We are growing and are looking for a Senior IT Systems Administrator
who value personal and career growth, team-work, and winning!
The IT team is responsible for enabling efficient and compliant operations across Axonius. We focus on delivering and managing critical SaaS applications and infrastructure to support our global workforce.
As a Senior IT Systems Administrator, you will be a technical leader within our IT team. You will be responsible for providing advanced technical support, mentoring junior team members, and driving process improvements. Your expertise will be instrumental in ensuring the highest level of support and customer satisfaction. As a Senior IT Systems Administrator, you will play a key role in implementing and maintaining secure and scalable IT solutions.
Key Responsibilities:
Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases.
Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly.
Lead the design and implementation of SaaS applications into our IDP (Okta).
Ensure optimal performance, security, and compliance of SaaS applications, endpoints, and infrastructure (Google Workspace, Zoom, Slack, JAMF, Intune, etc).
Assume a leadership role in mentoring and coaching junior admin and support engineers.
Develop and implement automation processes to streamline IT operations.
Conduct root cause analysis and troubleshoot complex technical issues.
Stay up-to-date on emerging technologies and industry best practices.
Participate in an on-call rotation to provide essential after-hours technical support.
Requirements: Experience: 5+ years of experience as an IT professional including knowledge of Service Desk operations and procedures.
3+ years of experience in administering SaaS applications, identity management (Okta), cloud platforms (Google Workspace), scripting languages, and IT infrastructure.
3+ years of experience with Okta administration and configuring SAML, SSO, Automation, Provisioning, De-Provisioning of Accounts.
Strong understanding of rule automation, SCIM provisioning, troubleshooting experience with SAML attributes, various logs, and knowledge of authentication methods.
3+ years with Google Workspace administration, including user access, groups, and troubleshooting.
3+ year with endpoint management and administration in JAMF and Intune.
Strong technical knowledge of PC/Mac operating systems.
Experience with network troubleshooting and support, including assisting the IT Engineering team with updates or changes. Proficiency in employing network management tools, such as Cisco Meraki, for effective network administration.
Strong Zoom user and room support experience, including strong knowledge of AV conferencing standards, equipment configuration, and user presentation controls.
Proficiency in troubleshooting and problem-solving.
Leadership: Proven ability to lead and mentor junior team members.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical challenges.
Communication Skills: Excellent communication and interpersonal skills to collaborate effectively across departments.
Project Management: Proven ability to manage and deliver IT projects on time and within budget.
Strategic Thinking: Ability to contribute to strategic IT planning and decision-making.
This position is open to all candidates.