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We are looking for a IT - Field Services Engineer.
you will:
Support ongoing client incidents.
maintain Microsoft Windows-based network environment, smartphones, IP phones, and printers.
manage projects in IT and implement them.

We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities:
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
Documentation: Create and maintain documentation for all automation processes and workflows.
Training and Support: Train and support customer success team members on new automation tools and processes.

We are looking to hire an experienced Solutions Engineer in the field of Mobile Satellite Communications (SATCOM) antenna system growing business line to work alongside our passionate sales team for Land, Maritime and Airborne applications. You will be required to conduct meetings with our prospects and customers, draft and deliver presentations, demonstrate the features of company products, manage, and write winning proposals including detailed block diagrams and key features.
To ensure success, you should have in-depth knowledge of complex systems that includes mechanics, software, electronics and RF, and high-level communications and writing skills in English and Hebrew.
The ability to understand customer requirements, determine the best solutions and effectively communicate the value proposition of those solutions are critical skills.
This is a key position that will bare impact on the companys growth and ability to do business.
Responsibilities:
Solutions Engineer is subject matter experts (SME) with specialized technology experience in complex systems, which involves mechanics, electronics, software and RF.
The processes of preparation of all assigned proposals, from requirement analysis and Bid-No-Bid processes, through solution/offering concept, proposal integration and write-up, and up to completion of the proposal documentation, risk analysis, competition analysis, costing and presentation to the customer.
Work closely with technical specialists, product managers, subcontractors / potential 3rd party solution partners, sales, finance, R&D, operations, executive team and with other company team members.
Ensure that the proposal conforms to the requirements, instructions, evaluation criteria and the SOW.
Develop and maintain proposal generation processes and tools, as well as proposal templates.
The Solutions Engineer must be well-versed in the selling companys portfolio of products and services and keep up with new technologies entering the market.
Provides coaching and professional development to the sales team member associates to enhance their product knowledge, technical acumen, and technical sales skills.
Perform Link Budget Analysis.