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The Sales and service business operations team is looking for a service Operations Specialist to support our service teams as we manage company growth and the service business expansion and to assist global service leadership in business data management with the day to day service administration and operational tasks.
This role is an integral part to the service organization enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions
What will you be doing::
Be responsible for the design, maintenance, administration, and support of CRM platform, including customization of objects, fields, record types, page layouts and validation rules, workflows, process builder and flows, managing user setup, profiles, and roles, reports, and dashboards.
Perform data load and build reports, dashboards, and metrics, in addition to monitoring the quality, integrity, and validity of the data reported
Identify and resolve system failures to meet business needs, by leading revisions to business processes.
Support users in their day-to-day tasks.
Manage and expand relationships with internal and outsourced development partners on engineering design and development.
Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA.
Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control delivery, revenue, forecast, etc.

We are seeking a motivated Junior Production Planner to join our Operations team as a temporary position for 6 months (that may become a permanent position in the future). In this role, you will play a key part in our manufacturing process, responsible for issuing work orders, monitoring production execution, and ensuring that our complex hardware portfolio is delivered on time and to the highest standards.
Key Responsibilities:
Work Order Issuance: Generate and release Work Orders (WOs) to the production floor based on the production plan.
Production Monitoring: Closely monitor the manufacturing process to ensure WOs are completed on time and according to specifications.
Execution Follow-up: Track daily production output and address any delays or bottlenecks in the process.
Data Integrity: Update the ERP system (NetSuite) in real-time to reflect the status of Work Orders, material consumption, and finished goods.
Internal Coordination: Work closely with Production Managers and Warehouse teams to ensure a seamless flow of materials to the production lines.