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Location: Ramat Gan
Job Type: Full Time
Were looking for a talented and motivated Frontend Developer (Full-stack with FE orientation is great as well) to join our team and drive the development of both our SDK embedded in clients websites and reaching massive fan audiences and client-facing web applications for content management, analytics, and more.
What youll do:
Lead the development and delivery of our SDK and client-facing web applications using modern frontend technologies.
Set high coding standards and ensure best practices are followed across the frontend team.
Collaborate closely with frontend developers, backend engineers, QA, designers and product managers to create seamless and engaging user experiences.
Mentor and support frontend developers, fostering technical growth within the team.
Play a key role in our frontend guild, driving innovation, sharing knowledge, and influencing frontend strategy across the company.
Requirements:
5-8 years of experience in Frontend Web Development at product-focused or high-scale companies.
Bachelors degree in Computer Science
Proficiency in HTML, CSS, JavaScript, TypeScript, and React Must.
Experience with cross-browser compatibility issues and solutions.
Knowledge of responsive design principles and techniques
Experience with performance optimization and scalable frontend architectures.
Familiarity with version control systems (Git) and modern development workflows.
Strong problem-solving and analytical skills
Previous experience in developing and maintaining JavaScript SDKs for third-party integration Advantage.
Experience with multimedia frameworks and libraries (e.g., Video.js, Plyr, HLS.js, etc.) Advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300530
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Location: Ramat Gan
Job Type: Full Time
Required GenAI Product Manager
What youll do:
Craft the future of sports consumption by leveraging generative AI technology, shaping innovative solutions that revolutionize the way sports content is created, consumed, and experienced.
Conduct research and proof-of-concept (POC) initiatives to explore emerging technologies and innovative solutions in the sports industry, staying at the forefront of technology trends.
Write detailed product requirements and create wireframes of new features, AI capabilities, and UI enhancements.
Work closely with cross-functional teams, including R&D, Analytics, UX/UI Design, Customer Success, Business Development, and Marketing, to ensure seamless product development and deployment.
Define and maintain the product roadmap in collaboration with the product team and executive leadership.
Define and analyze key performance metrics to measure the success of products and features, leveraging data insights to drive continuous improvement and innovation.
Requirements:
Minimum 5 years in product management, preferably in AI-oriented platforms.
Understanding and hands-on experience in implementing generative AI models, such as LLMs and agent frameworks.
Technology background.
Logical thinking and a data-driven approach to problem-solving, with the ability to translate insights into actionable product strategies.
Business and innovation thinking
Experience writing detailed product specifications and a solid understanding of the technology landscape.
Strong management skills and ability to drive inbound.
Team player with excellent communication skills with tech and non-tech people alike.
Comprehensive understanding of the entire product development lifecycle, from strategy building and requirements definition to UX/UI design, engineering, QA, and release.
Fluent in English, both written and verbal.
Bonus Points:
Passion for Sports! A deep love for sports, with a commitment to following a diverse range of sports on a regular basis.
Development Background: Prior experience or knowledge in software development.
Strategic thinking skills, design skills, and user-experience orientation.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300522
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
We are seeking a passionate Generative AI Builder to join our Engineering team and work directly with our development teams to accelerate the adoption of GenAI tools and establish best practices. Reporting to the VP R&D you will be embedded within our development organization to drive hands-on implementation, create effective workflows, and empower developers to leverage cutting-edge AI capabilities in their daily work.
What youll do:
Direct Developer Support & Enablement
Work side-by-side with development teams to implement and optimize GenAI tools in real-world projects
Provide hands-on guidance for integrating AI coding assistants, code generation tools, and automation workflows
Troubleshoot implementation challenges and help teams overcome adoption barriers
Tool Implementation & Workflow Design
Evaluate and pilot new GenAI development tools across different technology stacks
Design and document standardized workflows for common development tasks using AI assistance
Create custom integrations and configurations tailored to our specific development environment
Process Development & Optimization
Establish GenAI coding standards, guidelines, and quality assurance processes
Design efficient workflows that maximize developer productivity while maintaining code quality
Develop feedback mechanisms to improve AI-assisted development practices continuously
Training & Knowledge Transfer
Conduct hands-on workshops and training sessions on GenAI tools and techniques
Create practical tutorials, code examples, and documentation for immediate developer use
Mentor development teams on advanced prompt engineering and AI-assisted coding strategies
Innovation & Experimentation
Stay current with emerging GenAI tools and evaluate their potential impact on development workflows
Run proof-of-concept projects to test new AI capabilities and use cases
Share insights and learnings with the broader engineering organization.
Requirements:
Extensive hands-on experience with AI coding assistants (GitHub Copilot, Cursor AI, etc.)
Proficiency with conversational AI tools for development (ChatGPT, Claude, Gemini)
Understanding of prompt engineering and code generation best practices
5+ years of software development experience with multi-language coding skills
Strong knowledge of SDLC, CI/CD pipelines, and modern development practices
Proven ability to work effectively within development teams
Can drive adoption without formal authority
Developer advocate or technical evangelist experience
Internal tools/automation development experience
AI/ML fundamentals knowledge
API integration and custom AI tool building experience.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300519
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דיווח על תוכן לא הולם או מפלה
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
We are looking for a NLP Algorithm Developer to join us in research and development of our next-generation automatic sports video content engine. If you are passionate about state-of-the-art NLP and Multimodality AI research we are looking for you!
What youll do:
The teams main focus: NLP & Vision
Research and develop end-to-end real-time solutions for sports content automation using state of the art deep learning algorithms for text, speech, audio and data analysis.
Full R&D cycle, from problem definition and research to implementation and productization with a high level of autonomy.
Requirements:
Degree in Computer Science/Electrical Engineering/related field with a focus on AI/NLP/Computer Vision/ML from a well-known university.
Strong background, 3+ years of industry experience required in Machine Learning and Deep Learning algorithms.
Practical NLP experience must.
Proficiency in Python programming language.
