The HR Experience Manager will be responsible for leading initiatives that improve operational efficiencies, compliance, and employee satisfaction across Deels global Employee of Record (EOR) operations in over 90 countries. This role involves partnering with internal teams to enhance the EOR employee lifecyclemanaging everything from onboarding to offboarding, and ensuring that employees have a seamless experience throughout their time in our company. You will solve complex problems, drive continuous improvement efforts, and ensure our HR operations are scalable, compliant, and aligned with company objectives.
Responsibilities:
Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI.
Contributing to HR product planning and scoping.
Participating in the initial levels of HR interviews.
Managing daily administrative tasks related to EORs and collaborating with the country team during the payroll cycle and employment updates.
Providing support to EORs and clients for HR-related questions or concerns through all available communication channels.
Managing standard onboarding and offboarding processes for EORs.
Participating in the creation and implementation of regional HR operations, ensuring compliance with global Service Level Agreements (SLAs), quality standards, and Key Performance Indicators (KPIs).
Responsible for ensuring the quality of the HR operations in the assigned countries.
Being the subject matter expert for the country's operational quality and knowledge.
Requirements: 5+ years of international HR experience supporting large, diverse employee populations in high-volume, fast-paced environments.
Solid knowledge of Israel labor law and hands-on HR operations experience in this location.
Nice to have: hands-on HR operations experience with other countries.
Fluent in English and Hebrew.
Local HR qualifications or certifications are an advantage.
Strong analytical skills with the ability to identify, scope, and resolve complex and sensitive HR issues.
Data-driven mindset: able to challenge the status quo and continuously improve response times and employee experience.
Experience with JIRA, Zendesk, Intercom, or other ticketing tools is a plus.
This position is open to all candidates.