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We are looking for an experienced Technical Product Manager to join our growing product team! This role combines strong business acumen with deep technical expertise and is ideal for someone who can drive complex products from vision to execution.

As our Technical Product Manager, you will manage the product backlog, lead cross-functional collaboration, drive product releases, and ensure best-in-class user experience together with the UX design team.

Responsibilities:

Translate requirements to delivery: Write PRDs, acceptance criteria, and user stories; maintain a prioritized backlog; manage sprint scope and trade-offs
Prioritize features and tasks based on business value, customer needs, and technical complexity
Work deeply with engineers: Clarify edge cases, APIs, and architecture trade-offs; participate in design reviews; ensure secure-by-default decisions
Partner with GTM & PMM: Enable Sales/CS with positioning, demos, and launch assets; gather feedback loops from the field, assist in technical collaterals production
Lead UX discovery: Map jobs-to-be-done, create flows in Figma, and partner with UX design on polished UI
Technical writing & docs ownership: Draft and maintain product documentation, API guides, release notes, onboarding checklists
Maintain ongoing communication with internal stakeholders and customers, while monitoring delivery against the product roadmap and work plans
Leverage strong knowledge of APIs and network protocols to expand and enhance product capabilities

As a Tier 3 Support Lead, you will serve as the central point for investigating and resolving complex technical issues raised by teams across the company, primarily from Customer Success. You will collaborate closely with senior developers, product managers, security experts, and other stakeholders to analyze data, identify root causes, and implement effective solutions. In this role, you will lead the Tier 3 support function, defining and continuously improving processes, setting best practices, and ensuring effective collaboration with US-based client-facing teams to deliver timely, high-quality resolutions and an exceptional customer experience.

RESPONSIBILITIES

Investigate complex technical issues using analytical tools, system logs, databases, and other monitoring systems to identify root causes and resolutions.
Collaborate with developers and product managers to define bugs, clarify change requests, and ensure accurate documentation and prioritization.
Manage issue tracking and ensure each case is assigned to product versions in accordance with defined SLAs.
Communicate effectively with various internal teams to provide updates on issues, resolutions, and expected timelines.
Work closely with US-based client-facing teams to support VIP customers, handle escalations, and deliver high-quality technical investigations.
Own Tier 3 support processes, continuously monitor performance, and drive improvements to increase efficiency and quality.

We are seeking a Backend Tech Lead to join our global R&D department.

In this role, you will combine strong hands-on development with technical leadership. You will lead the team from a technological perspective, guiding technology decisions, ensuring best practices, and setting a high technical bar. You will serve as a technical reference for complex challenges while mentoring, inspiring, and enabling team members to grow.

Your focus will be on designing and scaling complex systems and Big Data pipelines, solving architectural and performance challenges, and driving innovation into our core products.





What Youll Do

Lead hands-on development of complex features and components from concept to deployment
Drive technical excellence: own architecture decisions, code quality, and development standards
Serve as the go-to technical expert and problem solver for the team
Mentor and coach engineers, supporting their growth and fostering knowledge sharing
Investigate and adopt new technologies, driving innovation into the product
Take ownership across the full development lifecycle: design, coding, testing, deployment, and production troubleshooting
Design for scalability, sustainability, and high performance in production-grade environments

We are seeking a Senior Software Engineer to join our global R&D department.

In this role, you will be the senior developer in the team, serving as both a hands-on expert for the most complex developments and the go-to person for any technical question or challenge. You will work closely with the team, acting as a mentor, guiding peers, and setting a high technical bar.

Your focus will be on building and scaling complex systems and Big Data pipelines, solving architectural and performance challenges and driving innovation in our core products.





What Youll Do

Lead hands-on development of complex features and components in our Big Data pipelines from concept to deployment
Serve as the go-to technical expert and problem solver for the team
Mentor team members, support their growth, and foster knowledge sharing
Investigate and adopt new technologies, driving innovation into the product
Take ownership across the full development lifecycle: from translating product requirements into designs, through coding and testing, to troubleshooting in production
Design for scalability, sustainability, and high performance in production-grade environments

About us: 
We are a Virtual SAN purpose-built for the cloud. Our mission is to enable enterprises to seamlessly transition to and scale their operations in the cloud with a secure, efficient, and cost-effective Storage solution.
We are looking for a dynamic and technically skilled Solution Architect to help drive direct sales and build relationships with Fortune 500 customers. This is a fantastic opportunity for someone with a strong systems background and a passion for enterprise sales.
Role Overview:
As a Solution Architect, you will play a pivotal role in driving revenue growth through the direct sales process with Fortune 500 customers. You will work closely with our sales and technical teams to deliver innovative solutions to prospective clients, guiding them through technical evaluations, product demonstrations, and closing cycles. This position requires a unique combination of technical expertise, solution-based selling, and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.
Key Responsibilities:
Sales Support and Enablement: Assist the sales team in qualifying prospects, understanding customer needs, delivering technical presentations and product demonstrations. Youll help customers understand our value in their cloud environments. Solution Design & Technical Consultation: Work closely with customers to understand their business requirements, technical environments, and long-term goals. Recommend solutions that meet their specific needs while highlighting the value of our offerings. Drive Revenue Growth: Play a critical role in driving the sales process, supporting all phases from initial engagement to closing, including conducting technical evaluations, and providing input into pricing and packaging. Customer Success & Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within target accounts. Ensure smooth technical onboarding, integration, and adoption of our solutions. Collaboration with Engineering and Product Teams: Provide feedback to the product team based on customer requirements and market trends. Collaborate with engineering to ensure the feasibility and success of custom solutions. Continuous Learning & Market Intelligence: Stay up-to-date on the latest cloud technologies, industry trends, and competitive landscape. Share insights and best practices to improve sales strategies and technical offerings.