Strong analytical and problem solving skills.
Independence and ownership, ability to come up with innovative solutions and evaluate them quickly.
Preferred Qualifications:
M.Sc or PHD.
Experience with Multimodality ( Vision&NLP )
Full cycle development: research to production.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300506
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דיווח על תוכן לא הולם או מפלה
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
Required GenAI Team Leader
As an NLP team lead, you will solve hard business problems using SOTA NLP models, in the realm of text generation, text classification, question answering, information retrieval and more. You will pretrain, fine-tune and deliver to production large language models (LLMs), in multiple languages, and use your knowledge and creativity to answer business problems using real data. Youll also work with the Product team to shape our product roadmap, and contribute to brainstorming sessions on NLP projects.
What youll do:
Lead a team of exceptional NLP researchers.
Teach, mentor, and counsel the team, supporting their growth and professional development
Initiate, plan, prioritize, and manage ML projects, solving a real business problem for the largest sports organizations.
Translate business challenges into ML projects, brainstorm to identify optimal approaches, and conduct hands-on research to integrate data, product insights, and algorithms, generating business value.
Supervise production deployment, monitoring, and continuous learning of NLP models to ensure their optimal performance and adaptability.
Continuously evolve and help others evolve professionally, through joint work and mentoring, contributing to weekly brainstorming sessions, and staying up-to-date with the latest ML developments
Collaborate closely with Product and BizDev teams to align NLP initiatives with business objectives and product strategies.
Requirements:
M.Sc in Computer Science/Electrical Engineering/related field with a focus on AI/NLP/Computer Vision/ML from a well-known university.
Experience managing a team (minimum 3 employees )
Subject matter expertise in NLP research, including in Deep Learning based methods
Experience with Generative AI (mainly LLMs).
Full cycle development: research to production.
Intimate familiarity with a variety of ML disciplines and algorithms
Excellent interpersonal skills.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300500
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
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שליחה
סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
Required QA Manual & Automation Engineer
As a QA youll be an integral part of a dynamic scrum team that is at the forefront of innovation, developing our cutting-edge web video editor. Youll collaborate closely with the R&D team lead, developers, product managers, analysts, and other QA & Automation team members to ensure the product meets the highest quality standards. By designing and executing tests to identify bugs and working hand-in-hand with developers to resolve them, youll play a pivotal role in creating an exceptional user experience for a product that truly makes an impact.
What youll do:
Manage the full quality lifecycle (planning, monitoring, and testing) for new and existing features.
Track and monitor the QA and product environment status.
Analyze requirements and design test plans for new features and regression testing.
Execute manual and automated tests according to the designed test plans.
Report and track bugs to a high standard using Jira software.
Monitor the production environment, identify issues, and take the necessary corrective actions for resolution.
Collaborate with developers and other stakeholders.
Work with different technologies and tools, including: Azure Cloud, K8S, SQL, Swagger, Postman, Chrome Devtools, Jira, Coralogix, and other internal tools.
Make an impact and contribute to our product.
Requirements:
A minimum of 3 years of QA experience
Strong analytical skills with a methodical approach to problem-solving
Strong ability to understand requirements and translate them into effective and structured testing methods, including test plans, design, execution, and reporting
Experience in testing web applications, APIs, and server-side components
Highly independent, passionate, self-motivated, with strong teamwork, communication, and self-learning skills
Understanding of software architecture and system functionality
Attention to detail and the ability to think outside the box
Knowledge of SQL with experience in writing SQL queries
Experience with developing & executing automation tests (C#, .NET, TS, Playwright)
Fluent in English, both written and verbal
Bonus Points:
Experience with video editing tools Big plus!
Experience working with Azure Cloud
Passionate about sports.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300488
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סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
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שליחה
סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
Required Salesforce Implementer
As a B Salesforce Implementer, you will improve processes and adoption, develop and deploy new business processes, and ensure best practices in database management and data analyses. You will also be responsible for providing broad operational day-to-day support, understanding our users needs, gathering technical requirements, and handling tickets.
What youll do:
Lead projects end-to-end: handling all aspects of definition and design, implementation, development, training and keeping stakeholders informed throughout the process.
Collaborate with stakeholders across various departments to gather and analyze business requirements, and translate them into technical solutions using our business applications.
Proactively identify areas for process enhancement and develop new processes.
Manage new business requirements to increase efficiency, productivity, and automation where appropriate allowing our systems to support the companys growth.
Support users on their day-to-day tasks, including data fixes and troubleshooting.
Support our Sales tools and business applications globally.
Requirements:
3 years of hands-on experience as a Salesforce implementer
Fast learner with solid self-learning abilities
Excellent communication and critical thinking skills to understand sales processes at a company and individual sales rep level
Strong analytical skills
Team player with excellent interpersonal skills and the ability to work as an individual contributor
Attention to details
Bonus points:
BSc. Industrial Engineering, Economist, or another business-oriented field
Experience with Applications such as Netsuite, Workato, Outreach, Hub-spot
Love for sports.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300476
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
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שליחה
סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
We are looking for a Senior GenAI/NLP Algorithm Developer to join us in research and development of our next-generation automatic sports video content engine. If you are passionate about state-of-the-art NLP and Generative AI research we are looking for you!
What youll do:
The teams main focus: NLP & Generative AI.
Research and develop end-to-end real-time solutions for sports content automation using state of the art deep learning algorithms for text, speech, audio and data analysis.
Full R&D cycle, from problem definition and research to implementation and productization with a high level of autonomy.
In addition, part of the role & responsibilities will be:
Design, develop and implement state-of-the-art Generative models, prompt engineering and classical ML/NLP techniques to create high-quality solutions for demanding product-oriented NLP tasks.
