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Were on the lookout for a Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of.
What you'll do:
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate.
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel.
Obsess Over Customers: Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences.
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose.
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up.

Were seeking a talented and experienced Product Support Engineer, problem solvers who thrive in fast-paced environments, embrace challenges as opportunities, and constantly seek ways to improve processes and product experiences to join our exceptional team!
Our tech-savvy, service-oriented support team tackles exciting challenges across multiple technologies, ensuring a seamless experience for our customers.

What youll do

Act as the primary technical support contact for customers, partners, and internal teams.

Perform complex technical troubleshooting and problem-solving to resolve customer issues.

Collaborate with Product, Engineering, and QA teams to refine and enhance the product.

Serve as a customer advocate, ensuring feedback is communicated effectively to the product team.

Become a subject matter expert in platform and mobile technologies.

Provide expert guidance on SDK integration and deployment.

Play a key role in expanding and improving our customer support processes.

Leverage your deep expertise and troubleshooting skills to mentor and coach team members.

We are looking for a Support Engineer to become an integral part of our Customer Support team at our company.
At our company, we strive to ensure customer satisfaction and improve users experience. You will be working directly with the customers and closely with our services, development, and product teams.
we are a cloud-based, innovative software company, and our product allows pharma and medical device companies to manage their quality and compliance processes electronically.
Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service oriented.
Responsibilities:
Diagnose and troubleshoot technical issues.
A key liaison between the customers and we.
Provide technical support and communicate with our customers.
Ensure customer satisfaction and identify outstanding issues.
Prioritize cases based on criticality and sense of urgency.
Provide documentation of technical knowledge.
Identify repetitive issues and escalate it to the relevant department (management,
services, development, etc.).
Perform system testing and minor configuration support.
Provide customer training.

CodeValue, founded in 2010, is a dynamic software development services company that delivers supreme architectural and technical expertise. Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps. We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner , capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
* Provide technical support for customers, ensuring timely resolution of issues.
* Investigate, troubleshoot, and debug JavaScript and Java-based applications.
* Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools
* Work closely with engineering teams to resolve complex technical issues.
* Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
* Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
* Stay up to date with product updates.