לוח משרות דרושים מהנדס תמיכה לדוברי אנגלית, לחיפוש זה נמצאו 2 משרות !

Required Technical Support Engineer
Are you up for the challenge?
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

Required Support Engineer
The Role:
The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.
Our team combines technical expertise with business orientation to deliver a seamless and effective experience.
This role requires ability to work full time from Sunday to Thursday during US EST hours with some flexibility
Who You Are
Youre a people person with a strong sense of empathy for customers.
You can read situations, understand team dynamics, and take initiative to get things done.
Youre tech-savvy with a developers mindset and business-oriented, ensuring a positive customer experience.
You have a customer-first mindset, ensuring their needs and experience are always your top priority.
What Youll Actually Be Doing:
Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.
Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.
Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.