לוח משרות דרושים הייטק תוכנה לדוברי שפות

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are looking for a Turkish Speaker Technical Customer Success Manager to join our Customer Experience team. In this role, you will serve as the primary point of contact for our Turkish broker, managing the full post-release customer lifecycle, including ongoing account management, new requests, and close collaboration with internal teams.

In this role you will:
Develop strong customer relationships and maintain fluent communication with our main Turkish broker

As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.

Receive all new development request and follow until delivered to the client

Follow implementation of new products to make sure they are functioning correctly and used as they should

Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement

Provide insights to customers to ensure that they get the most out of what we have to offer

Represent the voice of the customer within other departments in the company, to provide valid input

Work closely with product, R&D, support and management teams

We are looking for a Technical Presale Engineer with a strong technical orientation in cyber security and networking.
The ideal candidate has 2-4 years of customer-facing experience (e.g., presales, solutionarchitects, technical account managers, training, or consulting), and a willingness to travel.
The role is ideal for people who combine strong technical knowledge with an energetic attitude and the ability to build strong client relationships.
:Responsibilities
We are looking for a Technical Presale Engineer with a strong technical orientation in
cyber security and networking. The ideal candidate has 2-4 years of customer-facing experience (e.g., presales, solutionarchitects, technical account managers, training, or consulting), and a willingness to travel.
The role is ideal for people who combine strong technical knowledge with an energetic attitude and the ability to build strong client relationships.
You will help execute technical presales processes and contribute as a trusted client advisor, ensuring successful solution delivery and long-term customer satisfaction.
We work in a high-paced environment, with frequently changing priorities. Hence a high degree of flexibility and adaptability is required.

We are looking for a French Speaking, Business Development Representative to join our team.

What you will be doing:
looking for a talented and entrepreneurial individual to join our Business Development Representative (BDR) team, to contribute to our rapid revenue growth.

BDRs play a critical role in driving sales by generating qualified leads from both inbound and outbound sources, profiling prospective clients, and providing valuable feedback on the effectiveness of our sales and marketing campaigns.

As a Business Development Representative (BDR), you are the tip of the spear for our sales efforts, revenue generation, growth, and success.

You will use your personality, communication skills, and the training we provide you, to develop those conversations into Sales Accepted Leads (SALs)

*We provide a complete sales & prospecting tech stack to enable your success

*We deliver a complete Onboarding program to enable your success in the role Our comp plan is extremely competitive



Develop a targeted list of prospects as well as qualify inbound leads according to the established framework

Conduct lead generation activities following best practices and processes provided in the sales development playbook, and provide feedback for process improvement based on insights gathered from the field

Effectively communicate value and offerings to prospects across a companys I/T organization. OR I/T professionals through a companys I/T department

Partner with assigned Account Executives to develop your territory

Consistently achieve assigned quotas and performance goals

Update and maintain prospect information and sales activities on systems such as Outreach and Salesforce

Provide Account Executives with detailed notes on prospect interactions

Continually seek knowledge on industry best practices and product offerings

We are looking for a German Speaking, Business Development Representative to join our team.

What you will be doing:

looking for a talented and entrepreneurial individual to join our Business Development Representative (BDR) team, to contribute to our rapid revenue growth.

BDRs play a critical role in driving sales by generating qualified leads from both inbound and outbound sources, profiling prospective clients, and providing valuable feedback on the effectiveness of our sales and marketing campaigns.

As a Business Development Representative (BDR), you are the tip of the spear for our sales efforts, revenue generation, growth, and success.

You will use your personality, communication skills, and the training we provide you, to develop those conversations into Sales Accepted Leads (SALs)

*We provide a complete sales & prospecting tech stack to enable your success

*We deliver a complete Onboarding program to enable your success in the role Our comp plan is extremely competitive



Develop a targeted list of prospects as well as qualify inbound leads according to the established framework

Conduct lead generation activities following best practices and processes provided in the sales development playbook, and provide feedback for process improvement based on insights gathered from the field

Effectively communicate value and offerings to prospects across a companys I/T organization. OR I/T professionals through a companys I/T department

Partner with assigned Account Executives to develop your territory

Consistently achieve assigned quotas and performance goals

Update and maintain prospect information and sales activities on systems such as Outreach and Salesforce

Provide Account Executives with detailed notes on prospect interactions

Continually seek knowledge on industry best practices and product offerings