לוח משרות דרושים הייטק מחשבים ורשתות

Were looking for an experienced, strategic, and hands-on Head of Support to lead our global customer support organization . You will own all post-sale customer support operations, ensuring every interaction reflects our commitment to excellence, speed, and customer success. Youll be the key link between our customers, the CS organization, product, and development teams ensuring the Voice of the Customer (VOC) is heard and acted upon.

Youll manage a global support team (including team leaders), set the vision, drive the agenda forward, and make sure our support function is a true competitive advantage.

Key Responsibilities

Strategic Leadership

Define and execute the global support strategy aligned with customer experience goals.

Own and improve CSAT, response times, resolution times, and other core support KPIs.

Represent customer needs in product and engineering discussions (VOC).


Operational Excellence

Lead, mentor, and develop the global support team leaders and their teams.

Set clear performance standards and hold the team accountable for results.

Own hiring, onboarding, and performance management for the support function.

Implement scalable processes, tools, and automations to improve efficiency and quality.

Cross-Functional Collaboration

Work closely with Customer Success to ensure seamless handoffs and a unified customer journey.

Partner with Product and Development to escalate, track, and resolve complex customer issues.

Provide structured customer feedback to influence product roadmap and feature prioritization.

Culture & Team Development

Foster a culture of customer obsession, problem-solving, and continuous improvement.

Develop career growth paths for support team members.

Promote collaboration across geographies and time zones.

abra R&D is seeking for a Senior DevOps Engineer. We are looking for a skilled Senior DevOps Engineer to take ownership of designing, building, and maintaining CI/CD pipelines, orchestrating deployments, and ensuring system reliability across cloud and on-prem environments. A full time on site position, based in central Israel. ?Key Responsibilities:
* Own and optimize CI/CD pipelines (Jenkins, Azure DevOps)
* Design, build, and maintain scalable infrastructure using Terraform/Ansible
* Manage container-based deployments with Docker and Kubernetes
* Support cloud infrastructure (preferably Azure ) and on-prem systems ( VMware, Nutanix
* Automate and improve development workflows and release processes
* Collaborate closely with development, QA, and product teams

We are seeking a VMware VCF Engineer to join our team and lead the implementation, management, and optimization of VMware Cloud Foundation (VCF) environments for our clients.

The Virtualization Engineer will be responsible for deploying and maintaining Virtualized Environments such as VMware Cloud Foundation environments, Nutanix, VXRail.

This role requires expertise in VCF, NSX-T, and vSAN, along with the ability to integrate and optimize multi-cloud infrastructures. You will collaborate with teams to implement scalable solutions and support hybrid cloud strategies.

Implement and deploy VMware Cloud Foundation (VCF) environments, including vSphere, NSX-T, and vSAN components.
Implement, and manage multi-cloud integrations using VCF.
Conduct migrations, upgrades, and optimization of VCF platforms for performance and reliability.
Collaborate with infrastructure, networking, and DevOps teams to ensure seamless integration of the solutions.
Keep up to date with virtualization solutions using documentation and LAB tests and maintain required certifications.
Work closely with other team members and solutions architects to provide the right solution to our customers.
Configure and troubleshoot networking within NSX-T to support scalable, software-defined networks.
Implement and deploy Nutanix environment
Perform capacity planning, monitoring, and health assessments.
Provide advanced support for troubleshooting and resolving issues.
Stay updated on VMwares latest offerings, including enhancements to VCF and related technologies.

We are seeking a highly skilled Solution and System Architect to join our dynamic team. The ideal candidate will lead the solution end-to-end for the AT&T flagship app, focusing on client-side standards based on React Native. You will drive technological enablers, define both functional and non-functional requirements, and work closely with business, product, and development teams to set and maintain high standards for the mobile app.
Key Responsibilities:
Lead the solution end-to-end, from planning to production, with a focus on the AT&T React Native app
Collaborate with business and product managers to prepare and refine business requirements
Define and ensure adherence to non-functional requirements such as performance, security, resiliency, scalability, and operability
Design innovative, valid, and implementable solutions aligned with client-side standards
Guide the discovery team alongside the product manager and integrate with the Scrum team
Support the development team with detailed design, implementation options, tools, libraries, patterns, and best practices specific to React Native
Optimize processes and serve as the focal point for technological enablers
Act as a trusted customer advocate, helping organizations adopt advanced solutions and migrate existing workloads
Drive discussions with a wide range of customer personnel from enterprise architects to developers regarding trade-offs, best practices, and risk mitigation

Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

As a Staff DevOps Engineer, you will own production infrastructure across our cloud environments and work closely with platform, dev-infra and automation tests teams to drive operational excellence. You need to be ready to lead cross-team initiatives, proactively identify areas for optimization, and define scope both for yourself and the team.

You will be responsible for:

Keeping production stable and working, having a dedicated team as a first line of support
Improvement of existing CI/CD processes based on the feedback from product and infra teams
Improving the organization's FinOps posture

We are looking for a Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.

Required DevOps Engineer
We believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, weve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

The Global Support Manager will be based at our Israel offices, responsible for leading the entire global support operation. This vital role involves managing operational excellence, optimizing support processes, and driving a customer-first culture to ensure outstanding service delivery. The ideal candidate is a proactive leader, able to engage cross-functional teams, senior management, and customers with clear communication and strategic focus.
Responsibilities
Lead and manage the global support operation, overseeing cross-regional teams to ensure efficient and unified service delivery
Develop and continuously improve support processes, SLAs, and KPIs aligned with company goals and customer expectations
Collaborate closely with Product, DevOps, and Engineering teams to resolve escalations and enhance the customer experience
Oversee team performance, provide coaching, and manage recruitment, training, and development to maintain high operational standards
Drive customer satisfaction by ensuring fast and effective issue resolution, and proactive communication with key clients
Prepare and deliver detailed reports on support metrics and trends to senior leadership
Establish and maintain strong relationships with customers, internal stakeholders, and support teams worldwide
Manage talent acquisition and onboarding of support personnel to scale global operations

We are looking for a passionate, experienced and curios DevOps Engineer with proven Production level experience to take an active part in designing, implementing and maintaining complex financial infrastructures in a high regulated environment.

Key Responsibilities :
Enhance business continuity of a Production system in the finance sector
Develop and deploy critical infrastructure changes to Production
Deploy & manage advanced security solutions to protect high value trades and transactions.
Supporting an exactly-once with zero data loss transaction processing system.
Deploy and maintain infrastructure automation and configuration management tools
Design and implement an orchestration solution for dozens of containerized micro-services.
Support, improve and upgrade a continuous deployment environment.
Maintain and improve production level observability.
Support improve and update our DevOps Technology Stack: AWS, Kubernetes, Helm, ArgoCD, Terraform, Python, Jenkins & more

We are seeking a talented and passionate DevOps Engineer to join our team. If you excel at creative problem-solving, thrive in a fast-paced environment, and are eager to collaborate with distributed teams, we want to hear from you!

What Youll Be Doing:
Design, build, and maintain robust HPC and cloud infrastructure utilizing state-of-the-art technologies and cutting-edge hardware.
Automate the deployment, configuration, and management of network and compute resources, including bare metal servers, network switches, and VMs.
Develop and streamline CI/CD pipelines to enable continuous integration and delivery for our R&D engineering teams.
Optimize infrastructure for availability, performance, observability, security, scalability, and cost-efficiency.
Collaborate closely with software development teams to integrate automated testing and quality assurance into deployment workflows.
Troubleshoot and resolve issues spanning infrastructure, networking, hardware, and software environments.
Stay current with industry trends and incorporate best practices in DevOps and infrastructure management.