לוח משרות דרושים

* Location: Israel or USA - New York Metro /NJ
* Reporting to: Chief Executive Officer
* Employment Type: Full-Time Allot is a global leader in network intelligence and security solutions for service providers and enterprises worldwide. Our technology enables organizations to protect their networks, enhance customer experiences, and unlock new business models. The Enterprise Business focuses on delivering cybersecurity and network visibility and control solutions to enterprises through partners and channels. Our solutions are delivered both on-premises and, increasingly, via the cloud, reflecting the evolving needs of modern enterprises. We are seeking a highly capable, senior entrepreneurial individual contributor to drive the growth and success of Allot’s Enterprise Business globally. This role is ideal for a hands-on leader who thrives on taking ownership, proactively identifying opportunities, and influencing outcomes across teams and functions without relying on formal authority. Matrix reporting to this position. Unique opportunity to grow alongside a rapidly evolving global business, shaping its direction and impact through entrepreneurial leadership and ownership. Key Responsibilities:
* Define and execute the global enterprise strategy, setting vision, objectives, and growth targets.
* Translate market dynamics and customer needs into actionable initiatives.
* Develop multi-year plans for market penetration, product validation, and revenue growth.
* Take full ownership of business performance, including revenue, margins, and resource allocation.
* Drive forecasting, budgeting, and operational discipline.
* Make data-driven decisions to optimize profitability and accelerate growth.
* Work hands-on with Product and R&D & Sales to ensure a market-leading portfolio aligned with customer outcomes.
* Prioritize innovation in cybersecurity, visibility, and control, with a focus on cloud-oriented offerings.
* Shape and execute go-to-market strategies, including segmentation, channel strategy, and geographic expansion.
* Partner with regional sales teams to meet and exceed targets.
* Drive alignment and continuous improvement across Product, Marketing, Sales, and Customer Success.
* Foster a customer-centric culture and proactively resolve challenges.
* Influence and inspire teams and stakeholders without formal authority.
* Lead by example, demonstrating proactive ownership and accountability in all aspects of the business.
* Identify and resolve operational challenges, ensuring delivery and operational excellence.
* Champion Allot’s values and culture, acting as a role model for innovation, agility, and collaboration.

Region (Website):
Europe, Middle East & Africa

The application specialist is responsible for responding to customers needs and expectations with high quality scientific answers, to contribute to customer long term loyalty, ensuring immediate and proper scientific support to customers (incl. providing instrument training and troubleshooting, settlement of scientific problems and timely update on new methods, techniques and Product Bulletins), and documenting all calls, activities on the CRM System.
This is a field-based role located in the central and southern regions of Israel
Key Responsibilities:
Provide high-level scientific support and operator training to customers
Handle all calls received from customers that relate to CPS and troubleshoot them to provide instant solutions to reagent and software problems due to customer complaints
Escalate unsolved cases to 2nd level support CIR, and/or GCS with complete case explanation
Ensure follow-up until the issue has been resolved and the customer is satisfied
Provide scientific documentation to customers
Document all his activities in Rexis/Lightning/ NFSS
Assure support is provided within E-L RCSC to have a harmonized approach
Deliver best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers
Continuing development of application skills to ensure resilience in the support of all CPS products
Proactively propose and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback
Ensure that all administration is completed in a timely and accurate manner and guarantee the activity reporting at the CRM (Rexis) software and appropriate escalation of product issues to management center and ensure that all administration is completed in a timely and accurate manner.