we are looking for a AI Engineer to join our R&D organization and help lead the development of AI-powered and data-driven capabilities in our Developer Productivity Platform.
In this role, you will transform data into actionable insights and intelligent models that help software teams understand, measure, and improve how they work. Youll work closely with product, data, and engineering teams to design and deliver AI and data science solutions that have real impact on developer productivity and business outcomes.

Key Responsibilities:
Design, develop, and deploy AI-driven features & data science and ML models to analyze code flows, software development processes, team behaviors, and performance metrics.
Build AI & data pipelines and analytical infrastructure that ensure data quality, accessibility, and freshness at scale.
Translate complex data into clear, actionable insights and code analysis that influence product direction and drive customer value.
Develop and maintain predictive, prescriptive, and diagnostic models to support use cases like delivery forecasting, productivity measurement, and team health analysis.
Partner with Product Managers, Data Engineers, and Backend Engineers to bring insights to life through AI & data-driven features and platform improvements.
Monitor and continuously improve model performance through experimentation, A/B testing, and user feedback loops.
Research and evaluate new AI/ML tools and methodologies to enhance the platforms intelligence and scalability.

We are looking for a highly skilled Backend Engineer Developer to join our platform management team. This team is responsible for the development, scaling, and maintenance of our core platform, which serves as the backbone for our product offerings.

Youll work on both backend and frontend technologies, designing and implementing features that drive our platforms growth, stability, and performance.

If you are passionate about building scalable, high-performance systems and enjoy solving complex technical challenges, we would love to hear from you!


Key responsibilities

Lead, design and build highly scalable and high-quality web applications by enforcing best practices around software engineering architecture and processes
Raise the bar on engineering excellence by improving standard methodologies, producing best in class of code, documentation, testing, and monitoring
Identifying and resolving technical issues and performance bottlenecks.
Collaborate with cross-functional teams (including Product managers, DevOps, and Support) to ensure smooth feature releases and platform stability
Stay up to date with emerging technologies and industry trends. Implement improvements and leverage new technologies to enhance platform capabilities.

We are looking for a highly skilled Backend Engineer Developer to join our platform management team. This team is responsible for the development, scaling, and maintenance of our core platform, which serves as the backbone for our product offerings.

Youll work on both backend and frontend technologies, designing and implementing features that drive our platforms growth, stability, and performance.

If you are passionate about building scalable, high-performance systems and enjoy solving complex technical challenges, we would love to hear from you!



Key responsibilities

Lead, design and build highly scalable and high-quality web applications by enforcing best practices around software engineering architecture and processes
Raise the bar on engineering excellence by improving standard methodologies, producing best in class of code, documentation, testing, and monitoring
Identifying and resolving technical issues and performance bottlenecks.
Collaborate with cross-functional teams (including Product managers, DevOps, and Support) to ensure smooth feature releases and platform stability
Stay up to date with emerging technologies and industry trends. Implement improvements and leverage new technologies to enhance platform capabilities.

Were seeking a Senior Frontend Developer who is passionate about creating outstanding user experiences and excited to shape a product that is redefining how software is built worldwide. In this role, youll have the opportunity to build and scale cutting-edge platforms in a fast-paced startup environment, working alongside a talented team of developers, designers, and product leaders. This is a chance to make a real impact - influencing not only our product but also the future of software development on a global scale.

This position is perfect for someone who thrives at creating high-quality user interfaces and has a track record of leading UI infrastructure projects as well as driving UI guilds or communities of practice. Youll partner with product managers, designers, and backend engineers to deliver world-class user experiences at scale. Beyond hands-on development, youll help define the future of our frontend architecture, establish best practices, and mentor fellow frontend engineers.

