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In this role, you will be responsible for:
Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
Provide expert technical support on Integrations with different ERPs (NetSuite, QuickBooks, Sage Intacct, etc.), our company Cards products, and REST APIs while working closely with internal operational teams to ensure seamless customer resolution.
Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
Maintain internal documentation and actively contribute to knowledge-sharing across the team.

We are looking for an IT Manager to oversee and support our day-to-day IT system operation and Lead the IT Support team in Tel-Aviv. In this position you will ensure smooth operations of our global IT systems, integrations and infrastructure while providing excellent support services to our local site employees.
As part of the global IT management team, you will play a key role in the IT strategy team deciding on the IT roadmap, system improvements and automations.
Key Responsibilities
Lead the IT Support in TLV troubleshooting, problem-solving, and providing technical support to end-users, managing team resources including allocation and utilization.
Monitor systems performance and ensure high levels of availability, security, and scalability.
Build, plan and deploy IT projects plans for systems integration, migrations, automation and process improvements.
Manage corporate network cloud environment (AWS).
Implement security controls and work closely with the Security team.
Collaborate with other departments to execute company initiatives to align with business goals.
Be part of the Global IT leadership team building our Roadmap and take strategic decisions.

We are searching for a Senior AI Product Manager who can bridge the gap between AI capabilities and business impact. You will be responsible for identifying and embedding AI into our product in ways that drive value, create efficiencies, build competitive advantage, and unlock new revenue opportunities

We appreciate your past, but mainly focused on the future and what we can achieve together. This is your opportunity to lead AI-first product development in a fast-paced startup, where your work directly impacts the future of the online commerce.

Your Arena - Know your impact:

As a Senior AI PM, you will be the bridge between cutting-edge AI technology and real-world business impact. You will own the end-to-end productization of AI by turning todays most advanced models into intuitive, high-impact features. From discovery to launch to optimization, your focus will be on delivering AI-driven innovation that matters

Strategic Ownership: Define and evolve the AI product roadmap, aligning initiatives with business goals and measurable outcomes.
Prompt Engineering Mastery: Design, test, evaluate, and optimize prompts to ensure consistent, high-quality outputs from LLMs.
Productization of AI: Translate model capabilities into seamless, reliable, and efficient product experiences.
Cross-Functional Leadership: Partner with Engineering, Design, and Ops to scope, build, and ship AI-powered features that are usable, compliant, and impactful.
Experimentation & Validation: Run quick experiments to validate hypotheses, measure ROI, POCs, and ensure every AI investment delivers clear value to the business and customers.
Discovery & Delivery: Proactively discover and validate new features and enhancements through data to solve your problem area while ensuring timely and efficient delivery.
Internal Evangelism: Champion AI adoption across the organization. Help stakeholders understand whats possible (and whats not) with todays models.
Market Awareness: Stay on top of the rapidly evolving AI ecosystem and assess which external models, APIs, or tools should be brought into our product.

Youll join a compact, high-impact group inside the Platform unit, working shoulder-to-shoulder with engineers, product, support, CSMs, and technical writers to ship features, refine standards, and engage our rapidly growing community of Web3 and fintech innovators.

Who You Are
Youre a builder at heart: part developer, part product thinker. Youve shipped code, written docs that move metrics, and solved real user pain. You want ownership: to drive the roadmap, build tools, and craft content that developers actually use.
You treat DevRel like product work: every tutorial, guide, and sample app is a feature to ship and improve. You're comfortable acting solo, but you think big and work cross-functionally to remove friction and scale impact.
Above all, you care about outcomes: unblocked devs, faster onboarding, and clear signals that your work drives adoption.
What Youll Do
Own our developer-facing content end to end. From roadmap to release. Manage documentation, tutorials, and sample code as living, version-controlled products: prioritize their backlog, ship high-quality updates, and track impact with the same KPIs we apply to production features. Author clear guides and runnable examples while partnering closely with our technical writing team to ensure every page is accurate, consistent, and user-centric.
Build and maintain fully runnable demo apps. Ship reference projects in Node.js, Python, Go, or Java (complete with IaC, automated tests, and CI/CD) so customers can clone, deploy, and learn by doing.
Be the voice of our developer customers. Run customer interviews, shadow integrations, and mine support tickets to uncover real-world pain pointsthen translate those insights into sharper docs, richer tutorials, and higher-impact sample code that erase friction.
Design friction-free onboarding. Craft step-by-step guides that take developers from API key issued to their first signed transaction in minutes, complete with copy-pastable snippets, and screenshots.
Publish deep-dive concept content. Demystify policies, EVM vs. UTXO models, Solana flows, security best practices, and more. Youll turn complex ideas into digestible articles that shorten the learning curve.
Create content for developer workshops & events. Develop slide decks, hands-on labs, and live-coding assets for webinars, hackathons, and conference sessions, partnering with DevRel to deliver memorable, high-value experiences.
Seed and grow the developer community. Launch and moderate Discord/Stack Overflow channels, run live-coding office hours, showcase community projects, and turn satisfied users into peer-to-peer advocates.
Instrument, measure, iterate. Wire up analytics to track engagement, search success, and GitHub stars, using data to drive continuous improvement and prove ROI.

