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we are currently seeking a Technical Architect to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and our company product and platform expert to the companys largest, most complex enterprise customers.
Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.
YOUR IMPACT
Ensure scalable and standard methodology solutions to meet and exceed customer needs.
Guide the evaluation of business and technical requirements.
Build relationships with key collaborators and team members.
Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
Review and guide project vision and direction, implementation approach and key artefacts.
Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
Where required, hands-on application configuration to meet customer needs.
Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

Program Architects are strategic advisors and our company platform guides for our largest enterprise customers. They combine deep technical expertise in architecture, AI, and enterprise integration with the ability to engage at the C-suite level - painting a solution vision, architecting systems that orchestrate autonomous AI agents, and guiding teams through delivery. This role sits at the forefront of the Agentic Enterprise, helping customers transform the way humans and digital agents work together.
What You'll Be Doing
Serve as a trusted advisor to key stakeholders at our most strategic enterprise accounts, engaging regularly at C-level
Lead architecture across complex engagements - coordinating and aligning the work of multiple architects on the team
Guide the evaluation of business and technical requirements, and ensure solutions are scalable and follow standard methodologies
Partner with project and engagement managers on planning and implementation in close collaboration with the customer
Review and shape project vision, implementation approach, and key delivery artefacts
Proactively manage issues and facilitate effective engagement with executives, account teams, engineering, and product management
Mentor and develop diverse teams - customers, partners, and colleagues - across both technical delivery and non-technical topics such as communication strategy and executive influence
Drive internal growth by contributing to innovations, building a strategic brand, and sharing knowledge to develop teammates' skills
Support pre-sales activities where required to position our company Services
Contribute to our company's community commitments by joining or leading volunteering activities aligned with our 1-1-1 model.

Required Chief Software Architect
We are scaling rapidly - powering live sports production globally, expanding AI-driven highlight and analytics platforms, and building the next generation of athlete and fan-facing experiences. We are looking for a Chief Software Architect to lead the evolution of our end-to-end sports AI technology stack. Youll be responsible for harmonizing our cloud portfolio, integrating streaming infrastructure for over 1.5 million games, ML/AI pipelines, and consumer-facing apps with millions of users into a seamless, scalable solution.
As part of your role, you will:
Establish a unified platform strategy - define the shared services, common data models, and API standards that allow our streaming, ML, and consumer products to continue and scale as a holistic, integrated ecosystem.
Own cloud software architecture - define and maintain the end-to-end architectural vision and practice all the way from streaming to real time analysis and ML and to our data and SaaS solutions.
Drive cross-team alignment - run architecture reviews and design forums; align autonomous engineering teams on a shared technical roadmap.
Lead scalability & performance strategy - identify and eliminate bottlenecks across services, technical silos, redundant infrastructure. compute, storage, and data flows to support 10x growth.
Own security architecture - Build a security-first architecture that automates privacy compliance (GDPR/COPPA) across the entire video and data lifecycle.
Mentor and elevate engineering - act as the go-to technical authority for cross-cutting design challenges and raise the architectural bar across teams.
Leverage AI to accelerate - champion AI-first thinking and tooling across engineering workflows.

