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As a Solution Engineer
, you will play a pivotal role in partnering with our sales team and customers to provide innovative technical solutions. Your expertise in areas such as Rabbit MQ, scripting languages, cloud and Kubernetes platforms, and database querying will be instrumental in driving successful customer integrations and enhancing our product offerings.

Sales Collaboration: Join sales calls globally to address technical queries and design tailored technical solutions.

Customer Testing Support: Guide customers through testing phases, tackling complex technical challenges to improve conversion rates and reduce testing duration.

Integration Leadership: Partner with Customer Success Managers (CSMs) during customer integration phases, leading technical processes for a seamless and efficient experience.

Process Enhancement: Document customer interactions, reflecting insights to the product team, and collaborating on technical documentation, SDKs, and best practices.

Responsibilities:

Pre-Production Testing: Conduct necessary tests with customers pre-production, and drive product and R&D teams to develop tools enhancing this process.
Technical Account Management: Act as a technical account manager, participating in regular calls with the CSM team.
Proactive Monitoring: Monitor customer behaviors such as usage patterns and API interactions, proactively addressing potential issues with the CSM team and customers.
Support Team Escalation Point: Serve as the escalation point for the support team for connectivity and API-related issues.

Come build community and explore your passions. This opportunity will allow you to bring your aspirations, talent, potentialand excitement for the journey ahead.
This highly visible role will have you working closely with other disciplines including, software engineers, program managers, partners, business groups, and data center engineering teams. You will need an excellent combination of relevant technological knowledge, cross-group collaboration skills, communication and negotiation skills, relationship-building skills, and planning skills. You will also need a sense of urgency to get things done efficiently-working both independently and as part of a team. You understand the need for implementing and following processes across the service ecosystem.
Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. Youll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As a Service engineer you will be responsible for planning, project management, documenting processes, developing specs, and providing status updates on all release-to-web activities.
Plan, design and drive operability requirements, standards, processes, and practices.
Monitors and takes action on telemetry data and performs basic analyses to triangulate failures that are affecting the system availability, reliability, performance, and/or efficiency, with guidance from other engineers. Develops scripting and/or automation used in monitoring based on observations
Assists in the implementation of reliable, scalable, and high-performance solutions across teams. Contributes to design documents.Owns implementation plans. Maintains quality checklist and related documentation with guidance from other engineers.
Release and deploy: deploy and run services in production.
Operate (and optimize): ensure data delivery and customer satisfaction with an eye on improving operational practices and procedures.

We are looking for a Customer Support Engineer.
As a Customer Support Engineer, you will:
Be in charge of our customers happiness by delivering amazing service.
Become a product expert who knows the ins and outs of everything we has to offer.
Proactively identify opportunities and optimization points to help our customers grow.
Act as the voice of the customer by giving feedback and insights to the rest of the company.

Required FIELD SERVICES ENGINEER
For 30 years, the incredible minds at our company around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.
We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.
As an employee you will:
Support ongoing client incidents.
maintain Microsoft Windows-based network environment, smartphones, IP phones, and printers.
manage projects in IT and implement them.

Required Tech Support Engineer
The opportunity:
We are looking for a production analyst to join our Technical Support team. As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.
What you'll be doing:
Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform.

Required Technical Support Engineer
The opportunity:
You will be a part of the R&D team providing support to our 1st tier customers. You will work closely with the product development and QA teams to solve problems arriving from our customers. You will build and define the the support operations processes and apply it on your day to day work.
You will have great opportunity to impact the organization as the first support person on the team.
What you'll be doing:
Provide technical point of contact for our project/product managers, business owners and performance team with any technical issues that may rise.
Establish the correct processes and work methodologies required for the team to be able to provide the right support.
Work with development and QA teams to investigate and solve technical issues within the client and backend domains.
Communicate internal stakeholders and ensure that they are well informed of the progress and plan.
Prioritize and manage multiple issues from customers on our products and platform, simultaneously.

We are looking for a Technical Support Engineer.
As a Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on timely investigation and resolution of highly complex and technical issues in collaboration with the engineering and product teams while ensuring the best customer experience.
In this role, you will be responsible for:
Provide expert technical support to our internal operational teams, specifically addressing Platform-related issues.
Play a pivotal role in upholding customer trust by consistently working alongside our internal operations teams to address a diverse range of complex use cases until resolution.
Take charge of technical escalations, acting as the primary liaison for all relevant teams.
Thoroughly investigate and troubleshoot complex Platform and user-related issues, including failures, and errors.
Conduct in-depth analysis of system logs to pinpoint the root causes of issues.
Engage in close collaboration with cross-functional teams, including Engineering, Product, and Operations, to efficiently resolve customer problems.
Help craft root cause analysis documents and find proactive solutions to stop issues from reoccurring
In this role, you may need to engage with senior leaders, including Directors, VPs, and C-level executives, when payment technical issues are escalated to this level.
Maintain internal documentation and actively engage in knowledge-sharing with fellow team members.
Ability to comprehend complex workflows and collaborate effectively with the R&D department.

Were looking for an experienced Technical Support Engineer with a creative mind and extraordinary investigation skills to join our team. The team aims at providing immediate, high-quality analysis and technical solutions to any issues rising directly from our live systems.
Responsibilities:
Lead live and ongoing escalations while owning all the technical and analytical aspects of the issues
Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards, and debugging tools
Take part and lead processes that will improve production functionality and prevent future problems
Participate in technical A/B tests
Define and create alerts, visualizations, and tools to improve our response time to production issues
Collaborate with the R&D, Business, CRM, and Product teams.

Required Technical Support Engineer - Compliance
As part of the Compliance (#CyberDefender) team, you would be working on complex and critical issues while supporting customers using offerings. The role involves providing customers with reliable technical solutions and a consistently outstanding service experience. Our mission is to solve the customers problem in the quickest possible way by putting them at the center of everything we do, to consistently deliver the highest levels of customer satisfaction through both direct contacts and through supporting and enabling our partners.
Responsibilities:
Response and Resolution:
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness:
You participate in communities with peer delivery roles.
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement:
You identify potential product defects and provide feedback to more senior engineers, contributing to our product improvements
Ability to meet us, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.