, scheme updates, and operational escalations.
Client launches. Running the operational side of new client onboarding onto our Mastercard programs: intake, configuration, validation, go-live, and handover to steady state.
Issue resolution. Troubleshooting card issuing, BIN setup, and transaction processing issues end-to-end. Owning the operational fix and the post-incident process improvement.
Workflow and documentation. Building and maintaining the operational workflows, SOPs, and trackers that keep the program running cleanly as volume and complexity grow. Cross-team coordination with Product, Engineering, Compliance, and Customer Success.

Required Escalation Engineer
Description
We hava unified payments, payouts and fintech on one worldwide platform, and were assembling the worlds best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities are limitless.
We believe in straight talk, quick decisions, strong execution and elegant solutions. this is where hard work pays off and careers take off. Join us and lets build the future of fintech together.
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.