The Consulting team is looking for an Architect focused to join us. In this role, you will specialize in the design and development of enterprise-grade infrastructure and operating system architectures, including automated provisioning, lifecycle management, and security hardening.
You will lead the on-site implementation of our technologies like Enterprise Linux and Satellite. You will play a key role in the enterprise development of our customers, helping make our solutions both practical and workable for their businesses. You will work to gain an understanding of customer infrastructure and business needs, make recommendations that resolve their issues, and help them make strategic decisions.
As a RHEL Architect, you will help customers build enterprise applications and capabilities around infrastructure technologies to streamline development and allow for continuous stability and scaling of infrastructure and applications.
If you have hands-on devops architecture, vast Linux experience and are prepared to work from customer sites we'd love to hear from you!
What you will do:
Serve as a subject matter expert at the customer site, with a strong hands-on focus - addressing technical, development, and strategic IT requirements through hands-on implementation and direct engagement
Understand industry practices and our policies, procedures, and values
Demonstrate good judgment in selecting best methods to obtain solutions
Implement and integrate our open and hybrid cloud solutions including Enterprise Linux (RHEL) and other our offerings
Team up with our customers to rapidly build application prototypes using modern application development practices and open source emerging technologies
Collaborate with project and customer team members to meet timelines and goals
Contribute to project documentation and diagrams, including ticket or bug management
Mentor and share your knowledge with customers and the existing team
Define and promote the adoption of automation techniques and DevOps processes to improve the cloud life cycle, including infrastructure and application uptime, availability, and time-to-market
Implement solutions using cloud technologies, design principles, integration points, and automation methods
Handle tough problems in an innovative way.

We are looking for an experienced and talented Software Architect to join our Voca product team.

Voca product provides extensive Contact Center and Conversational IVR capabilities running on

both on prem and SAAS environments.



Job Description:

- Define the system requirements for Voca Product.

- Defining the architecture for next generation products.

- Write system design documents

We are looking for a Principal Architect who combines deep technical mastery with product sensibility, business understanding, and organizational insight. This is a senior individual-contributor role with broad influence and high visibility across engineering, product, and leadership.

You will shape the architecture of our platform across multiple domains, drive strategic technical decisions, and partner with cross-functional leaders to align architectural direction with product, business, and organizational goals.

You are not just a technologist - you are a systems thinker who understands how technology enables outcomes, how teams and organizations scale, and how product strategy and technical strategy intersect.



What Youll Do

Architectural Ownership & Thought Leadership

Lead architecture across core domains, such as:
Distributed systems at massive scale
Streaming and real-time data pipelines
Query engines, analytics, and data processing
Storage architectures and object-store-based systems
SaaS control planes and high-scale multi-tenancy
Anticipate systemic needs, identify opportunities, and drive architectural initiatives end-to-end - from design through alignment and delivery
Act as a trusted advisor and thought partner for senior engineering, product, and executive stakeholders
Cross-Functional Impact

Translate product and business strategy into architectural trade-offs and decisions
Help define the how behind ambitious organizational outcomes (e.g., performance, reliability, cost efficiency, developer velocity at petabyte-scale)
Mentor and influence engineers across teams to elevate architectural quality and execution
Organizational Intelligence in Practice

Embody an integrative perspective: understand technology constraints, product priorities, customer problems, and organizational dynamics
Help shape how the company thinks about architecture as a strategic asset - not just a technical discipline

Were looking for a DevOps Architect to help shape the infrastructure strategy behind our Revenue AI platform. This role sits at the center of our engineering ecosystem, driving architectural direction, improving operational excellence, and enabling teams to scale with confidence. Youll work across engineering groups to identify systemic gaps, define scalable standards, and accelerate execution without becoming a delivery bottleneck.
Youll Own:
Infrastructure Strategy & Standards: Define and evolve our cloud and infrastructure architecture across Kubernetes, networking, observability, security, and data platforms. Establish clear standards and scalable best practices that enable teams to move faster with consistency and reliability.
Technical Debt & System Health Visibility: Continuously identify, prioritize, and drive resolution of cross-team technical debt, architectural gaps, and operational inefficiencies. Create organizational visibility around the most critical infrastructure challenges and opportunities.
Cross-Org Technical Leadership: Partner closely with engineering leaders and teams to influence architectural decisions, challenge assumptions, and ensure solutions are scalable, maintainable, and secure. Lead through expertise and influence, not direct ownership.
Developer Enablement & Engineering Velocity: Provide frameworks, tooling direction, and lightweight prototypes or POCs that empower teams to execute independently with higher quality and efficiency.
Critical Infrastructure Initiatives: Drive major cross-functional initiatives around reliability, scalability, security, observability, and cost optimization from identification through execution and measurable impact.
Youll Solve:
Scaling Complexity: How do we maintain simplicity, reliability, and operational clarity while supporting rapid growth and increasingly complex distributed systems.
Cross-Team Alignment: How do we create architectural consistency across independent engineering groups without slowing down innovation and execution?
Operational Excellence at Scale: How do we proactively surface and resolve systemic weaknesses before they become production issues?
Balancing Speed & Sustainability: How do we enable fast delivery today while protecting the long-term health and scalability of the platform?
AI Infrastructure Evolution: How do we build infrastructure that supports modern AI/ML workloads, GPUs, large-scale data pipelines, and future platform requirements
Youll Impact:
Platform Reliability & Scalability: Your work will directly improve the resilience, scalability, and operational maturity of our infrastructure platform.
Engineering Efficiency: By creating better standards, tooling, and architectural guidance, youll act as a force multiplier for engineering teams across the company.
Long-Term System Health: Youll help reduce operational friction, minimize technical debt, and ensure our infrastructure can support long-term business growth.
Execution Quality Across Teams: Your influence will elevate engineering quality, decision-making, and operational discipline throughout the organization.

