לוח משרות דרושים מהנדס תמיכה לדוברי אנגלית, לחיפוש זה נמצאו 5 משרות

we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

we are looking for a Product Support Engineer, Team Lead.
As a Product Support Team Lead , you will play a critical leadership role within our Product Support organization, reporting directly to the Director of Support Engineering. In this role, you will lead, mentor, and develop a team of Product Support Engineers while serving as a senior escalation point for complex customer issues.
You will combine strong technical expertise with people leadership to ensure exceptional support experiences for our customers. You will drive operational excellence, oversee escalated cases, contribute to process improvements, and partner closely with cross-functional teams to support ' identity security solutions.
The ideal candidate brings a deep technical background, knowledge of Active Directory and identity technologies, proven leadership experience, and a passion for helping both customers and team members succeed.

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

we are looking for a hands-on Field Engineer to join our team and play a key role in deploying, maintaining, troubleshooting, and validating our advanced railway vision systems in Israel and abroad.
This is a unique position that combines field engineering, system integration, troubleshooting, and support for R&D validation activities. You will work closely with multidisciplinary teams, including Mechanical, Electrical, Software, and R&D Engineers, ensuring our systems perform reliably in real-world railway environments.
Important to Know: This is a hands-on field engineering role, primarily based in railway environments across Israel and at customer sites worldwide. The role requires comfort with outdoor work, heights, and active railway environments, as well as a hands-on approach to solving technical problems on site.
Responsibilities:
Install, integrate, and commission systems at customer sites.
Perform preventive and corrective maintenance on deployed systems.
Diagnose and resolve hardware, software, electrical, and communication issues in the field.
Execute field validation and testing activities for the R&D team.
Collect logs, analyze system behavior, and provide detailed feedback to engineering teams.
Work independently in the field while collaborating closely with internal technical teams.
Support customer demonstrations, pilots, and acceptance tests.
Prepare technical reports and document field activities.
Travel domestically and internationally to support installations, testing, and customer projects.