לוח משרות דרושים לדוברי אנגלית

Were looking for a Support Lead Manager who thinks bigger than tickets. Youll own our customer support engine, transforming short-term fixes into long-term solutions. Youll lead a global team of Support Engineers, tackle escalations with precision, and partner with Product, Engineering, and Operations to build systems that scale.
What Youll Actually Be Doing:
Lead & mentor a global team of Support Engineers (US and Israel), ensuring high-quality, consistent service
Take ownership of escalated issues, drive timely resolution, and implement long-term solutions
Spot recurring support patterns and partner with Product/Engineering to eliminate them
Create internal tools, maintain a comprehensive knowledge base, and develop reliable playbooks
Ensure clear documentation and standardized playbooks for consistent support practices
Monitor support metrics and implement strategies to meet SLAs and customer satisfaction goals
Oversee 24/7 support coverage and maintain readiness during high-priority incidents
Work with contact-center partners to elevate service levels
Lead or contribute to training, onboarding, and continuous development of team members

We are seeking a talented Full Stack Developer to join our dynamic Innovation Team. This role offers the opportunity to work on diverse products and systems, utilizing the latest technologies to create impactful solutions.
Responsibilities:
Collaborate with cross-functional teams to design, develop, and deploy high-quality web applications and services.
Take ownership of the end-to-end development process, from frontend design to backend implementation.
Develop robust and scalable backend systems using Python, Node.js, React, and related frameworks.
Implement efficient and responsive frontend components using modern JavaScript libraries and frameworks.
Optimize web applications for performance, scalability, and security.
Write and maintain unit tests to ensure code quality and reliability.
Utilize version control systems, particularly Git, for code management and collaboration.
Stay up to date with emerging technologies and industry trends.

We are looking for an experienced project manager, native French speaker, who will partnerנand will be responsible for delivering projects for our existing clients.
The project manager will handle the implementation of clients requests and upgrades. He will serve as the project liaison between the company and the client and is responsible for all aspects of the project: Scope, Timeline, Communication, and owning the relationship with our clients.
The project manager will handle the implementation of clients requests and upgrades. He will serve as the project liaison between the company and the client and is responsible for all aspects of the project (such as delivery (via the delivery group), relationship, timetables, releases and services).
The project manager represents the client within front of the client. The project manager works independently, under general and professional guidelines, on routine tasks, problem resolution and any escalations, when required.
Responsibilities:
Manage work through the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.
Work internally with various functions such as (but not restricted to) developers, product team and customer success managers to ensure success as defined by scope of work, timeline, quality, operational needs, and resources.
Complete accountability, from engagement to delivery, for all planning, commitments and on time delivery of Global-e solution to customers
Customer facing focal point. Responsible for customer satisfaction
Facilitate, synchronize and track progress of the various cross-company teams: Development, Product, infrastructure, integrations, etc.
Communicate the progress to customers and internal teams.

We are seeking a legal counsel to join our growing commercial team which handles our clients agreements and manages their ongoing legal and legal-operation needs. Primarily, the position will include the following:
Responsibilities:
Draft, review, and negotiate international commercial agreements, primarily with our clients.
Provide ongoing legal counselling and guidance on various commercial issues, collaborating closely with internal teams including sales, customer success, project solution, product, and operations.
Efficiently addressing clients legal inquiries and requests, ensuring high accuracy and precision in providing legal guidance.
Handle global privacy and data protection aspects related to our clients, including the review of data sharing/processing agreements and responding to privacy questionnaires (including in the context of RFP).
Manage day-to-day administrative tasks related to contracts and contract management, including reviewing NDAs.
Handle multiple assignments concurrently, effectively prioritizing tasks to meet deadlines and deliver results.

We are looking for a Finance Operations Analyst to join our growing finance team. This role involves close collaboration with various teams across the organizationincluding Customer Service, Operations, Tech, Payments, Product, and Account Managementas well as with our global client base.
Responsibilities:
Prepare and analyze complex sales and operational reports
Perform client account reconciliations
Serve as a financial point of contact for clients
Lead client meetings and provide training on financial processes and tools
Monitor and resolve ongoing financial queries and issues

were looking for a passionate, strategic thinker with a strong background in eCommerce and customer service to lead our global customer services team. This is an exciting opportunity for a dynamic leader to shape the future of our customer service operations and drive world-class support for our international retail partners and merchants.
If youre ready to inspire, innovate, and make a impact, this is your opportunity.
Key Responsibilities :
Provide strategic leadership to service teams across the US, EMEA, and APAC.
Align teams around shared goals, procedures, and workflows, fostering operational consistency and excellence.
Track, analyze, and optimize team performance using KPIs and productivity metrics.
Lead high-level discussions with senior eCommerce stakeholders at partner retailers to define needs and deliver effective solutions.
Oversee the onboarding process for new merchants, ensuring a seamless and efficient transition.
Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement.
Collaborate cross-functionally to streamline internal processes and enhance the customer experience.
Define and execute strategies to improve service levels and operational efficiency.