we are seeking a skilled and adaptable Cyber Solution Architect to manage deep technical engagements during both pre-sales and post-sales activities. This role focuses on ensuring smooth deployment, addressing post-sales technical challenges, and delivering long-term value to customers by leveraging our companys advanced cybersecurity solutions.
Responsibilities
Build and maintain strong relationships with customers, serving as their trusted technical advisor to understand and address their needs, challenges, and goals.
Collaborate with internal teams, including Research and Development (R&D) and Product, to align solutions with customer needs.
Assist in the technical aspects of Proof of Concepts (PoCs) and lead pre-deployment readiness.
Drive post-sales success by solving complex technical issues, and implementing solutions in collaboration with customer and internal teams.
Proactively identify and communicate opportunities for improving customer security posture through solution enhancements and integrations.
Conduct technical training sessions for customer teams to ensure seamless adoption and effective use of our companys platform.
Stay informed about the latest trends and technologies in cybersecurity, networking, and AI to provide cutting-edge solutions to customers.

Required System Architect
As a System Architect, you will:
Experience designing and leading complex end-to-end product architectures across multiple domains
Connect backend, frontend, research, development and third-party integrations into a coherent system
Experience working in product-driven environments with evolving requirements
Experience simplifying and stabilizing complex systems
Ensure non-functional requirements are addressed (performance, security, scalability and reliability)
Conduct architecture reviews and provide technical guidance to engineering teams
Support production readiness, observability and operational excellence.

we are looking for a Cloud Architect.
As a Cloud Architect, you will serve as a technical focal point, driving strategic architectural decisions that shape the future of our globally distributed platform.
Platform & Scale Leadership: Lead the architectural efforts to modernize and significantly scale the companys infrastructure across multiple geographies and heterogeneous cloud providers.
Cross-Organizational Influence: Work with other groups in the organization to deeply understand their needs and translate them into concrete, production-ready capabilities and platform offerings.
Multi-Cloud Data Strategy: Define and champion a comprehensive, petabyte-scale multi-cloud data strategy, ensuring optimal data governance, security, and cost-efficient flow for streaming ingestion, data lakes, and advanced analytics workloads across environments.
Microservices Design & Resilience: Provide high-level architectural oversight for the multi-cloud design patterns of our microservices, focusing on cross-cloud resilience, global traffic management, data locality, and failure domain isolation.
AI Transformation Leadership: Lead the AI transformation initiatives aimed at radically enhancing the developer experience, introducing intelligent automation, and leveraging generative AI models to accelerate software delivery, testing, and operational efficiency.
Strategic Alignment: Foster cross-group alignment and build consensus among engineering leaders and business stakeholders for strategic platform projects, translating complex technical roadmap items into clear, measurable business outcomes.
Architecture Definition: Help define the technical vision, architecture, and long-term directions of the Cloud Platform group and the wider R&D organization.
Engineering Excellence: Be a champion for engineering excellence, setting high standards, mentoring engineers across the group to foster solid architectural principles, and supporting their professional growth.
Architect Forum Participation: Be a key member of the companys architect forum, participate in complex technical discussions, and facilitate effective, org-wide decision-making processes.

