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Position Overview: As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects. Our office is in Jerusalem and we work onsite. Responsibilities:
* Take ownership of technical issues and provide tier 2 support for major financial clients.
* Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
* Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

we are an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI and data -driven solutions to a quickly evolving industry. Our team at our company is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. We are seeking a Business Applications Manager to manage our tech stack and work with departments across the company. The primary tool youll be working with on a daily basis is salesforce, but this position is responsible for managing other business applications as well. You will work closely with the wider Business Applications team to execute on initiatives, proactively suggest and build improvements, and collaborate closely with department leaders to ensure success. This is a position based out of our Tel Aviv or Jerusalem office, and will report to the VP Operations.
What you will be responsible for:

* Support the organizations needs regarding all business applications to ensure that each team member has the tools they need to do their job successfully (with a high focus on salesforce )
* Develop a strong understanding of all current tools being used and their specific implementation in the company
* Become an expert in the companys salesforce implementation and analyze opportunities for improvement
* Configure and customize salesforce applications to meet specific business needs.
* Assist with prioritization and delegation of tasks to the team
* Design and implement complex salesforce workflows, processes, and reports, navigating and connecting various custom objects and 3rd-party system integrations.
* Provide guidance and support for salesforce integrations with third-party applications.
* Oversee salesforce training and the development of documentation including system architecture, user guides, and training materials.
* Collaborate with company leadership to understand business needs and ensure that tech stack is reflecting these requirements while maximizing for efficiency
* Develop timelines for expected delivery and regularly communicate with stakeholders to set expectations and analyze priorities
* Ensure CRM data is clean, identifying needs for new automations or validations to prevent data gaps
* Work closely with data Analyst team to provide guidance on CRM structure to enable accurate reporting
* Identify opportunities for new solutions and integrations

Why you should join us:

* Family-friendly environment
* An awesome global team of forward-thinking, innovative go-getters
* Learning and growth opportunities within a fast-paced tech startup environment
* Clear career advancement path for strong performers
* As a part of our team, your success in this role is crucial to our company's growth. We are committed to supporting you in achieving your KPIs and goals and providing regular feedback to help you reach your full potential. Together, we can make a real impact and achieve great things!