"A leading global start-up company with an innovative cyber-security product is searching for a Technical Account Manager team leader.
Responsibilities:
Lead, mentor, and develop a team of technical account managers, fostering a culture of collaboration and excellence.
Handle complex technical issues, including system troubleshooting and advanced problem-solving.
Act as a technical escalation point for high-priority incidents and client-specific challenges.
Gather insights from client interactions to optimize product performance and align with customer needs.
Collaborate cross-functionally with Product Management and R&D to drive continuous product improvement.
Partner closely with Customer Success teams to strategize on onboarding new accounts and identifying growth opportunities within existing ones.
Requirements: 2+ years of proven experience managing technical teams, preferably in support, technical account management, or a similar role.
5+ years of hands-on experience in a Technical Support or Tier 3/4 role.
Advanced experience with Linux / Unix systems.
Proficiency with Docker/Kubernetes.
Working knowledge of SQL/NoSQL databases and basic query writing.
Strong understanding of networking concepts, including firewalls and network protocols.
Exceptional troubleshooting and multitasking abilities.
Strong interpersonal and communication skills, with fluency in spoken and written English.
Ability to travel internationally (up to 20%).
This position is open to all candidates.