Engage in collaboration with product, account, and customer success teams to establish success criteria and convert them into measurable objectives and quantitative measures.
Conduct training and evaluation of models within practical production scenarios.
Requirements:
Degree in Computer Science/Electrical Engineering/related field with a focus on AI/NLP/Computer Vision/ML from a well-known university.
5+ years of industry experience required in NLP and Deep learning algorithms.
Proficiency in Python programming language.
Strong analytical and problem solving skills.
Independence and ownership, ability to come up with innovative solutions and evaluate them quickly.
Preferred Qualifications:
M.Sc or PHD.
Experience with Generative AI (mainly LLMs).
Full cycle development: research to production.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300462
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סגור
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
מיקום המשרה: יהוד מונוסון
סוג משרה: משרה מלאה
דרושים/ות עובדים/ות להלחמות עדינות עבודה בישיבה | משרה מלאה | יהוד
למפעל ותיק ומוביל ביהוד דרושים/ות עובדים/ות להלחמות עדינות (עבודה בישיבה).
משרה מלאה ימים א'-ה' בין השעות 07:00-16:00.
קליטה ישירה לחברה.
הסעות מאשדוד ויבנה.
מתאים לחיילים משוחררים.
סביבת עבודה נעימה ומקצועית.
קורות חיים ניתן לשלוח למייל.
לפרטים נוספים בטלפון. המשרה מיועדת לנשים ולגברים כאחד.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300441
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סגור
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
12/08/2025
Location: Merkaz
Job Type: Full Time
abra R&D Solutions is looking for a Quality Control to join our Team! Responsibilities
* Inspect the production process of hardware/software integrated units.
* Perform visual and electrical inspections on complex systems (SRU/LRU) and RF transmitters.
* Inspect documentation (ESS, HASS, ATR).
* Manage non-conformance reports and handle exceptions.
* Conduct fault investigations and troubleshooting.
* Inspect products and systems in the production process and provide final approval for deliveries.
Requirements:
* Technician/Engineer in Electronics – Advantageous.
* 5+ years of experience in quality inspection, preferably in RF.
* Ability to read specifications and drawings (English/Hebrew).
* Knowledge of IPC 610/620 standards and ISO9001, AS9100 – Advantageous.
* Ability to work independently, good interpersonal skills, and willingness to work overtime.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300405
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
Required Backend Developer
What youll do:
Work closely with Algorithm and NLP developers to integrate complex post-logic, leveraging the latest AI models and tools to enhance content personalization, tagging, and automation across our solutions.
Design, develop, and maintain backend services and APIs with a focus on high performance, scalability, and low latency powering live and recorded content experiences at scale.
Design and implement event-driven systems that power real-time workflows across our platform, using technologies like Kafka or Azure Service Bus to enable scalable, decoupled communication between services.
Work on real-time video and metadata processing pipelines that support our various products.
Lead and contribute to cross-service orchestration mechanisms, implementing design patterns to ensure consistency and reliability across distributed systems.
Collaborate with product and engineering teams to deliver customer-facing features that drive engagement and enhance the fan experience.
Stay up to date with the latest in backend, video, and cloud technologies and bring that knowledge back to level up the team.
Requirements:
B.Sc. in Computer Science or a related field.
4+ years of hands-on experience developing scalable Backend systems in Cloud-based SaaS environments.
Proficiency in C# or Java.
Experience working with cloud platforms (advantage for Azure).
Deep understanding of microservices architecture, orchestration, and pub-sub systems such as Kafka or Azure Service Bus.
Familiarity with Kubernetes, CI/CD, and agile practices.
Experience with SQL, and NoSQL databases like Redis.
Excellent communication skills and a collaborative spirit.
A proactive, learning-driven mindset always looking to simplify, scale, and improve.
Bonus Points:
Experience implementing ML/AI-powered backend logic, particularly in areas such as content recommendation or metadata classification.
Deep knowledge of real-time video systems, orchestration frameworks, and content delivery pipelines.
Experience working on complex, scalable products like live streaming, automated editing platforms, or broadcast tooling.
Experience designing and implementing event-driven architectures in high-scale environments.
Strong understanding of real-time messaging pipelines, stream processing, or near real-time data transformation.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300402
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
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שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: Full Time
Required Fullstack Team Lead
What youll do:
Drive the evolution of our core technologies while architecting and implementing new strategic initiatives
Take full ownership of the Graphics Engine product, driving its technical strategy, architecture, and end-to-end implementation.
Act as a key contributor in the creation of our state-of-the-art, web-based video editor, shaping the future of our platform.
Actively mentor team members, supporting their professional development and career growth
Collaborate with product management to define and execute technical roadmaps.
Requirements:
At least 2 years of proven experience leading, mentoring, coaching, and growing high-performance software development teams
At least 5 years of hands-on software development experience (Full-Stack)
Hands-on experience with modern cloud platforms and building large-scale distributed systems in the cloud
Excellence in system architecture and API design
Skilled in leading cross-team efforts while aligning with other stakeholders
Strong communication and collaboration skills
Bachelors degree in Computer Science / Electrical Engineering or similar
Bonus points:
Strong background in C#, JS, and React
Experience in computer graphics, video rendering pipelines, or graphics programming (e.g., using OpenGL/WebGL)
Familiarity with graphics and motion design tools, particularly Adobe After Effects.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300386
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דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
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v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
Location: Ramat Gan
Job Type: More than one
Required Operation Shift Manager
Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies.
You have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.
Requirements:
Technical orientation and understanding of computer applications
Ability to produce results under pressure in a dynamic environment while maintaining quality support.
High level of English, both verbal and written
High level of understanding of a wide range of sports
A part-time position (3 shifts mostly during the weekend or nights) with the potential to become full-time
Work from home (Israel only, not remote) most shifts are during the evening/night hours
Sport content creation experience Advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300351
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
12/08/2025
Location: Tel Aviv-Yafo
Job Type: Full Time
The Worlds Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - were looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! Were building a world where Identity belongs to you.

