Required Technical Architect II - German Speaking
As a Technical Architect, you will play a critical role in helping customers deploy and integrate our SaaS product. We lead the technical delivery, infrastructure, and technical strategy, ensuring the successful deployment, implementation, and expansion to drive effective digital adoption.
Youll act as both a technical expert and a quarterback-leading customers through complex deployments with confidence, clarity, and care. Youll work closely with customers to understand their technical requirements, provide hands-on support, and ensure seamless implementation of our platform within their environments. Youll also partner with product management, engineering, and support to align technical decisions with our overall product strategy. Youll be expected to communicate proactively, drive progress with urgency, and stay adaptable in fast-moving or ambiguous situations.
What you'll own:
Be a trusted technical leader for your customers-know your domain, drive momentum, remove roadblocks, and ensure no one feels unsupported.
Deploy and integrate our SaaS product into customer environments:
Connect with identity providers
Configure browser extensions
Ensure smooth end-to-end workflows
Take full ownership of your work, communicate clearly, and flag risks or blockers early.
Provide technical guidance and hands-on support throughout the deployment lifecycle, including:
Troubleshoot deployment issues
Work directly with customers on configuring API integrations with the platform
Browser/OS compatibility and performance
Collaborate cross-functionally with product, engineering, and support. Bridge gaps, facilitate conversations, and calibrate with other teams to drive alignment.
Write and maintain technical documentation (installation guides, configuration guides, troubleshooting materials).
Help customers understand how the platform works technically-including infrastructure, privacy, and security.
Build relationships grounded in trust and empathy. Know your customers and advocate for them internally.
Requirements: Technical Skills:
Experience with web technologies: JavaScript, HTML, CSS
Knowledge of Chromium-based extension APIs and permissions
Hands-on experience with software deployment (Windows, MacOS, VDI)
Understanding of mass deployment tools and policies
Experience with identity management protocols (OAuth, OIDC, SSO, MFA)
API integration experience and SaaS platform understanding
Working knowledge of tools like JIRA and internal knowledge bases
Soft Skills:
Skilled communicator adept at setting expectations, sharing proactive updates, and listening with empathy; able to tailor messaging effectively for different audiences, including C-level, technical, and business groups.
Ability to navigate ambiguity and adapt when clear processes dont exist
Capable of translating customer needs into technical requirements
Driven and fast-moving-you follow through quickly and dont let blockers slow you down
Collaborative, cross-functional mindset-were one team, and we support each other
Education:
Bachelors degree in Computer Science, Engineering, or a related field.
** Native or bilingual proficiency in German, alongside excellent written and verbal communication skills in English - a must!
This position is open to all candidates.