We are looking for a Director of FP&A (reporting to the Head FP&A), to lead our fulfillment business, generating ~$500M of annual revenue.
This critical leadership role will be responsible for defining, optimizing, and executing pricing models and service offerings that align with the companys growth objectives and evolving market demand. As well as, analyzing its profitability and supporting forecasting activities.
Key Responsibilities:
Pricing Strategy Leadership: Design and manage data-driven pricing models to ensure competitiveness, profitability, and scalability.
Service Offering Ownership: Define and evolve the fulfillment service portfolio to meet customer needs and align with operational capabilities.
Profitability Analysis: Conduct in-depth financial modelling and unit economics analysis to support strategic decision-making and improve margins.
Cross-Functional Collaboration: Partner with senior leadership and stakeholders across Sales, Operations, Account Management, Product, and technical teams to enhance service offerings.
Market Intelligence: Monitor competitive landscape, customer feedback, and market trends to inform pricing strategy and service development.
Strategic Projects: Drive pricing initiatives and lead special projects supporting international expansion, new product development, and key partnerships.
Team Leadership: Lead and mentor a team of pricing and data analysts, fostering a high-performance, analytical, and collaborative culture.

We are looking for a RT SW Developer.

We are looking for a System Engineer.

We are looking for a passionate, customer-focused Customer Success Manager to lead the implementation and ongoing success of our product for our customers. As a CSM, youll be the trusted advisor and main point of contact for finance professionals - from mid-level managers to C-suite executives - helping them unlock the full potential of CONNECT. This is a fantastic opportunity to apply your FP&A knowledge in a tech-forward environment, drive high-impact engagements, and join a growing team with lots of room for professional growth.
What You'll Do
Leverage our product to deliver clients impactful, real-time reporting solutions across Excel, ERP, CRM, and HRIS systems. Seamlessly access and integrate data from multiple sources-directly within Excel.
Provide recommendations for possible process changes to help optimize current procedures and maximize outcomes.
Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.

Were seeking a passionate Content QA Analyst to join our R&D department. By evaluating conversations our users have with our AI agents, you'll help spearhead our efforts to improve product quality and user experience and take part in strategizing efficient solutions. Youll play a key role in our project management life cycle.
Responsibilities:
Review and analyze end users conversations with our AI assistant in order to find the most impactful conversations and improve our core conversation engine.
Identify, generalize, and bucket problems in our new and existing use cases.
Evaluate new features and capabilities to ensure they are polished prior to release.
Use LLMs like ChatGPT in order to automatically analyze conversations and improve our natural language understanding.
Create and tag datasets to train new, highly accurate AI models.
Work closely with product managers, UX experts, software engineers, solutions engineers, and NLP experts to propose solutions and participate in the implementation.

Were searching for an experienced Engineering Team Lead to join our growing team in Tel Aviv. You'll play a pivotal role in leading one of our AI Product team. You will drive the development and evolution of our conversational AI technology while managing a team focused on building new features, enhancing existing capabilities, and ensuring optimal performance of our chat solution.
Responsibilities:
A technical leader of a development team, with the ability to be involved in day-to-day development activities (code reviews, architecture review, bug fixes if needed)
Lead, mentor, and grow a team of backend and frontend developers, fostering technical excellence and innovation
Collaborate with product managers and designers to shape and prioritize product features, driving product success
Capacity to work in a time-sensitive and high-volume environment, ability to multitask, organize, and prioritize work
Support and enhance existing use cases while building new features to improve our client-facing dashboard
Build complex products and implement architecture solutions for a high-quality user experience
Requirements

Were looking for a talented Social Media Specialist to join our growing Social Media team. As a Social Media Specialist, youll be responsible for creating the best end-to-end experience for our players.
Responsibilities
Build and foster relationships with the companys active community.
Plan engagement strategies across several social media and online channels.
Be responsible for the community development and engagement, including the design and execution of strategy.
Develop a professional, positive and enthusiastic voice to be used when communicating with the online community.
Provide effective research audit of market potential, key barriers to growth, consumer insights, competitive reporting and other key marketing requirements.
Be the focal point between the company and its players, responding to their requests and presenting comprehensive information regarding the products and services offered by the company.
Sort and funnel customer issues that surface in the community to the proper place and escalation path and coordinate closely with various stakeholders.

Were looking for an experienced and ambitious Account Manager to join our growing team.
Responsibilities
Manage a close relationship with our players on a daily basis.
Support our players and constantly engage with them.
Keep track and monitor the players activity on a daily basis.
Work with all aspects of the game studio: fully understand Economy, Product, Monetization, features, machines, etc.
Build and deliver ongoing content, promotions and activities - where the KPI is to bring players to their next level.
Collaborate with cross-functional teams to drive players' activity growth.