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As a Real Time Operations Manager - Haifa, you will be responsible for leading, supervising, and optimizing the performance of the RTO Agents team. You will ensure operational excellence by monitoring live activities, managing real-time escalations, supporting couriers and partners, and guaranteeing the smooth execution of all orders. Your role is crucial in safeguarding service reliability and enhancing the customer experience across operational areas.

What Will You Do
Lead and manage a team of Real-Time Operations Agents to maintain service stability 24/7.
Monitor operations and proactively address incidents and bottlenecks.
Support agents in decision-making and escalate critical operational issues when necessary.
Manage workforce scheduling to ensure continuous coverage, including weekends and holidays.
Develop and enforce SOPs (Standard Operating Procedures) for RTO.
Analyze operational KPIs, identify areas for improvement, and implement corrective actions.
Coordinate cross-functionally with the Ops, Fleet, and Partner Management teams to ensure aligned execution.
Train, coach, and develop RTO Agents to maximize their performance and career growth.
Prepare operational reports and insights for senior management.
Drive continuous improvement initiatives to enhance operational efficiency and responsiveness.

We are looking for a high-performing Senior Account Manager to own and grow strategic relationships with key national and high-potential regional partners. This role requires a sharp commercial mindset, excellent relationship management skills, and a deep understanding of how to drive partner success in a marketplace environment. You will serve as a strategic advisor to our top partners building tailored growth plans, negotiating deals, and coordinating internal teams to ensure smooth execution and long-term value creation. You will also coach and mentor junior account managers, helping to shape the future of our partner organization

What Will You Do
Portfolio Ownership: Manage and grow a portfolio of national partners. Build long-term relationships that drive partner satisfaction, performance, and retention.
Strategic Account Planning: Develop quarterly and annual success plans for key accounts, including joint growth targets, promotional strategies, menu optimizations, and marketing campaigns.
Data-Driven Optimization: Use performance data to identify gaps and opportunities. Build action plans to improve delivery performance, operational efficiency, and revenue per partner.
Cross-Functional Coordination: Work closely with Operations, Marketing, Content, and Customer Service teams to deliver seamless execution on all partner needs.
Contract & Commercial Ownership: Lead negotiations for renewals, upsells, exclusivity agreements, and commercial terms, ensuring HAATs interests are aligned with partner growth.
Partner Advocacy: Act as the voice of the partner within HAAT, raising feedback, aligning on product features, and supporting strategic decision-making.
Mentorship & Leadership: Support the training and development of junior account managers. Provide guidance, structure, and best practices to strengthen the team.

As a Operations Coordinator, you will be responsible for overseeing and optimizing the performance of our courier fleet in the city. This role requires a mix of operational expertise, strategic thinking, and hands-on execution to ensure the fleets efficiency, reliability, and sustainability. You will work closely with multiple stakeholders, including the operations team, couriers, and external partners, to enhance delivery performance and customer experience.

What Will You Do
Oversee real-time fleet operations to ensure smooth and efficient order fulfillment.
Optimize courier supply by analyzing demand trends and implementing strategic actions.
Maintain fleet health by monitoring key performance indicators such as delivery time, cancellations, and courier reliability.
Develop and execute courier engagement strategies to improve retention and satisfaction.
Support courier onboarding, training, and compliance with operational standards.
Ensure high-quality service by addressing fleet-related escalations and problem-solving in real time.
Collaborate with cross-functional teams (Marketing, Sales, and Expansion) to align operational strategies with company goals.
Implement data-driven decisions to enhance efficiency and fleet utilization.
Monitor operational costs and optimize budget allocation for fleet management.
Conduct periodic performance reviews with couriers and take proactive measures to improve their productivity.

Join us as a Customer Service Representative in our Haifa offices, where you'll build strong client relationships and provide exceptional service. You'll handle diverse client needs, manage tasks efficiently, and contribute to a supportive team environment. Your problem-solving skills and technological proficiency will be key to ensuring customer satisfaction and operational success.

What Will You Do
Build and maintain strong communication with clients, handling various situations.
Efficiently manage multiple tasks and prioritize effectively.
Solve problems independently and support clients.
Maintain organizational systems and processes.