Our smART+™ platform is a sensor-based feeding system for intensive care unit (ICU) patients. It aims to prevent life-threatening complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. We recently introduced Nutrition Management 2.0™, which is a comprehensive, guideline-driven approach that aims to improve nutrition while reducing feeding complications. Combined with our smART+™ platform, it monitors, analyses, and prevents malnutrition and gastric aspirations in real time. By improving nutrition and achieving 100% feeding efficiency, the smART+™ platform greatly reduces hospital-acquired complications and speeds up ICU patient recovery. As a Service Engineer at ART MEDICAL, you are vital to ensuring the operational excellence and reliability of our smART+™ platform within ICU rooms across client facilities. Specializing in technical support, your role encompasses a wide range of responsibilities, from installation to ongoing maintenance of all ART MEDICAL products. Key Responsibilities:
* Provide both remote and on-site technical support, perform installations, preventive and corrective maintenance for the smART+™ platform specifically within ICU environments.
* Utilize the company's proprietary technician software (TechSoft) to deliver efficient remote support for the smART+™ platform products.
* Resolve technical issues efficiently, documenting troubleshooting steps and outcomes in the company database to maintain high accuracy in service records.
* Conduct training sessions for service personnel and distributors, focusing on the technical maintenance and operation of the smART+™ platform to ensure consistent, high-quality support in ICU settings.
* Develop and maintain comprehensive service documentation, including detailed service and installation manuals, to standardize maintenance procedures and ensure clarity and consistency.
Requirements: * B.Sc. or Practical degree in Biomedical/Electrical Engineering, or a closely related field.
* 2+ years of experience in field service engineering, preferably in the medical device industry or A Biomedical -engineer degree with experience in MDA (Magen David Adom)/ Military paramedic/ Ambulance driver, etc.
* Demonstrated expertise in technical maintenance, troubleshooting, and repair of medical devices and software, particularly in ICU settings.
* Proven ability to work collaboratively in cross-functional teams, with a strong commitment to achieving shared objectives and delivering excellent outcomes.
* Work experience with CRM systems (Priority, etc.)
* Native or bilingual proficiency in English.
* Flexibility to work unconventional hours, including 24/7 shifts.
* Ability to travel both domestically and internationally to provide onsite support.
* Must be comfortable working in the ICU Hospital’s area.
* Very good human relationship with a lot of patient to various cultures.
This position is open to all candidates.