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Required Automation Operations Specialist
Join our innovative team as an Automation Operations Specialist and become a driving force in optimizing our business processes through cutting-edge automation. In this dynamic role, you will be responsible for ensuring the stability, performance, and continuous improvement of our operational systems. You will serve as the essential link between our internal customers, developers, technical operations, and management, fostering a collaborative environment that delivers excellence.
This role offers an exciting opportunity to work at the intersection of technology and business, driving impactful changes that directly contribute to our companys success. If you are passionate about operational excellence and automation innovation, we invite you to be part of our forward-thinking team.
Responsibilities and Duties:
Systems Monitoring: Oversee production processes and systems to ensure peak performance and reliability.
Incident Management: Quickly investigate and resolve production incidents, ensuring minimal disruption to business operations.
Maintenance Coordination: Lead production maintenance efforts to proactively prevent issues and optimize system performance.
Cross-functional leadership: Act as a representative of the team in high-level operational meetings, effectively communicating insights and recommendations.
Deployment and Release Management: Manage the deployment and release processes to ensure smooth transitions and minimal downtime.
User Acceptance Testing (UAT): Play a leading role in UAT sessions, ensuring that new systems meet both technical and business requirements.
Documentation: Contribute to technical documentation and interpret both business and technical requirement documents to support operational excellence.

Were looking for a Customer Experience Team Lead to manage and mentor a team of agents in Israel as part of our global CX team.
In this role, youll oversee daily operations, ensure smooth shift coverage, and maintain high-quality customer interactions. Youll also play a critical role in coaching, mentoring, and developing agents, handling escalations, and ensuring we meet our KPIs.
Responsibilities
Team Management: Lead, mentor, and support a team of 10-15 CX agents.
Quality Assurance & Coaching: Conduct regular QA reviews and coaching sessions to improve agent performance.
Shift & Volume Management: Oversee work schedules, optimize shift coverage, and ensure efficient handling of customer interactions.
Escalation Handling: assist our Seniors and front line with escalations and manager calls.
Performance Tracking: Monitor key metrics and team performance, ensuring we meet our KPI and drive efficiency.
Professional Growth: Guide and develop agents, helping them advance their careers and enhance their expertise.