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We are looking for an experienced Data Center Operations Engineer to join our IT department. In this role, you will maintain and support a large-scale global server and GPU infrastructure, monitor and troubleshoot hardware failures, and collaborate with senior system specialists to resolve complex issues across production and research environments.
We offer a dynamic, innovative production and research environment and expect a strong commitment to maintaining high service availability, performance, and reliability.
Responsibilities:
Deploy (rack and cable) new servers, GPUs, and infrastructure hardware.
Monitor and troubleshoot IT infrastructure hardware issues across all company data centers.
Coordinate vendor engineers site visits.
Perform hardware break/fix activities including replacement of drives, RAM, CPUs, GPUs, power supplies, and other server components.
Maintain firmware versions up to date.
Manage company data center inventory.
Monitor and manage DC environment parameters including power usage, airflow, cooling, and rack capacity.
Support and keep hardware in an high-performance compute environments used for compute-intensive workloads and research activities.

Were looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, youll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams.

Responsibilites
Serve as the primary technical point of contact during customer POCs - supporting deployment, configuration, and troubleshooting so prospects see value fast.
Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform.
Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations.
Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system.
Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly.
Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap.
Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides.
Track support activity and flag trends or recurring issues that point to product or process improvements.
Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling.

We're looking for a Technical Customer Success Manager to own customer relationships and help customers maximize the value of our platform throughout their entire journey - from onboarding and adoption to renewal and expansion.
In this role, you'll combine deep technical expertise with outstanding customer-facing skills, acting as a trusted advisor to both security practitioners and executive stakeholders. You'll work closely with Product, Engineering, Sales, and Support to ensure customers successfully adopt our platform while driving long-term retention and growth.

Responsibilities
Own the end-to-end customer lifecycle, including onboarding, implementation, adoption, renewal, and expansion.
Build trusted relationships with customer stakeholders, from security engineers to executive leadership.
Guide customers in adopting and optimizing Cloud Runtime Security platform.
Lead technical onboarding sessions, product training, and best-practice workshops.
Act as the primary technical advisor for customers, helping them investigate issues, solve technical challenges, and achieve their security goals.
Proactively monitor customer health, identify risks, and drive successful renewals and expansion opportunities.
Collaborate closely with Product, Engineering, and Support to advocate for customer needs and improve the platform.
Manage technical escalations and coordinate internal resources to ensure timely resolution.
Develop Success Plans with customers, define measurable goals, and track progress over time.

We are seeking a highly motivated, technically adept, and process-oriented Customer Operations to join our growing team. In this role, you will lead strategic initiatives that automate and optimize workflows across customer and partner operations - playing a pivotal role in streamlining internal systems, building platform integrations, and ensuring scalable, secure, and reliable technical operations.
This is a highly cross-functional position that requires close collaboration with Product, Engineering, and Customer Engineering teams. You will translate operational challenges into technical solutions and drive end-to-end implementation, with a direct impact on how our team scales.
The ideal candidate brings a strong background in systems integration, API-based automation, and SaaS operations. You are passionate about reducing manual overhead, improving the customer experience, and applying technology to solve real-world business problems. You will have a unique opportunity to shape our operational tech stack and define our automation strategy at scale.
Responsibilities:
Lead the design and execution of automation initiatives that enhance internal workflows across customer success, partner onboarding, support, and technical operations.
Identify, prioritize, and scope automation opportunities that reduce manual effort, improve system reliability, and enable self-service capabilities.
Implement integrations and workflow automations between internal platforms (e.g., Salesforce, SharePoint, Slack, Jira, internal admin tools) using APIs, cloud services, and scripting tools.
Partner with Customer Engineering, Engineering, and Product teams to gather requirements, translate them into technical specifications, and manage end-to-end delivery of automation projects.
Own project planning and execution across multiple workstreams, maintaining clear documentation, proactive communication, and strong stakeholder alignment.
Drive standardization of operational processes and help scale technical infrastructure to support customer and partner growth.
Monitor, measure, and report on automation effectiveness and business impact, using data to guide continuous improvement.
Coordinate feature rollouts - from early adopter programs through full production releases - including field coordination and customer communications.
Manage and facilitate customer migrations as required.
Stay current with SaaS, DevOps, and automation industry trends, and proactively apply best practices across the team.
Perform hands-on troubleshooting and root-cause analysis of customer and operational issues, driving timely resolution.
Build, deploy, and maintain internal tools and services, including containerized deployments (Docker / Docker Compose) and supporting automation scripts.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with at scale.
What Youll Do:
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

We are looking for a Field Technical Lead to drive on-site execution of new data center deployments, leading technical teams and contractors while ensuring high-quality, on-time delivery. This position requires frequent travel to data centers during key deployment phases & candidates should be located in Israel to be considered.


Your responsibilities will include:

Technically lead on-site deployment of GPU-based compute clusters, storage systems, and high-speed networking in data centers.
Support Project Managers in planning, coordinating, and tracking project delivery activities.
Organize and supervise contractors, vendors, and internal technical teams to ensure smooth execution of deployment workstreams.
Proactively identify, troubleshoot, and resolve technical and operational issues during deployments.
Maintain clear and accurate project documentation, including deployment plans, risk logs, issue trackers, and acceptance reports.
Ensure transparent communication with all stakeholders by providing regular status updates, escalating blockers, and managing expectations.
Collaborate closely with cross-functional teams including engineering, networking, operations, and supply chain.
Participate in related project activities such as automation initiatives, process improvements, and post-deployment support when required.

This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.

Youre welcome to work in our data center in Israel.

Your responsibilities will include:
Deep Technical Investigation (Primary Focus)

Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).

