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Required Cloud - Customer Success Engineer
As a Cloud Customer Success Engineer, you will be regarded as a technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the AI OS across the world's leading public and private cloud platforms.
Key Responsibilities:
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).
Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the AI OS itself.
Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability.
OnPrem/Hybrid Integration: Work with customers to integrate our Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures.
Cross-Functional Collaboration: Partner with our engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities

We are looking for a Service Reliability Engineer to support our enterprise-grade SaaS Meeting Intelligence solution, working closely with enterprise customers, partners, and internal teams to deliver measurable value.
You will join a dynamic R&D group developing AI-powered UC recording SaaS solutions, and provide expert support for complex production issues in collaboration with field engineers, R&D, and customers.
This is a hands-on role requiring strong troubleshooting skills, a passion for learning new technologies, and ownership of service reliability and quality.
The position is based in Israel, as part of a global SRE team with members in the USA and Israel.
Your mission:
Investigate, troubleshoot, and resolve complex production issues and escalations
Monitor production systems and proactively identify potential reliability risks
Participate in a 24/7 on-call rotation to support critical incidents
Work closely with R&D, QA, PM, CSM, and other teams to resolve issues and improve system reliability
Collaborate directly with customers on technical escalations on a regular basis
Analyze incidents, perform root cause analysis, and contribute to post-incident reviews
Follow and contribute to troubleshooting protocols and best practices
Maintain and improve monitoring, alerting, and observability tools
Create and maintain internal environments for testing and troubleshooting
Document solutions and contribute to internal and customer-facing knowledge bases
Support training activities for service teams when required.

Required Senior Production Service Developer
Job Description
Maintains production infrastructure, platforms and services. Works independently with other teams in the organization and provides solutions for their needs. Designs and implements new, scalable solutions for fast changing environments with oversight from senior team members. Performs deep drill down analysis into production support operations and provides necessary fixes. Independently Investigates errors and recommends changes to enhance troubleshooting processes. Builds and implements standard to moderately complex enhancements to resolve defects. Monitors and brings in new ideas to improve production infrastructure, platforms, and/or services. Participates in stakeholders meetings and works on the design, development, configuration, implementing, of enterprise supporting systems. Identifies server architecture and networking solutions. Conducts moderately complex code and architecture reviews and resolves performance and scalability issues to improve products and services.
Key Responsibilities
Production Infrastructure:
-Maintains the production infrastructure, platforms, and services which support the growing client base as well as designs and implements highly scalable environments.
-Works independently with other teams in the organization and provides solutions for their needs.
-Designs and implements new, scalable solutions for fast changing environments with moderately complex needs in various fields (e.g., configuration deployments, monitoring, and logging) with oversight from senior team members.
Troubleshooting, Testing, and Improvements - Drilldown Analysis/Troubleshooting:
-Performs deep drill down analysis into production support operations and provides necessary fixes.
-Investigates errors, debugs source code and performance bottlenecks, and independently provides root cause analysis (RCA) if needed.
-Recommends changes to enhance troubleshooting processes.
Troubleshooting, Testing, and Improvements - Testing and Improvements:
-Builds and implements standard to moderately complex enhancements (e.g., automating alerts) and resolves complex defects.
-Globally works with cross functional teams to ensure service health with pre-production testing of new releases, post-change validation, and automation work to improve the testing.
-Monitors and brings in new ideas for the improvement of production infrastructure, platforms, and/or services.
-Creates user acceptance test plans.
System Design and Architecture - System Design:
-Works on the design, development, configuration, implementing, and/or deployment of enterprise supporting systems.
-Works with external or internal customers to implement large scale solutions, business process architecture, application system design, and implementation.
-Participates in stakeholders meetings for requirements gathering.
System Design and Architecture - System Architecture:
-Identifies solutions in experience of application or server architecture and networking.
-Collaborates with senior partners in the development of architecture standards and practices.
Product/Service Development:
-Independently collaborates on the design, development, and enhancement of new and existing products and services from inception and design through business feature requirements.
-Conducts moderately complex code and architecture reviews of the products and services.
-Resolves performance and scalability issues related to products and services.
-Identifies opportunities to improve health, scalability, and resiliency of products and services.