לוח משרות דרושים הייטק מחשבים ורשתות במרכז

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products



Key Responsibilities:

Investigate and resolve second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D and engineering teams on system-level problems

Power the Future with us! At  our company  we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. we offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team operates in a dynamic and energetic environment and plays a key role in providing first-line support to SolarEdge customers. We deliver high-quality, professional support while collaborating closely with various departments and interfaces across the company. As part of the team, youll serve as the initial point of contact for customers and contractors on technical matters-providing guidance, troubleshooting, and escalating issues when necessary. You will respond to phone calls, emails, and chats in a timely, service-oriented manner, explaining and resolving technical situations for non-technical individuals. By joining us, youll gain hands-on experience troubleshooting and supporting a variety of hardware and software configurations, running tests and diagnostics, and ensuring our customers receive professional, efficient support. What you'll be doing:
* Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM ).
* Provide Technical Support, troubleshooting, and diagnostics for our products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information.
* Document all interactions and activities in the CRM system.
* Resolve technical issues using our tools (according to permission level).
* Escalate unresolved cases to higher support tiers when needed.
* Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers.
* Participate in team meetings and collaborate with global colleagues to resolve customer cases.
Country:
Israel
City:
Herzliya

Responsibilities:
* Own the design, implementation, and maintenance of DevOps processes in alignment with project requirements and industry best practices.
* Implement Infrastructure as Code (IaC), support secure development practices, work with GitOps methodologies, operate in air-gapped environments, develop scripts, and build CI/CD pipelines.
* Lead and optimize processes across all stages of the software development lifecycle, leveraging advanced technologies and tools for complex cybersecurity projects in defense systems.
* Collaborate closely with development teams and cross-functional stakeholders as part of a multidisciplinary team.

We are looking for a DevFinOps Engineer who is a DevOps expert at heart but possesses a specialized passion for cloud financial management. At our company, this isn't just about reading billing reports, its about engineering efficiency.
You will join our DevOps team as a technical leader who views cost as a first-class engineering metric, just like performance or reliability. Youll be the primary architect of our cloud spending strategy while remaining deeply embedded in our core infrastructure and platform work.
What am I going to do?
Engineer for Efficiency: You wont just find savings, youll build the automation, tools, and infrastructure changes required to achieve them.
Bridge the Gap: Act as the translator between Engineering and Finance, turning complex cloud usage data into actionable technical roadmaps.
Mentor & Evangelize: Serve as the domain owner for the entire engineering organization, teaching teams how to architect for cost-efficiency from day one.
Full-Stack Cloud Management: Participate in the broader DevOps lifecycle, including IaC, Kubernetes management, DB management, data stream, etc.. ensuring that cost-optimization is baked into our DNA, not treated as an afterthought.
Advanced Analytics: Leverage data to forecast cloud spend, manage RIs and Savings Plans, and identify "zombie" resources or architectural bottlenecks.

we are looking for an experienced DevOps Engineer to join our high-performance team. Youll work closely with development teams to design and implement smarter processes and tools, while embracing a GenAI-driven mindset. In this role, you will help build and scale infrastructure that not only keeps our company running smoothly, but also powers next-generation AI-driven applications with speed, resilience, and efficiency.
our companys Technology Stack sample:
AWS, Kubernetes, Terragrunt, Ansible, Jenkins, ArgoCD, Argo-Workflows, Service Mesh, Nginx, CloudFlare, Hashicorp Vault/Consul, Kafka, RabbitMQ, Prometheus, Grafana, VictoriaMetrics, CircleCI
Programming languages: Python, NodeJS, Go, Kotlin
What am I going to do?
Maintain and build a large-scale, highly available cloud infrastructure focusing on K8S.
Improve resiliency and cost efficiency of our cloud infrastructure.
Use GenAI tools to automate troubleshooting, speed up incident resolution, and improve production reliability.
Develop AI-driven self-service solutions to accelerate developer issue resolution and resource provisioning.
Develop and adopt new tools to make Development and Operations processes at our company more efficient.
Collaborate with developers to optimize system performance, reliability, and scale.
Evolve and maintain our companys AWS infrastructure by improving and adopting new services.
Support AI/ML/GenAI services with scalable infrastructure and monitoring.
Maintain our company availability by participating in DevOps on-call shifts.
Mentor DevOps engineers.

we are looking for an experienced DevOps Engineer to join our high-performance team. Youll work closely with development teams to design and implement smarter processes and tools, while embracing a GenAI-driven mindset. In this role, you will help build and scale infrastructure that not only keeps our company running smoothly, but also powers next-generation AI-driven applications with speed, resilience, and efficiency.
our companys Technology Stack sample:
AWS, Kubernetes, Terragrunt, Ansible, Jenkins, ArgoCD, Argo-Workflows, Service Mesh, Nginx, CloudFlare, Hashicorp Vault/Consul, Kafka, RabbitMQ, Prometheus, Grafana, VictoriaMetrics, CircleCI
Programming languages: Python, NodeJS, Go, Kotlin
What am I going to do?
Maintain and build a large-scale, highly available cloud infrastructure focusing on K8S.
Improve resiliency and cost efficiency of our cloud infrastructure.
Use GenAI tools to automate troubleshooting, speed up incident resolution, and improve production reliability.
Develop AI-driven self-service solutions to accelerate developer issue resolution and resource provisioning.
Develop and adopt new tools to make Development and Operations processes at our company more efficient.
Collaborate with developers to optimize system performance, reliability, and scale.
Evolve and maintain our companys AWS infrastructure by improving and adopting new services.
Support AI/ML/GenAI services with scalable infrastructure and monitoring.
Maintain our company availability by participating in DevOps on-call shifts.
Mentor DevOps engineers.