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You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means youll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
Provide on-call support 24x7 on an as needed basis
Travel may be required to customer sites in the event of a critical situation to expedite resolution
Work shoulder to shoulder with the Sales and Sales Engineering Teams.

Are you passionate about dissecting the intersection of Identity, SAAS, and Cloud infrastructure? We are looking for a visionary Security Researcher to join our team and redefine how organizations understand and mitigate risks across their SaaS and Cloud ecosystems. In this role, you will be investigating the fundamental ways services are utilized and how their configurations can be exploited by modern adversaries. You will bridge the gap between abstract SaaS & cloud architecture and real-world attack execution, transforming complex research into actionable guidance. If you thrive on deconstructing TTPs and building the blueprints for resilient service usage, this is your opportunity to lead the charge in a world-leading cybersecurity company.
Key Responsibilities
Lead ongoing investigations into the risks associated with SaaS, Identity and Cloud platforms, focusing on how these services are integrated within broader environments.
Analyze the functional 'how-to' of cloud services to identify inherent risks and develop robust strategies for secure implementation and usage.
Stay ahead of the curve by researching real-world attacker methodologies and translating these behaviors into practical mitigation strategies.
Design and execute high-fidelity attack simulations in lab settings to observe adversarial behavior firsthand, specifically focusing on identity-based and SaaS.
Create comprehensive research outcomes that guide customers on how to use services securely from the ground up.
Foster a culture of excellence within a diverse team of experts, sharing insights that influence the next generation of cloud and identity security products.

We are a strong, fast-moving team developing advanced solutions in one of Palo Alto Networks most innovative areas - Identity Security.
Were looking for an exceptional Senior Frontend Engineer with deep technical skills and a passion for creating exceptional user experiences. Youll join a team that values clean, scalable architecture and high-quality code, working closely with product, UX, and backend teams to deliver impactful features that protect our customers from evolving cyber threats.
Key Responsibilities
Design and develop next generation frontend application
Take responsibility and lead the development of multiple components of the system in a dynamic environment
Work closely with our UI/UX experts, designers and product managers to create visionary cyber security products
Research, design and develop complex data visualization solutions.

Are you a master of the AI lifecycle who can thrive at the intersection of deep learning research, cybersecurity and large-scale production systems? Do you possess the rare ability to jump into a complex technical crisis, diagnose a bottleneck in a Small Language Model (SLM), and lead a team to a production-ready solution?
As a Distinguished AI/ML Architect, you will be the premier technical authority across the Cortex AI/ML organization. You will serve as the "force multiplier" for multiple AI & ML teams, ensuring that our AI strategy - from endpoint-deployed DL/ML models to cloud-scale agentic products - is executed with world-class precision. You will operate as the primary technical architect and hands-on leader for our most ambitious and difficult initiatives.
Key Responsibilities
Operate at the forefront of AI and cybersecurity, leveraging vast datasets to design and deploy innovative defense mechanisms.
Provide horizontal technical leadership across endpoint, cloud, and agentic AI teams to ensure architectural excellence.
Oversee the design and deployment of different model architectures to guarantee scalability and high-performance standards.
Spearhead high-difficulty initiatives and new research frontiers, moving them from ambiguity to production.
Resolve complex technical bottlenecks across the stack, optimizing model efficiency and runtime performance.
Align research and engineering efforts to transform advanced models into robust, production-grade products.

As a Principal Software Engineer on the Cortex Platform team, you will be part of a group with the mentality and independence of a startup, backed by the power of a successful corporation. You will be instrumental in designing and building a massive-scale infrastructure that supports billions of events per second. Your work will involve storing, processing, and visualizing data to collaborate with the industry's leading cyber products and deliver unparalleled security insights.
Key Responsibilities
Own the end-to-end software development lifecycle, from requirement analysis and design through to development, deployment, and ongoing support.
Architect, design, and develop highly scalable, distributed backend services capable of processing billions of events per second.
Proactively collaborate and exchange information with cross-functional teams, including product management and other engineering groups, to ensure alignment on goals and deliverables.
Drive technical innovation by proposing and implementing new ideas and initiatives, transforming concepts into tangible product features.
Ensure high standards of code quality, performance, and reliability through rigorous code reviews, automated testing, and proactive system monitoring.
Mentor and empower other engineers on the team, sharing knowledge of best practices in software design and cloud technologies.

We are looking for a motivated and detail-oriented Junior Assistant Controller to join our Finance Department. This is an entry-level position designed for someone eager to grow, take ownership, and contribute meaningfully from day one. The successful candidate will work closely with the Finance Director, gradually taking on increasing responsibility across both day-to-day financial operations and exciting long-term projects.
Key Responsibilities:
The Junior Assistant Controller will be responsible for:
Supporting the preparation of monthly, quarterly, and annual financial closing processes
Actively participating in the implementation of the company's new ERP system, including building, testing, and documenting new workflows and processes
Taking ownership of day-to-day finance and accounting tasks, ensuring continuity and accuracy of ongoing operations
Developing and maintaining financial records, reconciliations, and reports in line with company procedures
Collaborating with internal stakeholders across departments to ensure smooth financial operations
Assisting with ad hoc finance projects and analysis as required by the team

As a Principal Backend Engineer on the Access Team, you will be a key technical leader responsible for designing, building, and scaling the critical backend services that manage identity and access for the entire Cortex Platform. You will drive architectural decisions and ensure the security, reliability, and performance of our core access control systems.
Key Responsibilities
Lead the design and implementation of highly scalable, secure, and resilient backend services for identity and access management.
Set the technical direction for the team, making key architectural decisions and promoting engineering best practices.
Write and review high-quality, production-ready code for critical platform services.
Mentor and develop other engineers on the team, fostering a culture of technical excellence and continuous improvement.
Collaborate with product managers, security experts, and other engineering teams to translate complex requirements into robust technical solutions.
Drive the operational excellence of our services, including monitoring, alerting, and participating in an on-call rotation.
Investigate and integrate AI and ML models to enhance threat detection and intelligent access control within the platform.

As the Manager of the Rapid Response (RR) team, you will lead a group of malware analysts responsible for developing, improving, and deploying our rapid anti-malware prevention capabilities. Your team is on the front lines of statically analyzing urgent customer issues, stopping malicious activities in their tracks, and developing to halt attacks at the earliest possible stage. In this role, you will guide the teams technical direction, drive automation initiatives, and act as the critical bridge between frontline support, global research, and engineering.
Key Responsibilities
Lead, mentor, and develop a team of fast-paced malware analysts, fostering a "play to win" culture.
Oversee the daily triage, investigation, and resolution of urgent customer escalations, specifically False Positive (FP) and False Negative (FN) malware prevention events - ensuring swift and accurate mitigation.
Drive the team's automation efforts, identifying opportunities to automate routines to reduce response times and scale the team's capabilities.
Direct the analysis of emerging malware families, OS internals, and attack frameworks to ensure the team maintains an up-to-date overview of the current threat landscape.
Guide the development of rapid, high-quality prevention signatures (e.g., YARA, IPS) to enhance product coverage.
Act as the primary technical escalation point and work in close coordination with global research teams, support, engineering, and other cross-functional stakeholders.

The Cortex Cloud Data Security Platform is responsible for helping customers understand what data they own, how that data is being used, and how to protect their most sensitive data from cyber attacks and compliance breaches. Data is always the target for attackers and is also one of the most important assets an organization owns today. Helping an organization understand their data footprint and security drives priority and helps impact the entire security program. We are looking for a Director of Product Management who can help us design, build and ship industry defining products to help cloud security and data security teams protect their organization's most valuable assets - their data.
Key Responsibilities
Lead a product management group that will deliver the entire product life cycle - collect customers feedback and hear their need, prioritize features and trade offs, write the product requirements and work closely with engineering group to deliver the roadmap
Lead Cortex Data Security and grow it to new horizons by bringing innovative and disruptive approaches, and ensure that they can be effectively launched
Working effectively with all areas of the organization in a global company, from engineering to sales
Understand cloud and data security practitioners, often being able to directly relate to and understand use cases
Work closely with our customer success, marketing and sales teams on supporting existing customers, identifying common user problems and taking the solutions you define to market
Work closely with UX/ UI experts to create an intuitive and state of the art user interface.