We are Digital Advisors and Digital Makers who drive Digital Transformation by achieving business value faster.We leverage the full power of Design-led approaches and Salesforce ecosystem to deliver exceptional customer results and accelerate Digital transformations. We build the bridge to the Digital world! we are an hybrid Digital firm, built on three pillars: Digital Advisory, Design driven Innovation and Technology products.
we are an innovative global consulting company headquartered in Paris with offices in New York and London and its technology hub in Tel Aviv. our company helps companies in diverse industries do what they do better through an ever-evolving suite of digital transformation services including e-commerce, digital marketing, mobile solutions, business insights and analytics, artificial intelligence, Salesforce integration, software development and digital transformation.
Job Profile:
The Digital Advisory Director (X-clouds, X-business lines) will be responsible for setting and executing our company's enterprise sales strategy for the main Customers in the Region in various industries. This executive will assume leadership of a growing sales organization of 30+, to help drive complex enterprise deal transactions.
Set and execute an strong end-to end Retail vision
Set and execute an aggressive customer acquisition strategy to generate 30%+ annual growth in revenue and bookings
Maintain key customer relationships and develop and implement strategies for expanding the company's customer base
Maintain strategic partner relationships and develop and implement strategies ( salesforce,..)
Provide detailed and accurate sales forecasting
Manage overall sales process, set appropriate metrics for sales funnel management
Plan and manage at both the strategic and operational levels.

What youll do: Step into the world of cyber adversaries and become secret agent against malware. Youll investigate real attack techniques, analyze malicious behavior, and transform that knowledge into powerful detection methods that protect thousands of organizations worldwide. How youll make an impact: Your research will sit at the heart of Autonomous Breach Protection Platform. By uncovering attacker tactics, building innovative detection mechanisms, and sharing your insights, youll directly shape our products ability to stay one step ahead of evolving threats - and keep our customers safe.

Were looking for a talented and driven Product Owner to lead the design, development, and ongoing success of a cutting-edge enterprise data Platform. If youre passionate about understanding user needs to achieve true product-market fit, and thrive on delivering innovative, cloud-based solutions at scale-lets talk. In our Agile Scrum environment, the Product Owner plays a critical role in bridging business goals and technical execution. Youll own the product vision, prioritize development work, and ensure seamless collaboration across stakeholders throughout the product lifecycle.
Responsibilities:

* Act as the key stakeholder and decision-maker for product and feature development within Agile teams.
* Define, prioritize, and refine product requirements-ensuring they are clear, actionable, and aligned with business objectives.
* Collaborate closely with R&D Directors, Engineering, and Field teams to translate business needs into high-impact user stories.
* Work with Release Managers and Technical Leads to define scope and priorities for development cycles.
* Develop detailed functional specifications and maintain a groomed product backlog.
* Ensure alignment and communication across stakeholders at every stage of the product lifecycle.
* Inspire and empower development teams to deliver high-quality, innovative solutions with urgency and purpose.
About Silk:
Silk is the leading platform to quickly move mission-critical data to the cloud and to keep it operating at performance standards on par with even the fastest on-prem environments. Silk works with global enterprise companies and cloud providers to ensure a seamless, efficient, and smooth migration process, followed by unparalleled performance speeds for all data and applications in the cloud. The platform makes cloud environments run 10x faster and the entire application stack is more resilient to any infrastructure hiccups or malfunctions. Silk has offices in Israel and is headquartered in Needham, MA. For more information, visit https://silk.us/

Were looking for an experienced, detail-oriented, and proactive Head Bookkeeper & Payroll to join our Finance team and help support our financial operations in our Tel Aviv office. This role is ideal for someone passionate about full-cycle bookkeeping in a global, fast-paced environment. Youll ensure accurate records, optimize financial processes, and help maintain compliance with local regulations.

In this role you'll:

Manage day-to-day bookkeeping, including accounts payable and receivable, payroll processing, and reconciliations.

Prepare and record journal entries as well as maintain accounting schedules for month-end and year-end close (including accruals, payroll, depreciation, and prepaids).

Oversee statutory filings such as VAT, withholding tax, and social security.

Ensure the accuracy of financial statements (P&L and Balance Sheet).

Support implementation and optimization of ERP systems and financial workflows.

Work closely with internal stakeholders and external auditors to ensure smooth audits and accurate reporting.

Identify opportunities for automation and improved reporting processes.

Assist with ad-hoc financial projects and analysis.