לוח משרות דרושים Tier 3 תומך/ת טכני/ת, לחיפוש זה נמצאו 12 משרות

we are a global leader in autonomous drone solutions, delivering fully automated aerial systems for industrial, security, and critical infrastructure applications. Our operations combine advanced robotics, software, communications, and mission-critical field deployments to provide reliable autonomous drone services worldwide.
As we expand our operational capabilities, we are building a dedicated Tier 3 Integration & Support team focused on advanced troubleshooting, system integration, operational excellence and continuous improvement across customer deployments and internal systems.
We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.
The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.
Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment
Support integration of our company systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence
Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration
Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives.

we are looking for a Support Engineer Tier 3.
The Cymulate R&D team are the crucial behind-the-scenes wonders who bring our powerful products to life before releasing them into the world. They are constantly asking how things can be improved, solved, or made easier for our customers. There's no challenge they'll back down from, and we'd never want them to!
What You Will Do?
Serve as the final escalation point for complex and critical production issues
Take a proactive role in identifying recurring issues, weak points, and improvement opportunities
Push for high-quality, long-term solutions, not just short-term fixes
Work side-by-side with R&D engineers on debugging, root cause analysis, and permanent fixes
Investigate issues across backend services, databases, agents, and customer environments
Perform deep analysis of application, system, and agent logs
Troubleshoot customer-side agents running as services
Analyze and resolve performance, scalability, and stability issues
Investigate networking and connectivity issues, including proxies and firewalls
Provide technical guidance and mentoring to Tier 2 support engineers
Document root causes, technical findings, and recommended solutions

Required IT Support Specialist (Tier III)
We deliver AI-powered sales training to enterprise customers worldwide. As our IT Support Specialist, you will lead the company's IT function as a one-person team within DevOps, supporting employees across Israel, the US, and EMEA. Serving enterprise customers means enterprise-grade expectations land on a startup-sized function: the role spans day-to-day support through to strategic projects that keep the company secure, compliant, and productive.
Responsibilities:
Manage the Windows and macOS device fleet through Microsoft Intune, including hardware provisioning and office infrastructure (networking, meeting rooms)
Administer identity and access in Microsoft Entra ID, including Conditional Access, MFA, and SSO/SCIM
Operate security tooling, including Microsoft Defender, patch management, and email authentication (DMARC/DKIM), and lead the response to security incidents
Administer the company's SaaS and AI tools (Claude, Microsoft Copilot, Cursor, MCP integrations), covering provisioning, licensing, and approval
Manage employee access to cloud platforms and internal systems (GCP, Azure, GitHub, VPN)
Support ISO 27001, ISO 42001, and SOC 2 compliance, including audits, access reviews, and security awareness training
Own the onboarding and offboarding process, ensuring new hires are fully equipped before their first day
Manage the IT service desk (Jira Service Management) and maintain the IT knowledge base
Automate recurring tasks using Python, PowerShell, and the Microsoft Graph API
Manage IT vendors, licensing, and associated costs.