We are looking for a service-oriented Support Specialist to join our team for a 6-9 month temporary position. You will serve as a primary point of contact, interacting directly with our users (by email), answering questions, helping resolve issues, and ensuring a positive product experience. This role offers students the opportunity to gain hands-on experience supporting a global consumer app used by millions of people worldwide. While the role is primarily focused on communication and service, it may also require investigating user-reported issues, identifying patterns in feedback, and collaborating with product and technical teams to help improve the app.
Requirements: WHO YOU ARE:
You are a service-oriented person with a passion for helping others. You dont need coding experience, but you should be comfortable using apps and digital tools. You are patient, articulate, and enjoy solving problems through clear and friendly written communication.
Requirements
Currently BA student - preferably in Social Sciences, Communications, Business, or related fields
Availability: 3-4 days a week (including 2 days from the office)
Tools: Familiarity with Excel and a curiosity for AI tools (Gemini, ChatGPT) to help streamline your work.
Excellent communication skills
Strong attention to detail
Highly service-oriented with a proactive and responsible mindset
Ability to work independently and as part of a team
This position is open to all candidates.