לוח משרות דרושים Tier 3 תומך/ת טכני/ת

Requirements:
3+ years of experience leading a technical support or engineering team ideally Tier 3 or similar escalation teams.
5+ years of hands-on experience in technical support or customer engineering, preferably in B2B SaaS, cybersecurity, or networking.
Deep knowledge of network protocols, VPNs (IPsec, SSL), BGP, firewalls, and cloud networking must.
Strong experience with Linux, scripting (Python/Bash), log analysis, and troubleshooting distributed systems.
Proven ability to guide teams under pressure, manage multiple priorities, and maintain technical depth.
Excellent communication and collaboration skills, with the ability to engage globally and cross-functionally.
Highly customer-oriented mindset with a drive for excellence and accountability.
Experience in managing remote or global teams strong advantage.
Fluent in English (spoken and written).

Requirements:
At least 7 years of experience in Operations / Production / NOC Tier 2-3 required Experience with IIS required Experience in operating application systems integrated with databases (SQL/ OraclegreenTxtBg!) required Experience working with Windows and Linux required Scripting experience (PowerShell / Bash / PythongreenTxtBg!) required Experience with cloud services (Azure / AWS) required Experience with Docker / Kubernetes required Good level of English required
Experience with monitoring tools (Grafana, ELK, AppDynamics) advantage Experience with Jenkins advantage.

Requirements:
5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers must
Strong expertise in network protocols, VPNs, and troubleshooting must
Experience with software debugging, log analysis, and scripting (Python/Bash) must
Excellent communication skills and ability to work in a fast-paced, team-oriented environment must
Experience with Linux, SaaS environments, cloud environments, and networking technologies strong advantage
Familiarity with IPsec protocols, VPN tunnels, Wireshark, and BGP advantage
Highly customer-oriented, with a focus on customer satisfaction beyond just technical resolution
Self-motivated and capable of quickly learning new technologies
Ability to multi-task and work independently under pressure.

Requirements:
Requirements:

Bachelors degree in biomedical, Electrical, Mechanical Engineering, or a related field.

7+ years of experience in a Tier 3 or equivalent technical support role, preferably in the medical device or imaging industry.

Strong understanding of Medical Imaging Systems and their integration with external hardware and software.

Proven hands-on experience troubleshooting complex electromechanical systems.

Skilled in interpreting system logs, error codes, and performance data to identify root causes.

Process-oriented mindset with a focus on quality, consistency, and continuous improvement.

Experienced with CRM systems.

Excellent verbal and written communication skills in English.

Strong technical writing skills for documentation and knowledge base creation.

Demonstrated ability to train and mentor junior engineers and field service teams.

Fast, self-directed learner with ability to grasp new technologies and workflows.

Team player with proactive, customer-focused attitude and strong interpersonal skills.

Ability to work independently and collaboratively in a global environment.

Willingness to travel internationally on short notice (up to 20%).

Advantages:

Hands-on experience with MRI systems from major manufacturers (e.g., GE, Siemens, Philips).

Experience working in hospital or clinical environments.

Skilled in BI systems and Excel VBA for data analysis and reporting.

Lean/Six Sigma certification or experience in continuous improvement projects.

Requirements:
2+ years of experience as a Support Engineer in a SaaS environment (Tier 2/Tier 3) - Must.
Experience with logging and reporting tools (Tableau / Sumo Logic / Grafana) - Must.
Advanced SQL skills - Must.
Fluent English - Must.
Experience with support processes and reporting systems (Jira, Zendesk, Bugzilla, TFS etc.) - Must.
Experience in manual QA - Advantage.
Relevant academic degree - Advantage.
Background in Fintech Advantage
Strong attention to detail.

Requirements:
Bachelors degree in biomedical, Electrical, Mechanical Engineering, or a related field. 7+ years of experience in a Tier 3 or equivalent Technical Support role, preferably in the medical device or imaging industry. Strong understanding of Medical Imaging Systems and their integration with external hardware and software. Proven hands-on experience troubleshooting complex electromechanical systems. Skilled in interpreting system logs, error codes, and performance data to identify root causes. Process-oriented mindset with a focus on quality, consistency, and continuous improvement. Experienced with CRM systems. Excellent verbal and written communication skills in English. Strong technical writing skills for documentation and knowledge base creation. Demonstrated ability to train and mentor junior engineers and field service teams. Fast, self-directed learner with ability to grasp new technologies and workflows. Team player with proactive, customer-focused attitude and strong interpersonal skills. Ability to work independently and collaboratively in a global environment. Willingness to travel internationally on short notice (up to 20%).
Advantages::
Hands-on experience with MRI systems from major manufacturers (e.g., GE, Siemens, Philips). Experience working in hospital or clinical environments. Skilled in BI systems and Excel VBA for data analysis and reporting. Lean/Six Sigma certification or experience in continuous improvement projects.