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We are seeking a motivated and hands-on Technical Trainer or Customer Enablement Specialist with experience delivering customer and partner training in SaaS environments. The ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
In this role, you will own the end-to-end training ecosystem for our Meeting Insights, including course development, training delivery, certification programs, and learning resources. You will work cross-functionally with Product, Customer Success, R&D, and Business teams at HQ and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
What You Will Gain:
Hands-on experience with cutting-edge Conversational AI technologies in real enterprise environments
A key role in supporting customer adoption and success through effective training and enablement programs.
Deep exposure to both technical and business domains through close collaboration with Product, R&D, and customer-facing teams
Opportunities to grow your expertise in AI, SaaS, and customer enablement, with strong potential for career advancement
The ability to influence product adoption and customer success at scale
Contribution to an award-winning solution, recognized as the Best Use of AI at the UC Awards 2024
Your mission:
Own and execute the design, development, and delivery of training programs, courses, and certification tracks for Meeting Insights.
Build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
Collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
Work closely with Product Management, Technical Writing, and Marketing to develop high-quality onboarding and training materials
Design and deliver hands-on, technical training sessions (virtual and/or in-person)
Continuously improve training effectiveness באמצעות feedback, analytics, and evolving product capabilities

We are looking for a Director of R&D to take full ownership of the technology organization: the team, the architecture, the platform, and the technology direction. You will lead a small, senior engineering group and partner directly with the CEO and product to shape and deliver the roadmap.
This is a hands-on leadership role. You will be close to the systems and the code, and you will be the person we rely on to lead engineering through a period of fast growth.
Responsibilities:
Lead, mentor, and empower the team. Develop team leads and senior engineers, push ownership down, and grow the next layer of leadership from within.
Scale the organization with the business. Own hiring, structure, and process so the team can grow quickly without losing quality or velocity.
Own platform uptime and performance. Define and hold SLOs, and build the observability, on-call, and performance practices behind them.
Own architecture and technology direction. Extraction orchestration, the unblocker and anti-detection layer, proxy integration, and the infrastructure underneath, on a Node.js/TypeScript core.
Drive AI adoption in the product and in the team. Adaptive extraction, self-healing collectors, anomaly detection, and AI-assisted development as a default working practice.
Own execution end to end. Turn business priorities into a sequenced technical plan with the CEO and product, and hold the bar on quality, testing, and release discipline.
Own the engineering budget, including cloud and infrastructure cost, a first-order concern at our traffic volumes.

We are seeking an experienced NPI & Configuration Control Engineer to lead and manage New Product Introduction (NPI), product configuration control, and release management activities across the company's product portfolio. This role is responsible for ensuring the accuracy and integrity of product data, hardware and software releases, BOM management, and coordination with global offices and manufacturing subcontractors. The successful candidate will play a key role in supporting product lifecycle management, manufacturing readiness, and continuous process improvement.
Responsibilities:
Lead and manage NPI (New Product Introduction) and Configuration Control activities for all company products.
Own and maintain product configuration management processes, ensuring compliance with company standards and procedures.
Manage software and hardware release activities for manufacturing partners, including Flex China and other subcontractors.
Ensure subcontractors maintain the required technical knowledge and capability to support production and engineering requirements.
Deliver training, guidance, and ongoing support to global company offices on NPI, release management, and configuration control processes.
Maintain the accuracy and integrity of Hardware and Software Bills of Materials (BOMs) within Agile PLM.
Review and verify the accuracy of translated engineering and technical documentation from English to Chinese.
Collaborate closely with R&D, Operations, Manufacturing, Quality, and Supply Chain teams to ensure successful product releases and lifecycle management.
Support continuous improvement initiatives related to product data management, change control, and release processes.

e are looking for a talented Cloud & AI Platform Architect.
We are looking for one architect to own both layers. Your foundation is deep platform and DevOps architecture: reliability, scalability, security, and cost efficiency of the cloud platform every R&D team builds on. Your growth edge is the AI layer: designing how agents are orchestrated, how they access tools and data safely, how we evaluate whether they work, and how we govern their cost and behavior in production.
We know agentic AI is a young discipline. We are not looking for a decade of AI experience that does not exist. We are looking for a proven platform architect who has spent the last one to two years genuinely building LLM-based and agentic systems in production, and who wants to own where this field goes inside a company that takes it seriously.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience,
and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us:
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are looking for CISO to lead and strengthen the security posture of our organization. In this role, you will drive security strategy, governance, and operational excellence across customer-facing services, enabling business growth while maintaining customer trust and compliance.
Your mission:
Lead the security strategy and governance for all service-delivered platforms and environments
Define and enforce security standards across SaaS, managed services, and customer-hosted solutions
Partner with Services, R&D, IT, Product, and Customer-facing teams to embed security across operations and delivery
Lead customer-facing security engagements including audits, escalations, and due diligence processes
Establish and oversee security controls, monitoring, and incident response capabilities across production environments
Drive Secure Software Development Lifecycle practices in collaboration with R&D and Product teams
Ensure compliance with industry standards and customer security requirements including SOC2 and ISO27001
Define KPIs, reporting frameworks, and continuous improvement processes for services security.

We are seeking an accomplished Chief Information Officer to join the Executive Leadership Team, report directly to the CEO, and lead the technology function across the company as a strategic partner to the business. The CIO will own our information technology strategy, run and continuously optimize our core enterprise systems, and champion the adoption of emerging technologies, with artificial intelligence at the center, to create measurable business value. The CIO will help shape the company's technology direction while enabling business growth, operational excellence, and innovation across the organization.
Over the past three years the company completed a major transformation, replacing its legacy platform with a modern Oracle Fusion (Cloud ERP) environment that is now fully live and in steady-state operation. The incoming CIO will build on this foundation by keeping operational systems reliable and secure, extracting more value from the ERP investment, and leading the next wave of change. This includes a planned move to a new enterprise service management platform that will consolidate several of our current systems, along with the responsible integration of AI across the organization.
Security is central to this role. Beyond our internal systems, we manage infrastructure on behalf of thousands of managed-services customers, so a strong security posture is essential to the business and to the trust our customers place in us. The CIO will own the overall security agenda, with the Chief Information Security Officer (CISO) reporting into the role, and will be accountable for maintaining compliance with standards including SOC 2, ISO 27001, and GDPR, while preparing the organization for FedRAMP in the near future.
The ideal candidate pairs deep, hands-on technology expertise with strong business acumen. They understand that technology exists to run and grow the business, they are energized by the shift that AI is bringing to the IT world, and they are equally comfortable setting strategy, leading large programs, and getting into the detail of operational applications.

We are looking for a BI & Data Solution Analyst to lead the organization's data transformation journey. Our Data & BI team is in the midst of a technological transformation, moving to a modern data platform based on Microsoft Fabric, Snowflake, dbt, and Power BI, enriched with AI and Copilot capabilities. We are seeking a data professional with strong business acumen who will lead the strategic migration from QlikView to Power BI and help shape the organization's analytics solutions for years to come.
Lead end-to-end Data & BI solutions, from business requirements gathering through development, implementation, and adoption.
Closely collaborate with business stakeholders and end-users, building advanced data models, and enabling data-driven decision-making.

Come join us in building something that's already changing how the world works.
What youll do:
Be part of an R&D group of tech savvies responsible for end-to-end feature development, from research and design to production.
Dive deep into the huge open code base of Chromium, research and define solutions for real-world enterprise problems and help our customer security and productivity.
Work closely with product, web developers, security, and field engineers to push forward Island solutions.
React and interact with real customers and real enterprise challenges.