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We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities:
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
Documentation: Create and maintain documentation for all automation processes and workflows.
Training and Support: Train and support customer success team members on new automation tools and processes.

Join our fast growing team, and help put the power of automation in the hands of every security professional.
About the role:
As a Senior Backend Engineer , you will play a pivotal role in shaping the architecture and evolution of our backend services. You'll work in a dynamic, collaborative environment where innovation and creativity are encouraged.
What you'll be doing:
Architect, develop, and test cloud-native microservices, ensuring they meet our high standards of scalability and reliability.
Deeply engage with a range of tech stacks, showcasing your expertise beyond a single framework, particularly in cloud services, Linux, and containerized environments like Kubernetes and Docker.
Enhance our platform's core workflow engine, contributing to the development of enterprise-level applications and services that set Blink apart in the market.
Collaborate closely with cross-functional teams, including sales and customer success, to ensure our solutions are perfectly tailored to customer needs.
Grow a culture of continuous learning and improvement, mentoring team members and guiding their professional development.
Lead best practices in observability by implementing effective logging, metrics, and tracing systems.
Design and build systems with security at the forefront, understanding and applying key security concepts to protect our customers and their data.

We are seeking an LLM Engineer to join our innovative team and contribute to the advancement of our security copilot. As an integral member of our growing team, you will play a key role in enhancing our security automation capabilities.
Your responsibilities:
What youll do:
Architect and engineer prompts for various AI models, including LLMs, to generate accurate and actionable outputs for security automation tasks.
Design and develop robust REST APIs that seamlessly integrate AI model functionalities within our core product offerings.
Collaborate with R&D and product teams to optimize AI model performance and integration within our workflow automation platform.
Explore and implement novel applications of AI to enhance automation capabilities and user experience.

we are looking for a Senior Backend Engineer.
As a Senior Backend Engineer, you will play a pivotal role in shaping the architecture and evolution of our backend services. You'll work in a dynamic, collaborative environment where innovation and creativity are encouraged.
Your responsibilities:
Architect, develop, and test cloud-native microservices, ensuring they meet our high standards of scalability and reliability.
Deeply engage with a range of tech stacks, showcasing your expertise beyond a single framework-particularly in AI technologies, LLM frameworks and cloud infrastructure, including containerized environments like Kubernetes and Docker.
Collaborate closely with cross-functional teams, including sales and customer success, to ensure our solutions are perfectly tailored to customer needs.
Grow a culture of continuous learning and improvement, mentoring team members and guiding their professional development.
Design and build systems with security at the forefront, understanding and applying key security concepts to protect our customers and their data.

Required Customer Support Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Join our fast growing team, and help put the power of automation in the hands of every security professional.
About the Role:
As a Senior Platform Engineer (Backend), you will play a key role in shaping the core infrastructure and architecture of our platform. You will be deeply involved in hands-on development, contribute to technical design, and help drive engineering excellence. In this role, you will collaborate with other engineers, share best practices, and take part in building scalable, high-quality backend systems.
Your responsibilities:
Design, develop, and test cloud-native microservices and backend components with high standards of scalability, reliability, and security
Own key areas of the platform's infrastructure and contribute to the architecture of enterprise-grade systems
Collaborate with engineering and product teams to translate business needs into robust technical solutions
Work across a modern tech stack including cloud services, Linux, Docker, Kubernetes, and CI/CD pipelines
Drive best practices in code quality, system design, observability (logs, metrics, tracing), and testing
Stay up to date with emerging technologies and help evaluate tools that support platform evolution
Share knowledge through code reviews and technical discussions, fostering a culture of continuous improvement