לוח משרות דרושים Customer Success Manager לדוברי שפות

A leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager, Spanish speaker.
The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of our cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews.
As a CSM you are responsible for managing a portfolio of customer accounts.
You need to build a strong relationship with your customers and ensure regular engagement with the customer.
Engagement framework:
Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan
Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources
Reviews with score cards linked to the customers business objectives
Coordinate internal resources to ensure customers business needs are met
Support local teams sessions with the customer during major events and incidents
follow up and log interactions with your customers
Plan and execute upsell and cross sell activities.

Were looking for a Rockstar Customer Success Manager..
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
What You'll Own
Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score.
Educate customers on the most relevant features of their specific requirements.
Understand your customers industry trends, challenges with digital adoption, and current and potential use cases .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.