לוח משרות דרושים Tier 3 תומך/ת טכני/ת

Requirements:
5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers must
Strong expertise in network protocols, VPNs, and troubleshooting must
Experience with software debugging, log analysis, and scripting (Python/Bash) must
Excellent communication skills and ability to work in a fast-paced, team-oriented environment must
Experience with Linux, SaaS environments, cloud environments, and networking technologies strong advantage
Familiarity with IPsec protocols, VPN tunnels, Wireshark, and BGP advantage
Highly customer-oriented, with a focus on customer satisfaction beyond just technical resolution
Self-motivated and capable of quickly learning new technologies
Ability to multi-task and work independently under pressure
Join us and be part of a dynamic team driving innovation in secure access solutions!

Requirements:
Bachelors degree in biomedical, Electrical, Mechanical Engineering, or a related field. 7+ years of experience in a Tier 3 or equivalent Technical Support role, preferably in the medical device or imaging industry. Strong understanding of Medical Imaging Systems and their integration with external hardware and software. Proven hands-on experience troubleshooting complex electromechanical systems. Skilled in interpreting system logs, error codes, and performance data to identify root causes. Process-oriented mindset with a focus on quality, consistency, and continuous improvement. Experienced with CRM systems. Excellent verbal and written communication skills in English. Strong technical writing skills for documentation and knowledge base creation. Demonstrated ability to train and mentor junior engineers and field service teams. Fast, self-directed learner with ability to grasp new technologies and workflows. Team player with proactive, customer-focused attitude and strong interpersonal skills. Ability to work independently and collaboratively in a global environment. Willingness to travel internationally on short notice (up to 20%).
Advantages::
Hands-on experience with MRI systems from major manufacturers (e.g., GE, Siemens, Philips). Experience working in hospital or clinical environments. Skilled in BI systems and Excel VBA for data analysis and reporting. Lean/Six Sigma certification or experience in continuous improvement projects.

Requirements:
Practical Engineer / Computer Science / B.Sc.
Experience and deep understanding with Network Protocols (L2, L3)
Experience in Telecom Industry advantage
Experience in SIP, VoIP, Cloud, Virtualization advantage
Experience with dockers/cloud-based environments strong advantage
Troubleshooting experience
Excellent communication and interpersonal skills
Ability to handle multiple priorities
Team player and a fast learner
Good English, both written and verbal communication

Requirements:
* 5 years of experience in managing system and communication systems in large organizations
* Experience working with Windows and Linux servers
* Experience in writing scripts and automation (PowerShell, Bash).
* Experience working with virtualization systems (Nutanix, VMware, Hyper-V)
* Experience working with storage and backup systems (NetApp, Commvault)
* Experience working with Microsoft cloud services (Azure)

Requirements:
5+ years in technical support, DevOps, or software engineering roles

Solid troubleshooting skills in complex environments (APIs, integrations, data pipelines)

Strong communication and collaboration skills able to speak both developer and user

Ability to work flexible hours and support cross-time-zone teams

Comfortable with logs, metrics, monitoring tools, and root cause analysis

Customer-first mindset with a passion for solving problems and making things better

Requirements:
2+ years of experience as a Support Engineer in a SaaS environment (Tier 2/Tier 3) - Must.
Experience with logging and reporting tools (Tableau / Sumo Logic / Grafana) - Must.
Advanced SQL skills - Must.
Fluent English - Must.
Experience with support processes and reporting systems (Jira, Zendesk, Bugzilla, TFS etc.) - Must.
Experience in manual QA - Advantage.
Relevant academic degree - Advantage.
Background in Fintech Advantage
Strong attention to detail.