Detect recurring patterns across sites and convert findings into durable fixes.

Own technical workstreams during high-severity incidents.

Vendor & R&D Collaboration

Build evidence packs and drive escalations with ODM and R&D.

Push for firmware, component, and platform-level resolutions.

Track outcomes and ensure knowledge flows back to operations.

Firmware & Platform Readiness (BIOS/BMC)

Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).

Help operationalize platform standards across datacenters.

Knowledge & Enablement

Create scalable runbooks, troubleshooting guides, and error catalogs.

Turn investigations into playbooks that elevate L1/L2 teams.

Hands-on Support (As Needed)

Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.

We're hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You'll be monitoring incoming tickets, fielding requests, helping teams debug production LLM applications and agents, and ensuring critical issues get resolved quickly. You'll be a key part of delivering world-class technical support for modern AI platforms.

Your responsibilities will include:

Monitor incoming support tickets and provide timely responses to technical support inquiries-diagnosing issues across customer setup, Tavily products, and deployment issues
Escalate queries to Engineering and Customer Success if required depending on scope and impact
Field requests as part of our follow-the-sun support coverage to ensure customers get help when they need it
Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs
Use and help improve internal tooling, diagnostics, and runbooks for issue triage
Participate in post-mortems for critical incidents and help document learnings
Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement efforts
Help improve documentation and knowledge articles to enhance self-service resources

Job Type: Full-time position.
Location: On-site - at our offices in Kfar Saba, Israel.
Position Overview: We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience us and how our platform continues to improve.

Responsibilities:
Customer Support & Communication.
Provide excellent support via email, chat, phone, and video calls.
Guide customers, demonstrate the system, and solve issues in real time.
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2).
Investigate and resolve technical issues end-to-end.
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly.
QA & Product Involvement.
Take part in QA activities and collaborate with QA and development teams.
Validate fixes and support testing (regression, sanity checks).
Identify recurring issues and contribute to product improvements
Documentation & AI Tools.
Maintain and improve technical documentation and knowledge base.
Use AI tools to enhance support efficiency and workflows.

We are looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company.
Manage endpoints, servers, and services.
Participate in equipment purchase.
Collect evidence (logs and metrics) to comply with the standards Ibex adheres to.
Test and examine staff complaints and support teams to remediate.
Ensure that systems are safe and secure against cybersecurity threats.

We're looking for an experienced, customer-obsessed Senior Director, Technical Support to lead Pentera's global Technical Support domain and scale the people, processes, and AI-driven technology behind it as we grow.

Reporting to the Chief Customer Officer, you'll lead a global team of ~20 support engineers and partner closely with Customer Success, R&D, Product, and Sales Engineering to ensure every enterprise customer gets exceptional technical guidance. A core part of the mandate is modernizing how we support customers - leveraging AI, automation, and self-service to scale quality without scaling headcount linearly. You'll bring deep technical understanding of enterprise software and cybersecurity, strong operational leadership, and a track record of building high-performing global teams.


Responsibilities:
Lead and develop our global Technical Support organization: hire, coach, and grow TLs and individual contributors, and build a culture of ownership, technical excellence, and continuous learning.
Own global support operations and strategy end to end, delivering fast, consistent, high-quality outcomes across regions and time zones, backed by scalable processes and organizational design that keep pace with our growth.
Lead the AI transformation of the support function: deploy AI-driven workflows, automation, and self-service to speed up resolution, deflect volume, and scale quality without scaling headcount linearly.
Own the support KPIs: SLA compliance, CSAT, response and resolution times, backlog health, and escalation management.
Be the bridge between customers, Support, Product, and R&D: surface critical escalations, make the case for the fixes that matter, and influence the product roadmap.
Serve as the executive escalation point for complex customer issues, coordinating cross-functional resolution when required.
Partner with Customer Success, Professional Services, Sales Engineering, and Sales to deliver a seamless end-to-end customer experience.

We are expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!
We work with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a days work!
Our consulting exists to support the development of our customers vision, accelerate customers time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of us.
Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region.
We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Position Expectations:
As a core member of the Professional Services team, you will
Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
Deliver customer classroom-based training to architect, developer and operations roles
Work as part of a wider delivery team comprising fellow consulting engineers, project managers and account teams
Cultivate your individual reputation as a trusted advisor to guide us and our customers into the future
Partner with Product and Engineering teams to influence the direction of the product roadmap
Success Measures:
As a Consulting Engineer you will be successful in this role when you can execute the following:
Become a field expert
Communicate complex technical proposals simply and convincingly to a wide range of audiences
Gain a reputation as a trusted advisor with your clients, large and small
Ensure your clients success with their endeavors
Maintain the required level of billable utilization
Influence our product development by contributing experience from the field
Successfully communicate the product roadmap to external clients
Constantly work on improving yourself, our products and our team.

We are looking for a skilled and motivated Field Engineer to join our technical team. In this role, you will be responsible for the end-to-end installation and configuration of our systems at customer sites worldwide. This position is ideal for a hands-on professional who enjoys working with both complex software environments and physical infrastructure. The role includes significant on-site work and frequent travel to support clients in Israel and abroad.

Responsibilities:

On-site Installation: Lead physical deployments, including racking, cabling, and connecting power and networking infrastructure at client sites
System Configuration: Install and configure Ubuntu/Linux-based environments and ensure seamless integration with client networks
Tier 2 Support & Maintenance: Provide technical support to international customers during installation and as part of ongoing post-installation support
Networking: Troubleshoot and optimize network connectivity (TCP/IP, DNS, firewalls) to ensure system stability
Documentation: Maintain technical deployment guides and site visit reports

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless workers who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.
Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.