לוח משרות דרושים תמיכה טכנית - תוכנה, לחיפוש זה נמצאו 60 משרות

We are looking for Customer Support Engineerin our site in Netanya with a strong data background, who can provide ongoing support to our client while monitoring our production pipeline ensuring we deliver within the agreed SLA . You will be an essential part of the frontline support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

What You'll Do:

You will be responsible for maintaining and monitoring data pipelines that power our data science workflows while developing and maintaining production schedules.
Identify potential production issues and work proactively to resolve them.
Communicate any production delays or issues to relevant stakeholders and customers.
Maintain accurate records of production activities, including schedules, bugs and project status.
Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
Serve as the frontline support and provide prompt and efficient support to end-users experiencing technical issues with the platform.
Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
Collaborate with other teams, including R&D and product management, to resolve customer issues.

The Security Operations & Coordination Manager serves as the operational backbone of the Security Operations function, ensuring the seamless planning, coordination, execution, and oversight of all departmental activities.
This role is responsible for translating strategic operational objectives into executable plans, coordinating resources, managing vendors, maintaining operational readiness, and supporting leadership throughout every phase of an operation.
Acting as the central coordination point between headquarters, field personnel, vendors, executives, and external stakeholders, the position ensures that every operation is fully prepared, efficiently managed, and supported in real time while maintaining the highest standards of confidentiality, professionalism, and operational excellence.

Your responsibilities will include:

Lead the operational planning and coordination of all security activities prior to execution, ensuring readiness across personnel, logistics, vendors, and supporting functions.
Coordinate operational plans, timelines, contingency measures, and communication processes before, during, and after each activity.
Serve as the primary operational coordination point between headquarters, field teams, executives, and external stakeholders.
Provide real-time operational support during ongoing activities, acting as an operational command and coordination function to monitor execution, facilitate decision making, and respond to changing operational requirements.
Prepare operational contingency plans and ensure readiness for multiple scenarios, maintaining business continuity and operational resilience.
Manage all external vendors and service providers supporting the Security Department, including performance oversight, operational coordination, contractual follow-up, and service quality.
Manage the departments operational budget, including planning, tracking expenditures, cost control, and coordination with relevant internal departments.
Support the Head of Security Operations in managing departmental priorities, strategic initiatives, executive coordination, and daily operational activities.
Coordinate cross-functional activities with internal business units to ensure operational alignment and timely execution.
Maintain accurate operational documentation, reporting, schedules, and departmental records while ensuring proper handling of confidential information.
Ensure compliance with organizational standards, legal requirements, internal procedures, and security governance.
Support continuous improvement initiatives by identifying opportunities to optimize operational processes, coordination mechanisms, and departmental efficiency.
Assume responsibilities similar to the Security Operations Manager role, with a primary focus on operational coordination, planning, administration, and command support rather than physical field execution.

A principal-level hands-on engineer and former CTO or founder responsible for driving 0-to-1 innovation initiatives that unlock Alice's next wave of revenue. Embedded directly within a dedicated product pod, this role combines deep architectural execution with client-facing authority to convert frontier technical capabilities into market-defining products. Roles & Responsibilities 0-to-1 Technical Ownership: Architect, code, and launch greenfield "needle mover" products from scratch through to the first paying design partners. Prepare tailored demos and POC to potential clients to help close the deals. Technical Client Leadership: Lead high-stakes technical deep dives and whiteboarding sessions with elite engineering teams, handling complex technical objections on the spot without escalation. Product Strategy Alignment: Partner closely with the Pod Manager and Pod product lead to shape the technical roadmap, validating architecture against early adopter needs and refining integration specs. Introduce and identify existing initiatives for significant automation that can help reduce cost and time to market (that might come organically from the delivery teams as well) Targeted Pod Execution: Maintain high-velocity hands-on output while reserving bandwidth to jump in ad-hoc to help the pod team resolve critical bottlenecks or hit major crunch-time deadlines.

About Alice:
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact- whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection. Alice is widely considered a global leader in online safety and AI security. We have some of the most forward-thinking and passionate minds in the world working to safeguard over 3 billion users across the largest AI and tech platforms. If you're creative and driven to secure the future of AI, we want to hear from you!

is looking for a Software Support Representative to join our Customer Support team.
If you enjoy solving problems, working with people, and are looking for a place where you can learn, grow, and make an impact, wed love to hear from you.
Provide technical support to customers via phone and digital communication channels.
Troubleshoot and resolve software-related issues.
Diagnose technical problems and provide effective solutions.
Guide and train users on the companys software solutions.
Collaborate with the Development, Product, and Customer Service teams.
Document support requests and resolutions in the help desk system.
Follow up on open support cases through to resolution.

We are currently seeking a candidate for the role of Technical Operation Specialist.



What will you do?

Regular hands-on experience with SQL.
Continuous operation and management of our applications.
Taking charge of content integration into the applications, including benefits, articles, videos, and more.
Handling automated report generation for both internal and external stakeholders.
Engaging in system monitoring (NOC), which involves overseeing system health, detecting issues, and managing problem resolution.
Active participation in the ongoing development of internal technical tools.
Providing support for users of YuviTal products (Tier 2, Tier 3).

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.
We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products
Key Responsibilities:
Manage client onboarding and ensure smooth, effective use
Investigate and resolve first and second-level technical incidents
Perform in-depth troubleshooting and identify underlying issues
Support customers through phone, email, and other communication channels
Work with R&D on system-level problems.

We are looking for an Application Support Specialist to join the Business Applications team.
The role includes day-to-day support for a wide range of business applications across the organization, working closely with business users, internal IT teams, external vendors, and cross-functional stakeholders.
The Application Support Specialist will serve as a key point of contact for application-related support, troubleshooting, user guidance, documentation, testing, and implementation activities. The role requires strong service orientation, technological understanding, independent learning capabilities, and the ability to understand business processes and translate them into system-related needs.
In addition, the role will support broader departmental and OCIO-related activities, including coordination, follow-up, preparation of materials, reporting, and support for cross-organizational technology initiatives.
Over time, after gaining a deep understanding of the organizations systems, users, and business processes, the role may develop into broader responsibility for specific systems, process improvements, vendor coordination, and management of application-related projects.
Responsibilities:
Provide ongoing application support to business users across multiple organizational systems, including handling user issues, service requests, operational questions, and application-related incidents.
Provide technical support for enterprise platforms including Salesforce, LMS, AI platforms, Veeva, and other systems that support the organizations daily operations.
Work closely with business users, internal IT teams, and external vendors to resolve issues, support business needs, and promote system improvements.
Support the implementation of new systems, processes, enhancements, and changes, including testing, user acceptance testing, documentation, training, and go-live support.
Identify business needs and opportunities to improve processes through existing or new system capabilities.
Support the management of change requests, system enhancements, developments, and application improvements.
Support OCIO and cross-departmental Business Applications activities, including information gathering, task follow-up, coordination with stakeholders, and preparation of materials.
Assist in preparing presentations, status updates, reports, business stakeholders, and internal forums.
Participate in application-related projects and cross-organizational technology initiatives.
Gradually take ownership of specific systems, processes, improvements, and project-related tasks.
Perform additional tasks according to departmental needs and direct manager guidance

we are the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.
Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. our company solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.
Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery.
our company delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning our company as a leading solutions provider for the connectivity everywhere era.
What Will You Do as Part of The Role?
As a Customer Support Expert, you will be part of our companys leading technical group within the Global Support department, collaborating with our customers and global teams. You will play a key role in ensuring the success of our customers by providing advanced technical support and sharing your expertise across the organization.
Deliver Tier 3 technical support for advanced telecommunications and networking hardware and software to global customers and internal teams.
Troubleshoot, analyze, and resolve complex issues in customer networks, ensuring minimal disruption and high satisfaction.
Collaborate with internal and external technical teams throughout all project phases: presales, design, implementation, and operations.
Train and mentor our companys global technical teams to enhance their knowledge and capabilities.
Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.

As the ultimate technical expertise within our Customer Support Engineering organization, you will own the most challenging escalations across the entire Evinced ecosystem, spanning web and mobile SDKs and diverse product frameworks.

This is a deeply hands-on mission for an engineer who thrives on dissecting unfamiliar code to resolve complex bugs at the source, effectively reducing the defect and feature-request burden on our core Engineering teams.

You will collaborate with a world-class group of support specialists, solution engineers, and TAMs who are united by a genuine passion for disruptive technology and our inclusive global mission.

Your Impact

Own resolution of the most complex, escalated technical issues across our multi-product portfolio, from reproduction to root cause to fix.
Support resolving bugs across different frameworks and languages.
Serve as the Tier-3 escalation point for Tier-2 support engineers and TAMs; own the boundary between Support and Engineering.
Partner closely with Engineering and Product on triage, prioritization and fixes, and drive faster resolution of customer-impacting defects.
Build diagnostics, tooling and knowledge content that scale the team's ability to resolve issues without pulling in engineering.
Mentor Tier-2 engineers and raise the technical bar of the support organization.

Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers.

This is a hands-on, customer-facing position that blends technical expertise with strong relationship management.

Youll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. Youll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback.

You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Your Impact

Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value.
Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early.
Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources.
Drive adoption and time-to-value across your book through proper onboarding and enablement.
Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team.
Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives.
Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch.

Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of the platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance
Drive strategic customer engagements, ensuring success for our largest and most complex accounts
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives
Own and develop value-based relationships with key stakeholders across customer organizations
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from the platform
Influence product strategy by capturing customer feedback, requirements, and use cases
Represent at industry events, meetups, and conferences, articulating the value of our platform
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction

We're looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the platform from both a technical and business perspective.

Engage with customers to ensure their success
Partner with the sales team to drive our customers' journey, build technical wins, and grow champions
Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their needs
Create and own value-based relationships at all levels within customer organizations
Actively participate in all phases of planning and execution, from initial discovery to the technical win
Develop and maintain a deep understanding of the product to demonstrate its value in sales meetings and at events such as meetups and conferences
Advise the sales team on effective ways to position the product
Onboard, educate, and enable partners, and support them in sales cycles
Deepen both your sales and technical skills through self-driven education and professional development opportunities