We are looking for a Data Protection Solution Architect to join our team.
This is a unique opportunity for a Delivery or Professional Services Engineer who has mastered the world of implementation and support and is now looking to make transition into the Architectural/Presale world.
In this role, you will manage the technical sales process throughout our sales cycles and across offering, for local and global customers.
The role includes conducting consulting engagements with customers to deliver Data Protection solutions, writing technical papers and documentation, Leading the technical discussion during the presale process, conduct demo, PoCs and more.
We are looking for someone with a growth mentality, a team player who really understands the engine under the hood and is eager to expand into Cloud and Kubernetes and AI environments.
Responsibilities:
Design and architect data protection solutions across physical, virtual, and cloud environments
Lead technical discussions during the presales process and assess customer needs
Develop high-level design (HLD) documents and define scope of work
Align technical solutions with customer business challenges
Maintain strong technical expertise in order to deliver product demonstrations
Understand our vision and priorities as a company
Grow adoption of our solutions among our customers and partners
Address technical objections and position competitive differentiation
Manage your customers together with the account managers and act as a trusted technical advisor while leveraging subject matter experts required during the sales process

We are looking for a Storage Solution Architect to join our team.
This is a unique opportunity for a Delivery or Professional Services Engineer who has mastered the world of implementation and support and is now looking to make a transition into the Architectural/Presale world.
In this role, you will manage the technical sales process throughout our sales cycles and across offering, for local and global customers.
The role includes conducting consulting engagements with customers to deliver modern storage solutions for NAS, S3, Data, and AI areas, writing technical papers and documentation, leading the technical discussion during the presale process, conducting demos, PoCs, and more.
We are looking for someone with a growth mentality, a team player who really understands the engine under the hood, and is eager to expand into Cloud, Kubernetes, and AI environments.
Responsibilities:
Design and architect storage solutions across physical, virtual, and cloud environments
Lead technical discussions during the presales process and assess customer needs
Develop high-level design (HLD) documents and define the scope of work
Align technical solutions with customer business challenges
Maintain strong technical expertise to deliver product demonstrations
Understand our vision and priorities as a company
Grow the adoption of our solutions among our customers and partners
Address technical objections and position competitive differentiation
Manage your customers together with the account managers and act as a trusted technical advisor while leveraging subject matter experts required during the sales process

Do you enjoy helping customers architect systems, design complex software modules, and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping software teams and companies understand application architectures and integration approaches, along with the consultative and leadership skills to launch a project on a trajectory to success? Do you have the passion to learn and experience technology hands-on? Do you enjoy working in a dynamic environment? Are you a team player?

In this role, you will practice your creativity, linking technology to tangible solutions and educating our customers about the art of the possible. You will have the opportunity to define or invent cloud-native reference architectures for a variety of use cases. You will have the support to grow your expertise in industry and technology areas of depth. Every day, you will learn something new from your customers, your peers, and your own experiments.

Key job responsibilities
As a Solutions Architect, you will work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
Educate customers of all sizes on the value proposition of us, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
You will own the technical relationship with the customer and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide.
Share the voice of the customer to influence the roadmap of new features and services for the platform.
Create and capture best practices, technical content, and new reference architectures (e.g., white papers, code samples, blog posts).
Evangelize and educate about our technology (e.g., workshops, user groups, meetups, public speaking, online videos, or conferences).
Contribute to the growth of the Solutions Architecture organization by hiring, coaching, and mentoring others.
Develop areas of depth in technical domains such as: Generative AI and Data Analytics, relevant to your interests and your customers' outcomes.

We are seeking an experienced People Planning Solution Architect‎ to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in our Workforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect‎, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.