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We are hiring a Junior Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.
As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.
You will be responsible to:
Provide fast, professional, and personal support to customers worldwide, via emails, video calls and recorded sessions
Provide application support on platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided
Manage your work in a ticketing system
Collaborate with different teams in the company

We are looking for a Digital Applications Engineer.
What you will be doing:
Salesforce Admin: Manage Salesforce configuration, maintenance, and enhancements to support business needs. Suggest out of the box solutions and support the Service Cloud, FSL and Salesforce mobile app.
Implement & Optimize Information Systems: Lead the deployment of digital solutions, including new technologies or enhancement of current digital tools, while ensuring alignment with business requirements and IT best practices.
System Integration: Develop and manage integration between various applications, ensuring seamless data flow and operational efficiency; using iPaaS integration tools such as Workato or different integration methods.
Automation & Efficiency Improvements: Identify opportunities for automation, implement workflow optimizations, and reduce manual efforts through innovative solutions.
Project Management: Oversee information system projects from inception to completion ensuring timely and successful delivery; Including timeline and budget management, project documentation and meeting security and compliance standards.
Technical Support & Troubleshooting: Provide technical expertise and troubleshooting support for application-related issues, ensuring system reliability and performance.

#Hybrid Document Template Implementer Join Us. Make Your Imprint. Docomotion is an advanced document generation tool that enables businesses to easily design and generate complex documents It is tailored to meet the needs of businesses operating in a document-intensive, with a strong focus on insurance. Docomotion was recently acquired by Novidea, a leading insurtech company helping brokers, agencies, MGAs, and coverholders manage the full policy lifecycle. Our innovative, data-driven platform supports smarter decisions, cross-selling, and up-selling across all lines of business. What You’ll Do? As part of our professional services team, you will be responsible for creating and managing the document design process for our clients. Starting with communicating with the client and understanding their needs, then breaking the needs down to a work plan and finally designing the documents for the clients. You will be designing documents, creating templates with Docomotion tools, instructing clients on document design, and interacting with our clients from around the world (Entry-level position). We offer on-board training in our systems and guidance from our senior design implementer. What You Bring? · Experience working with MS Word. · High level English and Hebrew (both written and spoken). · A self-driven and organized person. · A proven ability to prioritize and meet deadlines in a dynamic environment. · Experience in Salesforce – an advantage. · Experience in graphic design – an advantage. The Novidean Way We Originate | We Collaborate | We Step Up | We Evolve | We Make an Imprint We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements. Novidea is an equal-opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.