We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.
The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.
You will:
Lead innovative technical solutions in the telecommunications, intelligence, and cyber domains.
Responsible for matrix management of response teams throughout the sales cycles - including R&D, Product & Project management, Marketing, and more
Able to manage Customer-facing activities, including commercial and technical sessions, demonstrations, and presentations.
Involved in and responsible for preparing white papers, Impact assessments, high-level solution descriptions and pricing strategies.
Write comprehensive technical and marketing documents.
You will be the main point of contact (go-to-guy) for the Presale group for all communication with the product and R&D group.
Full responsibility of Technical and Maintenance support with all presale demo systems.
Preparation of POC (proof of concept).
Requirements: For that mission youll need:
Excellent English - must.
Bachelor's degree required - Must (no specific field).
Willingness to travel worldwide, up to 50%, monthly - Must.
High proficiency in MS Office - Must.
Proven ability to handle deadlines and manage multiple tasks with shifting priorities and time frames. Works independently with limited supervision
High attention to detail and accuracy.
Excellent communication and presentation skills.
Would be considered an advantage:
Mother tongue/excellent (write, speak, read) in one of the following languages: French/Portuguese/Spanish/Russian.
Background in Intelligence technologies and methodologies.
Experience working in high-tech project-oriented companies and management in a matrix environment.
In-depth knowledge in telecom network architecture for Telephony, Cellular and IP networks (e.g. PSTN, GSM, UMTS, LTE, SS7,Wifi, IOT).
In-depth knowledge in IP communications, protocols, applications and encryption.
Experience in working with global customers.
This position is open to all candidates.