לוח משרות דרושים Customer Success Manager לדוברי שפות

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are looking for a Turkish Speaker Technical Customer Success Manager to join our Customer Experience team. In this role, you will serve as the primary point of contact for our Turkish broker, managing the full post-release customer lifecycle, including ongoing account management, new requests, and close collaboration with internal teams.

In this role you will:
Develop strong customer relationships and maintain fluent communication with our main Turkish broker

As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.

Receive all new development request and follow until delivered to the client

Follow implementation of new products to make sure they are functioning correctly and used as they should

Act as the main stack holder for high touch communication with the Turkish broker to optimize communication and engagement

Provide insights to customers to ensure that they get the most out of what we have to offer

Represent the voice of the customer within other departments in the company, to provide valid input

Work closely with product, R&D, support and management teams