Associate Product Manager
An extraordinary opportunity to redefine identity security, solve customers number one attack vector and challenge, and grow a product from an early stage to scale. You will play a pivotal role in establishing the Israel development center and product for a cutting-edge, category leader, multinational company.
We are looking for a stellar Product Manager to take ownership, make a lasting impact, grow with the company, and lead us to success.

On a typical day you will:
Lead end-to-end features lifecycle, all the way from inception to execution.
Collaborate with engineering, design, marketing, and sales teams, and other product managers, to ensure alignment with overall business goals.
Develop a deep understanding of customer needs and pain points; Collaborate closely with customers and partners to build a product that users love.
Influence marketing and positioning; Identify opportunities from industry trends and emerging technologies.
Collaborate closely with counterparts in to shape the better together story and strategize a successful overall product suite.
Shape the culture and processes in Israeli site for years to come!
Requirements:
2+ years of experience as a product manager in the cyber security or IT industry.
Proven leader with deep customer empathy and a great track record of success.
Ownership, independence, passion for impact and can do approach.
Great communication abilities.
Looking to enjoy the journey in an office-first approach for optimal collaboration (office presence 4 days/week).
Bachelor's degree in a technology related field (Computer science, engineering)
Ability to thrive in a fast-paced, dynamic startup environment, and also utilize enterprise capabilities.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300346
סגור
שירות זה פתוח ללקוחות VIP בלבד
סגור
דיווח על תוכן לא הולם או מפלה
מה השם שלך?
תיאור
שליחה
סגור
v נשלח
תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
12/08/2025
Location: Work At Home
Job Type: Full Time
We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful.

