לוח משרות דרושים מנהלי רכש עבודה היברידית

We are looking for a Director of Service delivery and vendor management to join our innovative Center of Excellence in the operations department. The Director of Service delivery & VM will be responsible for leading the strategy, governance, and performance management of the call center OS vendors across Ops. This role ensures vendors meet operational, financial, and compliance expectations, while fostering strong partnerships that support business growth and operational excellence.
What youll do-
Vendor Strategy
Develop and execute the Opss vendor management strategy aligned with the business objectives
Define governance models, KPIs, and performance frameworks for all outsourced partners
Lead vendor selection, RFPs, onboarding, and contract negotiations
Performance & Operational Oversight
Monitor vendor performance through SLAs, KPIs, and QBRs
Identify and resolve service delivery gaps or escalations, drive continuous improvement initiatives
Ensure alignment between vendor operations and internal teams to maintain seamless service delivery
Financial & Commercial Management
Own the vendor budget, cost tracking, and cost optimization initiatives
Lead commercial negotiations including pricing, renewals, and contractual terms
Conduct regular spend analyses to ensure vendor value and ROI
Risk, Compliance & Quality
Ensure all vendor relationships adhere to internal policies, legal standards, and regulatory requirements.
Assess vendor risk and develop mitigation strategies.
Collaborate with legal, procurement, compliance, and security teams as needed.
5. Leadership & Collaboration
Manage a team (if applicable) responsible for day-to-day vendor operations.
Act as the main point of contact for executive-level vendor relationships.
Partner with internal stakeholders (Ops, Finance, IT, Legal, Procurement, etc.) to ensure business alignment.