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we are looking for a Senior Backend Infrastructure Engineer to join our Backend Infrastructure team. This role is focused on designing, building, and improving the backend infrastructure that powers delivery platform. The engineer will work on scalable backend services, shared infrastructure components, internal frameworks, system reliability, performance optimization, and cross-team technical enablement. The ideal candidate is a strong backend engineer with solid experience in C# and .NET Core, distributed systems, databases, cloud environments, and production-grade backend services. The candidate should also be comfortable adopting modern AI-assisted development tools such as Cursor, Claude, and similar coding assistants to improve development quality, productivity, code review, and technical research. The engineer will work closely with backend product teams, DevOps, data engineering, mobile, and frontend teams to deliver reliable, secure, and high-performing systems.

What Will You Do
Design, develop, and maintain backend services using C# and .NET Core.
Build shared backend infrastructure, internal libraries, SDKs, reusable components, and service templates used by multiple engineering teams.
Support backend teams with architecture reviews, technical guidance, best practices, and performance improvements.
Help improve backend development velocity, code consistency, and production readiness across teams.
Work with relational and NoSQL databases such as SQL Server, PostgreSQL, MySQL, and MongoDB.
Design and optimize database queries, indexes, schemas, and data access patterns.
Build and maintain search and caching solutions using technologies such as Elasticsearch and Redis.

As a Real Time Operations Manager - Haifa, you will be responsible for leading, supervising, and optimizing the performance of the RTO Agents team. You will ensure operational excellence by monitoring live activities, managing real-time escalations, supporting couriers and partners, and guaranteeing the smooth execution of all orders. Your role is crucial in safeguarding service reliability and enhancing the customer experience across operational areas.

What Will You Do
Lead and manage a team of Real-Time Operations Agents to maintain service stability 24/7.
Monitor operations and proactively address incidents and bottlenecks.
Support agents in decision-making and escalate critical operational issues when necessary.
Manage workforce scheduling to ensure continuous coverage, including weekends and holidays.
Develop and enforce SOPs (Standard Operating Procedures) for RTO.
Analyze operational KPIs, identify areas for improvement, and implement corrective actions.
Coordinate cross-functionally with the Ops, Fleet, and Partner Management teams to ensure aligned execution.
Train, coach, and develop RTO Agents to maximize their performance and career growth.
Prepare operational reports and insights for senior management.
Drive continuous improvement initiatives to enhance operational efficiency and responsiveness.

We are looking for a high-performing Senior Account Manager to own and grow strategic relationships with key national and high-potential regional partners. This role requires a sharp commercial mindset, excellent relationship management skills, and a deep understanding of how to drive partner success in a marketplace environment. You will serve as a strategic advisor to our top partners building tailored growth plans, negotiating deals, and coordinating internal teams to ensure smooth execution and long-term value creation. You will also coach and mentor junior account managers, helping to shape the future of our partner organization

What Will You Do
Portfolio Ownership: Manage and grow a portfolio of national partners. Build long-term relationships that drive partner satisfaction, performance, and retention.
Strategic Account Planning: Develop quarterly and annual success plans for key accounts, including joint growth targets, promotional strategies, menu optimizations, and marketing campaigns.
Data-Driven Optimization: Use performance data to identify gaps and opportunities. Build action plans to improve delivery performance, operational efficiency, and revenue per partner.
Cross-Functional Coordination: Work closely with Operations, Marketing, Content, and Customer Service teams to deliver seamless execution on all partner needs.
Contract & Commercial Ownership: Lead negotiations for renewals, upsells, exclusivity agreements, and commercial terms, ensuring HAATs interests are aligned with partner growth.
Partner Advocacy: Act as the voice of the partner within HAAT, raising feedback, aligning on product features, and supporting strategic decision-making.
Mentorship & Leadership: Support the training and development of junior account managers. Provide guidance, structure, and best practices to strengthen the team.