You will join a team of highly skilled engineers who are responsible for delivering our support services. Our Customer Operations Engineers are trained to be active listeners and demonstrate empathy when customers encounter product issues. In our fun and collaborative environment Customer Operations Engineers develop strong business, interpersonal and technical skills to deliver high-quality service to our valued customers.

As a Staff Premier Support Engineer you will....

Solid skills in troubleshooting to repair failed products or processes on a machine or a system using a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again.

A strong ability to understand the feelings of our customers as we empathize with them on the issue at hand.

A strong desire to increase your product and technology skillset; increase your confidence supporting our products so you can help our customers succeed.

Provide Support Services to our customers. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.

Demonstrate the ability to actively listen to customers and show empathy to the customers business impact when they experience issues with our products.

Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue and assigning cases to COEs.

Be involved with and work on other support related activities.

Triage, diagnose and escalate customer inquiries when applicable during their engineering and operations efforts.

Collaborate and share solutions with both customers and us.

Investigate product related issues both for particular customers and for common trends that may arise.

Study and understand critical system components and large cluster operations.

Differentiate between issues that arise in operations, user code, third party libraries or product.

Coordinate enhancement and feature requests with product management and our engineering.

Participate in occasional weekend on-call roster for critical support needs.

Participate as a designated or dedicated engineer for specific customers. Aspects of this engagement translates to building long term successful relationships with customers, leading weekly status calls, and occasional visits to customer sites.
דרישות:
We are excited if you have...

A strong desire and aptitude to become a well-rounded support professional. our Support considers the service we deliver our core product.

A positive attitude towards feedback and continual improvement.

A willingness to give direct feedback to and partner with management to improve team operations.

A tenacity to bring calm and order to the often stressful situations of customer cases.

A mental capability to multi-task across many customer situations simultaneously.

Bachelor degree in Computer Science or Engineering or equivalent experience. Masters degree is a plus.

4+ years of Unix environment experience (in example, Red Hat Linux) for some positions.

Strong troubleshooting skills (in example, TCP/IP, DNS, File system, Load balancing, database, Java).

Strong knowledge of RDBMS concepts and SQL for some positions.

Excellent communication skills in English (written and verbal).

Prior enterprise support experience in a technical environment strongly preferred.

You might also have

Experience with a highly-scalable, distributed, multi-node environment (10+ nodes).

Software development experience in C++, Java or Python.

Systems monitoring and management for grid computing.

Familiarity with virtual machine technologies.

Working knowledge of distributed file systems (development knowledge is המשרה מיועדת לנשים ולגברים כאחד.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8300332
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