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We are looking for a highly motivated, results-driven, and customer-focused Director of Sales to join our International Sales team. Reporting to the VP International Sales and based at our Tel Aviv headquarters, this role will be responsible for driving new business growth through the development, pursuit, and acquisition of government contracts for offender electronic monitoring solutions across the APAC region, with a primary focus on Australia and New Zealand (ANZ). The position requires a strategic sales professional capable of building long-term customer relationships, managing complex government procurement processes, and expanding our presence in key target markets.
Primary Market Focus: Australia & New Zealand (ANZ), with broader responsibility across the APAC region over time.
Job Responsibilities:
Initiate and execute government sales strategies across APAC, with a focus on Australia and New Zealand (ANZ)
Develop and implement a regional sales strategy & business plan for penetrating new markets in APAC both through government tenders and direct sales.
Examine marketing and sales statistics to identify opportunities and devise strategies for sales resources focus, maximum growth and increased market share.
Develop and maintain a pipeline of new opportunities while closing existing opportunities.
Onboard new partners and system integrators that fit with the market preferences and project scope needs
Build executive relationships with C-level customers, local partners and distributors
Manage RFPs, tenders
Initiate and lead pre-sales activities: marketing activities, industry events, specifications, demos, PoCs, presentations, commercial proposals, etc.
Keep accurate weekly reporting on quarterly business opportunities and probabilities for the quarterly forecast
Attends Tradeshows and other sales/marketing events as required.
Travel is up to 50%, as needed.

We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions.
Responsibilities:
Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Responsibility for customer program renewals, expansions, and cross-sell.
Act as the primary point of contact and advocate for customer needs.
Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
Manage multiple stakeholders, including government customers.
Use project planning tools and CRM software to monitor and track project progress.
Handle all operational aspects of accounts, including billing, logistics, and partners coordination.
Collaborate with internal teams to ensure smooth project execution and customer support.
Oversee technical support activities and provide knowledge/ training as required.
Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.

Required Technical Support Engineer
Are you up for the challenge?
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

Were looking for a driven, business-oriented Sales Manager to join our team.
This role focuses on managing sales processes, building strong customer relationships, and helping businesses find the right solutions for their needs.
What youll do:
Manage sales opportunities from initial conversations to closing
Lead consultative sales processes with potential customers
Conduct product demos and present tailored solutions based on customer needs
Build strong relationships with stakeholders and decision makers
Negotiate and close deals to meet and exceed sales targets
Collaborate with Marketing, Customer Success, and Product teams
Maintain accurate pipeline forecasting and CRM data
Stay up to date on industry trends, customer needs, and competitors.

Were looking for a Full Stack Developer who doesnt just use AI tools - but knows how to work with them as part of the development process.
Youll build end to end features across a modern TypeScript stack, work closely with Product and Design teams, and help create AI powered experiences used by real customers every day.
This role is for developers who combine strong engineering fundamentals with fast execution, ownership, and curiosity around modern AI technologies.
What Youll Do:
Build full stack features across React frontend and Node.js backend services
Design and maintain scalable APIs and backend systems
Work with MSSQL databases, including schema design and query optimization
Deploy and manage services on AWS environments
Integrate AI capabilities such as LLMs, copilots, and AI agents into product features and internal tools
Use AI development tools to improve speed, quality, and workflows
Structure development workflows around AI tools while maintaining engineering quality and long term maintainability
Lead technical discussions and help shape engineering standards across the team
Collaborate closely with Product, Design, QA, and other developers
Debug production issues across APIs, cloud infrastructure, databases, queues, and distributed systems
Contribute to architecture decisions, code reviews, and technical roadmap discussions
Write clean, scalable, and maintainable code.

We are looking for a Customer Success Manager to support our customers throughout their journey with us, from onboarding to ongoing success and growth.
What youll do:
Manage customer relationships and ensure high customer satisfaction
Support onboarding and implementation processes
Guide customers in using the platform effectively
Monitor customer usage and identify growth opportunities
Work closely with Product, Support, and Sales teams
Handle customer feedback and improve customer experience
Build long-term relationships with customers and key stakeholders
Help customers maximize the value they get from the platform.

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Key Responsibilities:
Leadership & Team Development:
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of our company into customer infrastructures.
Customer Relationship Management:
Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with our companys platform.
Engage with our company stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

We are looking for a Senior Customer Success Manager to lead strategic customer relationships, drive product adoption, and maximize customer value.
This role works closely with key customers and internal teams to create long-term partnerships and exceptional customer experiences.
What youll do:
Manage a portfolio of strategic and high-value customers
Lead onboarding, adoption, retention, and growth processes
Build trusted relationships with stakeholders and decision makers
Identify upsell and expansion opportunities
Conduct strategic customer meetings and business reviews
Work closely with Product, Sales, Support, and R&D teams
Represent the voice of the customer internally
Improve Customer Success processes and methodologies
Drive high customer satisfaction and retention.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.
Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities
Solve customers technical problems by adopting the company platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs
Advocate internally for customer needs within our company and influence a product development roadmap
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

We are looking for a Technical Support Engineer to join our highly experienced global team.
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.
This role is tasked with helping our company customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the company Platform.
What Youll Do
Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within our company
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams.