looking for an R&D Operations Manager to be the operational backbone of our Product and Engineering organization. You'll own how we plan, build, and ship designing processes, leading strategic projects, driving automations and AI-powered workflows, and ensuring every team is aligned and moving fast. You'll be the connective glue across Product, Engineering, Design, CS, and GTM - the person who creates order from chaos and measurably increases our velocity.
Responsibilities
Lead Strategic Projects & Planning Own quarterly planning cycles, roadmap governance, and the most critical cross-functional initiatives end-to-end. Ensure 100% traceability between business goals and what we build. You don't just facilitate - you drive outcomes.
Increase Product & Dev Velocity Design and enforce processes that make squads ship faster. Identify bottlenecks, streamline workflows, and measure the impact. If it slows us down, you fix it.
Jira Governance & Dev KPIs Full ownership of Jira - boards, workflows, automations, hygiene, and reporting across all squads. Build and maintain dashboards for velocity, cycle time, throughput, and release predictability. You're self-sufficient - no engineering help needed.
Automations & AI-Powered Workflows Automate manual toil across the product org. Operationalize AI tool adoption. Eliminate repetitive work so PMs and engineers focus on high-value output, not process overhead.
Cross-Functional Alignment & Enablement Be the connective tissue between Product, Engineering, Design, Data, CS, GTM (including PMM, Professional Services, and Pricing), and Finance. Own release coordination and CS enablement - zero surprise launches, ever.
Tooling, Analytics & Knowledge Management Own the product tool stack (Jira, PostHog, Notion, AI tools) and the budget for product tools and operations - drive ROI through smart vendor selection and consolidation. Ensure PMs have self-serve access to data. Maintain a centralized knowledge base as the single source of truth.
Requirements: 5+ years in Product Operations, R&D Ops, or related role at a scaling B2B SaaS company.
Deep Jira expertise - can self-serve on configuration, workflows, automations, and reporting.
Proven track record designing processes that measurably improve team velocity and output.
Strong analytical skills - turns data into dashboards and dashboards into decisions.
Excellent cross-functional communicator - translates between Engineering, Design, Sales, CS, and Marketing with ease.
Passionate about automations, AI, and efficiency - defaults to building systems, not fighting fires.
Experience with product tool stacks (Jira, Notion, PostHog, or similar).
Property management, PropTech, or vertical SaaS experience is a plus.
This position is open to all candidates.