We are seeking an experienced People Planning Solution Architect to join our Customer Success Solutions Architect team. In this pivotal role, youll develop a deep expertise in our Workforce Planning (WFP) module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a People Planning Solution Architect, youll be a trusted advisor and strategic partner to both our clients and internal teams. Youll collaborate closely with Product, Customer Success, and R&D to ensure the WFP roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of workforce planning, mitigate risk, and ensure organizational agility.
Youll lead client conversations on WFP best practices, scenario planning, process optimization, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across, youll make workforce planning a true strategic lever for our clients success.
Job responsibilities
What will you do?
Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs, providing expert guidance on all core Workforce Planning features, especially Position Management, Job Catalog, event planning, position, budget data structure and permissions configuration. Youll advise on best practices for setting up and scaling the WFP module, support clients in optimizing their workforce data for planning and analytics, and help ensure that permissions and workflows are configured to maximize engagement, data quality, and adoption.
Requirements: Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
2-3 years of experience in a technical, customer-facing role, such as Solution Architect, Implementation Manager, or Customer Engineer- preferably within the HR Tech or SaaS space (background in HR, HR Tech implementation is preferred).
Mandatory: Hands-on experience designing or implementing Headcount / Workforce Planning processes within HR, Finance, or people-related systems.
Experience designing, implementing, or optimizing Job Catalogs/job architectures as part of workforce planning solutions. Ability to map business roles and requirements into a Job Catalog framework to support scalable planning and accurate reporting.
Customer-Centric Problem Solver: Passionate about understanding customer challenges and translating them into scalable solutions.
Cross-Functional Collaborator: Able to bridge technical and non-technical stakeholders - partnering effectively with Product, CSMs, and Enablement.
Strategic & Proactive Mindset: Aligns short-term solution design with long-term platform scalability and resilience.
Strong organizational skills, adaptability, and ownership mindset - thrives in a fast-paced, collaborative environment.
Strong analytical and problem-solving skills.
Bonus
Deep understanding of workforce planning concepts and their application in a SaaS environment: Direct experience managing workforce planning processes or leading WFP initiatives in previous companies and experience working with both CFO & CPO offices.
Hands-on experience with Job Catalog setup, job architecture, or job leveling within any workforce planning or HRIS system.
Experience in workforce analytics, headcount modeling, or budgeting tools.
SaaS industry and HRIS/FP&A experience.
Familiarity with common HRIS systems (e.g., Success Factors, Workday, Bamboo) is an advantage.
Knowledge or practical experience in AI technologies is an advantage.
Experience influencing product direction or participating in roadmap discussions is a plus.
This position is open to all candidates.