לוח משרות דרושים מנהל תמיכה משרה מלאה

A fintech + AI startup building a global fraud-free commerce ecosystem are seeking a Commercial Support & Service Manager to build and lead a world-class support organization from the ground up. The role includes owning the end-to-end merchant experience, designing operational frameworks, and guiding the team as the company scales globally.
This isnt your classic technical support role. If your background is mainly Tier 13 IT support, helpdesk work, or deep systems/debugging troubleshooting, this probably wont be the best match. In this role, youll be partnering with our merchants, not handling internal systems or infrastructure issues.
The company is located in Modi'in, central Israel. Hybrid work model.
Responsibilities:
Lead all support activities including inbound support, service delivery, triage, escalations, and performance management
Define SLAs, communication standards, and quality expectations to ensure consistent, high-quality merchant interactions
Manage and mentor a remote team, including training, QA, and coaching systems
Build workflows, documentation, escalation paths, and operational frameworks for a mature support function
Collaborate with Product, Customer Success, Onboarding, and Operations to resolve friction and improve the merchant journey
Analyze recurring issues, provide actionable insights, and support product improvements.

Support Manager- Come and join us! We are a pioneering tech company in the field of Sport Analytics. We use machine learning, predictive models, and statistical algorithms to analyze and forecast full game outcomes
We are seeking a talented hands-on Support Manager to help keep our support team running smoothly. This role is all about keeping things on track, supporting our team during busy shifts, and making sure our customers get the best service possible. If you're a problem-solver who enjoys working closely with a small team, we’d love to have you on board! What You’ll Be Doing:
* Running the show during your shift—keeping things organized and making sure our support team is on top of things.
* Helping the team handle customer inquiries and jumping in when complex issues arise.
* Monitoring response times to ensure we meet our service standards.
* leading team members to help them improve and grow.
* Handling any urgent problems that pop up and finding quick solutions.
* Communicating with other teams to ensure smooth workflows.
* Coming up with ideas to improve our processes and customer experience.

We are looking for a Customer Field/Support Manager for post-sale activities.
The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of our company at the customers site.
Responsibilities:
Provide Tier 1-3 level support including reproduction and documentation of system events.
Lead, mentor, and motivate the support teams, ensuring they have the tools, knowledge, and support needed to provide outstanding customer service.
Monitor and manage day-to-day support activities, including ticket management, issue resolution, and service level adherence.
Onsite and Remote installation Worldwide.
Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
Perform onsite customer training during initial installation and ongoing as required.
Collaborate with customers to engineer effective solutions incorporating our product.
Collaborate with the Pre-Sales and Sales Team as needed to educate as well as get customer needs/requirements.
Monitor all assigned cases for customer support and update all activities on the company tracking system.
Documents service and installation actions by completing forms, reports, logs, and records.

We are looking for a Customer Field/Support Manager for post-sale activities.
The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of our company at the customers site.
Responsibilities:
Provide Tier 1-3 level support including reproduction and documentation of system events.
Lead, mentor, and motivate the support teams, ensuring they have the tools, knowledge, and support needed to provide outstanding customer service.
Monitor and manage day-to-day support activities, including ticket management, issue resolution, and service level adherence.
Onsite and Remote installation Worldwide.
Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
Perform onsite customer training during initial installation and ongoing as required.
Collaborate with customers to engineer effective solutions incorporating our product.
Collaborate with the Pre-Sales and Sales Team as needed to educate as well as get customer needs/requirements.
Monitor all assigned cases for customer support and update all activities on the company tracking system.
Documents service and installation actions by completing forms, reports, logs, and records.

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. We are looking for a talented Technical Manager to join our team!
The Technical Manager leads the technical engagement with customers, collaborating closely with internal departments to develop and deliver comprehensive solutions tailored to meet customer needs.
Key Responsibilities
Customer Engagement and Requirements Analysis:
Engage with potential and current customers early on to understand their operational and technical requirements.
Assess and provide tailored solutions that align with customers needs.
Pre-Sales Technical Authority:
Prepare the technical and operational components of proposals and responses to customers.
Lead and conduct product demonstrations to showcase the capabilities and advantages of our companys solutions.
Assist and advise the Business Development Group with technical insights and recommendations.
Technical Risks and Opportunities Analysis and Management:
Identify and analyze potential technical risks and opportunities associated with customer projects and internal processes.
Manage risk mitigation strategies to ensure project success and customer satisfaction.
Take part in the LOB strategy definition and execution:
Conduct comprehensive competitor monitoring and analysis to understand market trends and competitor offerings, identify gaps and differentiators.
Utilize findings to improve our companys competitive offerings, initiate development of new capabilities and inform strategic decisions.
Programs Technical Documentation
Maintaining program technical documentation (Specifications, Design Documents, Interface Control Documents, etc.)
Manage the development and delivery of technical manuals and training to the customer
Program Management Support:
Interpret and communicate the technical aspects of projects or requests to Program Managers.
Oversee the delivery process.
Manage the technical aspects of 3rd party development programs.
System Integration and Deployment:
Lead the integration processes with customers and external systems.
Manage the fielding phase, including user acceptance tests, installation, and evaluation processes.
Collaboration and Coordination:
Work closely with our company's internal teams to ensure alignment and effective communication throughout the project lifecycle.

We are looking for a Global Support Manager.
Key Responsibilities:
Strategic Leadership:
Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development:
Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence:
Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience:
Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

Lead a Lab support team: setting goals, KPIs, controlling SLA, managing priorities.
Lab equipment planning, purchasing and accounting.
Planning new installations and supporting existing setup.
Designing and configuring Networking.
Perform monitoring, maintenance, cleaning the labs.
Communicate with R D Teams, local IT, local contractors to build and configure the Lab.
Report status and progress on lab activities to management on frequent cadence.
Manage ETAs and users expectations.
Control patching, cabling, electricity, air conditioning, water and fire protection.
Distribute, install and connect equipment physically in the lab: switches, servers, RPDs, CMs, PON equipment.
Maintain Labs Storage, virtual platform and backups.
Maintain setups and equipment documentation: Confluence, Jira, Visio, Etc.
Working on automation and Lab improvements

DRS RADA is a global pioneer for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a RMA Manager at DRS RADA Technologies! Key Responsibilities:
* Manage the Service calls and RMA processes ,systems and tools
* Define and manage Service’s KPI’s
* Coordinate company’s resources for achieving SLA commitments
* Manage sales administration activities