We are looking for a macOS Security Researcher for our Tel Aviv R&D center to work on Cortex-XDR for Mac. You will be part of a team in charge of researching, developing, and improving Anti-Malware and Anti-Exploit capabilities. This role involves researching OS internals, exploits, malware, and finding ways to mitigate new attack vectors.
Key Responsibilities
Research, develop, and improve anti-exploitation mitigations and anti-malware modules.
Research macOS internals, application code bases, vulnerabilities, and exploits.
Research malware and find different ways to detect and prevent them.
Analyze customer data to help with detecting and preventing malicious activities in our customers networks.

We are looking for a Global Travel Manager who can own the program end-to-end, from policy and systems to supplier relationships and on-the-ground support, and bring both operational rigor and strategic thinking to a function that is scaling.
This is a hands-on leadership role with real scope. You will manage platforms, a dedicated travel desk team in India, and senior stakeholder relationships across the business. You will partner closely with Finance, HR, Procurement to deliver a travel program that is efficient, compliant, and genuinely valued by the people who use it.
Responsibilities
Travel Program Management
Own and evolve ' global travel program, ensuring alignment with business needs and company policies across all regions.
Develop, implement, and maintain travel policies and procedures.
Monitor travel spend and lead cost-saving initiatives and process improvements.
Balance traveler experience with compliance and budget controls.
Travel & Expense Systems
Manage online booking and expense platforms across the organization, including Navan (primary) and SAP Concur, which serve different employee populations in our global footprint.
Lead system implementations, configurations, and process enhancements.
Maintain traveler profiles and ensure platform integrity.
Supplier & Vendor Management
Manage relationships with travel agencies, airlines, hotels, car rental providers, and technology vendors.
Negotiate contracts and preferred supplier agreements; manage global hotel programs and corporate rate strategies.
Monitor supplier performance and service levels continuously.
Operational Support
Lead the Global Travel Desk and Visa Department based in India, a team of 4 specialists, ensuring high service standards and seamless support across all regions and time zones.
Provide escalation support for complex itineraries, VIP and C-suite travelers, and emergency situations.
Drive communication and training related to travel policies, systems, and best practices across the organization.
Financial & Reporting
Track travel expenses and provide regular reporting and analytics to Finance and senior leadership.
Support budgeting, forecasting, and invoice reconciliation.
Ensure compliance with VAT/GST requirements and regional regulations.
Partner with Finance on expense processes, controls, and audit readiness.

Cortex is expanding. We combine the high energy of a startup with the massive resources of the worlds cybersecurity leader. We aren't just processing data; we are managing hundreds of petabytes of it, waiting Cortex for you to apply your "magic" to invent the next generation of threat detection. As a Principal Software Development Engineer, you will be a cornerstone of the Cortex Detection Backend team. This role is designed for a technical powerhouse who thrives in the "sweet spot" between high-level architectural strategy and hands-on execution. You will influence our product roadmap, mentor elite engineers, and build systems that protect thousands of the world's most sensitive organizations.
Key Responsibilities
Architect & Innovate: Design and build a new set of capabilities focused on Data Analytics and Threat Detection. You will solve cloud security challenges that have never been tackled before.
Scale Without Limits: Ensure our microservices architecture remains robust and resilient under massive loads, processing millions of events per second.
Technical Leadership: Act as a technical sounding board and mentor. You will guide design discussions, conduct deep-dive research, and foster a culture of engineering excellence.
Strategic Collaboration: Work closely with Product Management, R&D leaders, and Security Researchers to define requirements and turn ambiguous problems into elegant technical solutions.
Drive Execution: Take ownership of the software development life cycle, ensuring high-velocity delivery in a fast-paced Agile environment.