Responsibilities
Take full ownership of features from product requirements through to live testing in production
Build and deliver scalable, high-quality software that meets the highest standards of performance and reliability
Lead the design and implementation of UI infrastructure projects and design system
Define and drive the frontend technical strategy, setting standards and best practices across teams
Collaborate closely with product managers and designers to deliver exceptional user experiences
Champion the UI guild by facilitating knowledge sharing, guiding discussions, and fostering frontend excellence across the organization.
Mentor and support other frontend engineers, helping them grow their technical expertise
Stay ahead of industry trends, introducing new frontend technologies and approaches thoughtfully into the stack

Required Technical Support Engineer
Description
We deploy cutting-edge AI infrastructure for retail - at scale.
As a Technical Support Engineer, youll help keep our production environments running smoothly across dozens of stores and hundreds of hardware and network components. Youll ensure system stability, respond quickly to incidents, and act as the bridge between monitoring teams and R&D. Your work will include resolving complex issues, improving monitoring, and supporting deployment and expansion to safeguard store operations and maintain system integrity.
A day in the life
Improve and scale our monitoring systems to support dozens of global sites with minimal downtime.
Partner with Operations and R&D to resolve critical issues and drive permanent fixes.
Identify, debug, and resolve production bugs - ensuring the highest availability.
Perform root cause analysis and embed lessons learned into system improvements.
Maintain and optimize network infrastructure - ensuring secure, reliable connectivity.

We are looking for an exceptional Performance Analyst to join our Performance & Data team. This role sits at the intersection of product performance, customer success, and data-driven innovation - turning complex data into actionable insights that shape how our products deliver value in the real world.
You will play a key role in investigating product and customer performance, identifying improvement opportunities, and collaborating closely with Product, R&D, and Customer Engagement teams to ensure our systems perform optimally at scale.
This is a senior individual contributor role - ideal for someone who thrives on technical depth, complex problem-solving, and influencing strategy through insight and execution.
Requirements
Conduct investigations into product performance, system behavior, and customer usage patterns to uncover root causes and drive measurable improvements.
Analyze large-scale operational and customer data to extract insights that guide product design, algorithm optimization, and operational excellence.
Work closely with Product and R&D teams to translate insights into actionable product changes and prioritization decisions.
Partner with Customer Engagement and Operations to quantify product value and identify levers for improved performance and adoption.
Serve as a key contributor to the continuous improvement loop between development, deployment, and real-world performance.Communicate findings and
recommendations clearly to both technical and non-technical stakeholders - from engineers to executives.

We are looking for an experienced, sharp-minded and detail-oriented Data Scientist to join our growing R&D department, and work with an amazing team towards combating retail shrink - that is, catching thieves!
In this role you will develop and implement machine learning models and data-driven algorithms, create methodologies, and employ advanced data analysis techniques to define KPIs, measure our performance, and uncover actionable insights that drive impactful research. Your work will focus on transforming vast amounts of data into meaningful predictions, building scalable ML solutions, and enabling tools that improve the effectiveness of our innovative systems.
If you have a passion for data science and advanced analysis of systems solving real-world problems, wed love to hear from you!
A day in the life
Employ accurate data analysis techniques to evaluate system performance and identify areas for improvement. Produce clear, actionable insights to guide innovation and improve product KPIs.
Design and implement algorithms to automate and optimize performance measurement and decision-making processes.
Develop, train, and deploy predictive models that enhance our core capabilities.
Continuously monitor, validate, and refine models in production to ensure accuracy and robustness.
Collaborate with algorithm researchers, product managers, and Operations to align model design with business and R&D goals.

To ensure our live deployments deliver maximum impact, were looking for a hands-on, insights-driven Senior Data Analyst to lead performance tracking and optimization for our product and customers.
As Senior Data Analyst, youll be responsible for analyzing production data to monitor store performance, improve current operations, and provide insights that shape our future roadmap. Youll also structure and manage how operational data is collected, aggregated, and analyzed, ensuring it delivers actionable value across teams.
This role sits within the Customer Performance team our group responsible for ensuring our deployments perform at their best and deliver measurable value. Youll collaborate closely with Operations, Product, R&D, Customer Success, and our retail partners.
A day in the life
Analyze production data from live stores to assess system performance and customer behavior.
Track and report on agreed KPIs with retail partners, ensuring we deliver against operational commitments.
Manage and structure operational data defining what is included in analysis and how it is aggregated.
Collaborate with Data Engineering to analyze, maintain, and improve ETL workflows and data pipelines, ensuring data is accurate, timely, and accessible for analysis.
Build dashboards to surface insights internally and for retailer-facing teams.
Provide insights that inform both current operational improvements and our product roadmap.
Liaise with cross-functional teams (Operations, Product, R&D, Customer Success) to proactively suggest system enhancements.
Communicate complex KPIs, concepts, and insights in a clear, structured, and compelling way, tailored to technical and non-technical audiences.

We're looking for a skilled and motivated Backend Team Lead to join our engineering group.
This is a hands-on leadership role where you'll help shape the architecture of our products, mentor developers, and collaborate across departments to build scalable, reliable, and innovative services.
A day in the life
Lead and mentor a team of backend engineers, developing a revolutionary product that makes a real-world impact.
Tackle fascinating technological challenges alongside brilliant minds.
Collaborate closely with research, product, frontend, and DevOps teams to deliver end-to-end solutions.
Drive architecture decisions and contribute to the long-term technical roadmap.