We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform.
The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role.
What will you do?
You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines
Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers
Assess how best to configure the platform and provide guidance on best practices and successful deployment
Identify and analyze project risks & dependencies on an ongoing basis
Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, CS Engineers, Product & Account teams
Maintain detailed project plans to communicate project status both internally & externally
Perform risk management to minimize project risks
Report and escalate to management as needed when project time deadlines become at-risk
Requirements: 3+ years leading end-to-end implementations as an Implementation Manager / Onboarding Specialist on enterprise SaaS platforms
Proven ability to design, configure and consult on complex business processes - entity relationships, workflow logic, permission structures, and data hierarchies
Experience translating customer requirements into scalable system configurations (org structures, approval flows, policy cascades)
Technical proficiency across structured data, system integrations, and API concepts
Strong SaaS industry understanding; HR tech, CRM, or ERP exposure is a plus
Strong problem-solving skills with the ability to discover and map business complexity onto platform capabilities
Comfortable engaging with product and development teams on delivery and roadmap
Excellent client-facing communication skills - able to translate technical concepts for non-technical audiences while building lasting trust
Fluent English and Hebrew (Must)
Highly organized and detail-oriented, with the ability to manage multiple concurrent implementations
Passionate about learning Bob and naturally curious about how systems and processes interconnect
This position is open to all candidates.