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We are seeking an experienced Travel Manager to join our global corporate team and lead all travel-related activities across the organization.
In this role, you will partner closely with senior leadership and collaborate with cross-functional stakeholders - including HR, Finance, Operations and external travel vendors. You will shape and drive our global travel strategy to deliver a seamless, efficient, and high-quality travel experience for employees worldwide.
This highly visible role combines operational ownership, stakeholder management, and a strong focus on employee experience, with a direct impact on how our people travel and stay connected across the globe.
Responsibilities
What will you be doing:
Own and manage the companys global travel operations, including flights, hotels, car rentals, lounges, and overall travel experience
Develop, implement, and continuously optimize the companys travel policy
Lead the rollout, adoption, and ongoing management of a new travel management system - Tripex (ComBtas)
Work closely with senior leadership and multiple internal stakeholders across the organization
Provide high-level service and support, including for executive travel needs
Manage strong and professional partnership with travel vendors and service providers: negotiate contracts with travel service providers; travel agencies, airlines, hotels, car rentals, visa services providers, VIP services, and more.
Ensure cost efficiency while maintaining a high standard of service
Drive continuous improvement of travel processes and employee experience
hosting guests from abroad (company employees, suppliers, customers, etc.)
Presenting semi-annual reports and regular updates to company management.

we are looking for a Travel Experience Agent.
our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What Youll Do:
Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives.