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In this role, you will be responsible for:
Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.
Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.
Provide expert technical support on Integrations with different ERPs (NetSuite, QuickBooks, Sage Intacct, etc.), our company Cards products, and REST APIs while working closely with internal operational teams to ensure seamless customer resolution.
Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.
Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.
Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.
Maintain internal documentation and actively contribute to knowledge-sharing across the team.

We are looking for an IT Manager to oversee and support our day-to-day IT system operation and Lead the IT Support team in Tel-Aviv. In this position you will ensure smooth operations of our global IT systems, integrations and infrastructure while providing excellent support services to our local site employees.
As part of the global IT management team, you will play a key role in the IT strategy team deciding on the IT roadmap, system improvements and automations.
Key Responsibilities
Lead the IT Support in TLV troubleshooting, problem-solving, and providing technical support to end-users, managing team resources including allocation and utilization.
Monitor systems performance and ensure high levels of availability, security, and scalability.
Build, plan and deploy IT projects plans for systems integration, migrations, automation and process improvements.
Manage corporate network cloud environment (AWS).
Implement security controls and work closely with the Security team.
Collaborate with other departments to execute company initiatives to align with business goals.
Be part of the Global IT leadership team building our Roadmap and take strategic decisions.

We are searching for a Senior AI Product Manager who can bridge the gap between AI capabilities and business impact. You will be responsible for identifying and embedding AI into our product in ways that drive value, create efficiencies, build competitive advantage, and unlock new revenue opportunities

We appreciate your past, but mainly focused on the future and what we can achieve together. This is your opportunity to lead AI-first product development in a fast-paced startup, where your work directly impacts the future of the online commerce.

Your Arena - Know your impact:

As a Senior AI PM, you will be the bridge between cutting-edge AI technology and real-world business impact. You will own the end-to-end productization of AI by turning todays most advanced models into intuitive, high-impact features. From discovery to launch to optimization, your focus will be on delivering AI-driven innovation that matters

Strategic Ownership: Define and evolve the AI product roadmap, aligning initiatives with business goals and measurable outcomes.
Prompt Engineering Mastery: Design, test, evaluate, and optimize prompts to ensure consistent, high-quality outputs from LLMs.
Productization of AI: Translate model capabilities into seamless, reliable, and efficient product experiences.
Cross-Functional Leadership: Partner with Engineering, Design, and Ops to scope, build, and ship AI-powered features that are usable, compliant, and impactful.
Experimentation & Validation: Run quick experiments to validate hypotheses, measure ROI, POCs, and ensure every AI investment delivers clear value to the business and customers.
Discovery & Delivery: Proactively discover and validate new features and enhancements through data to solve your problem area while ensuring timely and efficient delivery.
Internal Evangelism: Champion AI adoption across the organization. Help stakeholders understand whats possible (and whats not) with todays models.
Market Awareness: Stay on top of the rapidly evolving AI ecosystem and assess which external models, APIs, or tools should be brought into our product.