לוח משרות דרושים Help Desk - מחשבים ורשתות

Required Help Desk specialist
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Key Responsibilities:
Provide remote and on site IT support to employees across Israel, Iceland, Colombia, and Singapore.
Ensure continuous operational support for users in multi region and hybrid work environments.
Manage onboarding and offboarding processes, including account setup, hardware provisioning, and license management.
Administer and maintain SaaS tools and systems (Google Workspace, Atlassian, HubSpot, Slack, Zoom,).
Deploy, configure, and manage end-user devices (macOS and Windows) via MDM systems such as Jamf, or Intune.
Manage hardware inventory and peripheral equipment across all offices.
Create and maintain IT documentation, playbooks, and internal knowledge base articles.
Monitor and resolve service requests via the companys ITSM/ticketing system (Jira Service Management).
Collaborate with the Security, People Ops, and Engineering teams to enforce IT security standards and compliance.
Participate in global IT projects, infrastructure improvements, and automation initiatives.

we are looking for a IT Support Specialist.
About The Position:
Provide first and second-level technical support for employees
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
Administer user accounts, passwords, security policies, and backup systems
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
Serve as the primary technical contact for shore-based office users
Maintain accurate IT asset inventory and ensure up-to-date documentation

Teads is seeking an experienced Help Desk Team Leader to join our global Information Technology team, supporting our 600 employees in Israel and other offices across Asia. Based out of our headquarters office in Netanya, Israel and reporting to the Head of IT, we are looking for a manager who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The Help Desk Team Leader will lead our Help Desk team while constantly being hands-on: maintaining our servers, Cloud infrastructure, network and desktop infrastructure throughout Teads's locations in Israel and Asia. As the Help Desk Team Leader on the ground in Israel, the successful candidate must be a self-starter with the confidence and experience to provide day-to-day operational support, take ownership of all the IT services in our Teads locations, lead strategic IT projects and interact with the different departments and stakeholders to identify and implement new technology solutions.
Your first six months will look like this:
In your first few weeks you will be introduced to Teads IT Infrastructure and Tools, learn how to support the end users, maintain the networking environment and collaborate with other team members across the department.
Learn the Israel and APAC network topologies, Procurement processes and regions specific needs.

we are seeking for a Hands-on IT Specialist who strives to work in a complex and ever-changing computing environment to join our ServiceDesk team. As a Helpdesk Technician, you will provide setup and maintenance of a complex technical infrastructure to effectively serve the entire organization, including installing, maintaining, deploying, and troubleshooting systems; responding promptly users' problems resolving them efficiently. Our ideal candidate has a strong technical orientation, is a creative problem-solver, a quick self-learner, a highly motivated individual seeking to advance in the field. Must also be a team player with a genuine willingness to assist, a strong commitment to given tasks, and have a great sense of humor
Responsibilities:
Provide IT support for the company infrastructure (hardware and software)
Install, configure, upgrade and troubleshoot Microsoft Windows, mac OS, and other applications.
First response for on-site IT network and equipment related issues
Implement onboarding process for new employees
Maintain backups
Support AV\Video conference rooms
Follow procedures and maintain the IT systems documentation
Provide after-hours support, and on-call when needed.

As a Help Desk Administrator , you will have the opportunity to learn a variety of technologies, security systems, and methodologies.



Main Responsibilities:

Lead help desk support efforts, ensuring that all desktop applications, workstations, and related equipment work flawlessly, and that problems are resolved in a timely manner
Promote implementation of best practices and standards
Install and test computer-related equipment
Troubleshoot computer-related issues
Maintain an inventory of IT hardware and software licenses