לוח משרות דרושים מנהל מוצר - אינטרנט במרכז

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team operates in a dynamic and energetic environment and plays a key role in providing first-line support to SolarEdge customers. We deliver high-quality, professional support while collaborating closely with various departments and interfaces across the company. As part of the team, you’ll serve as the initial point of contact for customers and contractors on technical matters—providing guidance, troubleshooting, and escalating issues when necessary. You will respond to phone calls, emails, and chats in a timely, service-oriented manner, explaining and resolving technical situations for non-technical individuals. By joining us, you’ll gain hands-on experience troubleshooting and supporting a variety of hardware and software configurations, running tests and diagnostics, and ensuring our customers receive professional, efficient support. What you'll be doing:
* Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM).
* Provide technical support, troubleshooting, and diagnostics for SolarEdge products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information.
* Document all interactions and activities in the CRM system.
* Resolve technical issues using SolarEdge's tools (according to permission level).
* Escalate unresolved cases to higher support tiers when needed.
* Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers.
* Participate in team meetings and collaborate with global colleagues to resolve customer cases.

Country:
Israel

City:
Herzliya

Were looking for a Senior Growth Product Manager with a passion for experimentation, data-driven decision-making, and creating seamless user experiences. Youll join one of our high-impact growth teams, helping drive user acquisition, engagement, retention, and cross-sell opportunities.

This role has the potential to unlock massive revenue growthscaling from millions to billions. Youll define and implement strategies that drive measurable impact, using deep customer insights, A/B testing, and iterative experimentation to fuel sustainable growth.

As a strategic leader, youll set the vision for where we need to go and craft the roadmap to get us therebalancing business goals with customer needs.

In this role you'll:
Own and execute key parts of our growth strategy, from research to launch, focusing on user acquisition, retention, and monetization

Understand customer behavior and pain points, leveraging data, user research, and experimentation to uncover opportunities

Define and track key performance indicators (KPIs) to measure success and continuously optimize for impact

Lead continuous A/B testing and experimentation, using insights to drive iterative improvements

Work cross-functionally with Design, Engineering, Data Science, and Marketing to bring growth ideas to life

Challenge assumptions and rethink the status quo, pushing for bold, innovative approaches to growth

We are seeking a highly skilled and experienced individual to lead our efforts in mitigating financial loss from payment fraud across our company. This individual will manage a team of Product Managers in Israel and the US and collaborate with global leads from Financial Risk Management, Customer Integrity & Support and product teams, to ensure our company is safeguarding its financial integrity by addressing leakage from bad actors, lost good revenue, and friction caused by efforts to manage the fraud which includes compromise and abusive payments. Leveraging Machine Learning for Risk Management: Building financial trust and mitigating loss are crucial for driving growth within our company's financial ecosystem. We're extensively leveraging Machine Learning (ML) to drive revenue growth by minimizing financial losses, including leakage (lost revenue due to fraud), good revenue loss (lost revenue due to reduced spending by benign users impacted by bad actors), friction (negative experiences for benign users due to false positives), and fines, while reducing compliance risks and establishing our company as a trusted payment ecosystem.
Director of Product Management, Payments Fraud Management Responsibilities
Strategic Leadership: Lead the Payments Fraud Management team, collaborating cross-our company to develop and execute strategies that mitigate financial loss from payment fraud. Partner with Cross Functional partners in development of the North Star of lost revenue from payment fraud, and the strategy to get there.
Drive complex strategic initiatives that impact 100+ members across multiple teams, fostering a collaborative environment to drive efficiency, alignment, and execution across the organization.
Roadmap Development: Guide teams in developing team-level roadmaps that align with the overall long-term strategy.
Cohesively present to VPs across Integrity and Monetization on behalf of the organization (in partnership with Integrity organization)
Machine Learning Architecture: Develop and implement machine learning (ML) solutions to drive revenue growth by minimizing financial losses
Collaboration and Alignment: Work closely with Integrity, Support and Monetization leadership to ensure alignment on objectives, reporting frameworks for financial loss from payments fraud, and providing regular updates on progress and challenges
Strategic thinker with a track record of developing and implementing successful short-term and long-term fraud mitigation strategies
Experience managing a team of Product Managers.

our company Threat Prevention group is looking for an excellent technical product manager to join the product team and take part in developing the industry's next generation of Cybersecurity technology and products. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the companys vision and strategy.
Key Responsibilities
In this role, you will be taking part in leading a product in a critical area. Using data and customer feedback, you will develop an understanding of customer needs and will use this to define and drive new features.
The right person has high levels of customer obsession, a strong demonstrated ability to build repeatable and scalable processes and is an independent operator skilled in working cross-teams to deliver on behalf of customers.
As part of this role, you will:
Be the customer advocate, be familiar with customer business and echo system
Review customer requirements and deliver functional requirements and technical solutions by defining and refining user stories for the R&D team. Work closely with PM, R&D leaders, and Product UX
Participate in design reviews and usability tests.